Mercedes-Benz Heritage Valley

Hi first time at dealer ship had very good service from Silvio he noticed a rub mark on are vehicle phone us and it was all fixed time for pick up we will be back !!! Silvio he noticed a rub mark on are vehicle phone us and it was all fixed time for pick up we will be back !!! More

Timely and profesional service. Nice and clean facility..this is service what you expect from this carmaker Nice and clean facility..this is service what you expect from this carmaker More

Great help with an enroute problem. Got us repaired and back on the road in great time! Got us repaired and back on the road in great time! More

Easy to get appointments, knowledgeable staff, the only problem that I have, would be no loaner vehicle available at any time. problem that I have, would be no loaner vehicle available at any time. More

They are very professional. I love this dealership since 2007. Richard at the workshop are very friendly and tell us whatever we ask I love this dealership since 2007. Richard at the workshop are very friendly and tell us whatever we ask More

Was easy to get the appointment and I had a flat tire and advisor was very helpful and explain the situation for my vehicle advisor was very helpful and explain the situation for my vehicle More

The service team at Mercedes-Benz Heritage Valley handled were exceptionally professional and attentive. They quickly addressed repaired the problem with my vehicle. Would definitely recommend this dealers were exceptionally professional and attentive. They quickly addressed repaired the problem with my vehicle. Would definitely recommend this dealership for any service needs. More

Very good service, professional and respectful. Took good care of us and we did not feel pressured in any way. Took good care of us and we did not feel pressured in any way. More

Amazing customer service! My sales representative, Justin T was superb, treated me kind, was very knowledgeable and professional! It’s my third vehicle I bought from Merc My sales representative, Justin T was superb, treated me kind, was very knowledgeable and professional! It’s my third vehicle I bought from Mercedes, always was treated great! The whole sales staff was great More

I bought my car about three months ago, and the trunk floor collapsed. Unfortunately, neither the Mercedes warranty nor the extended warranty I purchased covers this issue. The cardboard piece that serve floor collapsed. Unfortunately, neither the Mercedes warranty nor the extended warranty I purchased covers this issue. The cardboard piece that serves as the flooring for the trunk costs $700 to replace. I have never experienced this problem with any of my previous cars. How is this not a manufacturer’s issue? I would like an explanation of how this could happen unless it is due to poor design or if the trunk was damaged before I purchased the car. Either way, I believe that the dealer or Mercedes-Benz should take responsibility for this situation. This is how you lose the trust of your customers. More