Mercedes-Benz Heritage Valley

Hi, I had a not so good experience with this dealership. Besides the fact that the communication from the service department was very inadequate and with delays, their pictures and the video from the proble Besides the fact that the communication from the service department was very inadequate and with delays, their pictures and the video from the problems found are not informative at all. I do receive the same information from BMW very clearly with the technician explaining everything. AND the experience with the receptionist was awful, she was talking so fast over you and would not allow me to explain my situation, she was so rude I wish I don’t have to talk to her in the future at all. More

I have visited several Mercedes Benz dealerships across Canada and I have never experienced such bad business practices as the Heritage Valley location Canada and I have never experienced such bad business practices as the Heritage Valley location More

Needed few things to replace. All went well only there was waiting time for parts. Service and consultation was great. All went well only there was waiting time for parts. Service and consultation was great. More

Dropped my vehicle in for warranty service! Excellent service from beginning to end! Friendly customer service and technical support! Excellent service from beginning to end! Friendly customer service and technical support! More

Pleasure to deal with! No undo pressure and extremely thorough in all respects. Wonderful experience. No undo pressure and extremely thorough in all respects. Wonderful experience. More

Work was completed when promised and done right. The staff was friendly and it was nice to have my car cleaned The staff was friendly and it was nice to have my car cleaned More

Fantastic service & parts department! ! Ash in parts was awesome, helpful & respectful of my $ & wishes. In service, Peter & Silvio, as always, were amazing, prompt, & courteous. ! Ash in parts was awesome, helpful & respectful of my $ & wishes. In service, Peter & Silvio, as always, were amazing, prompt, & courteous. More

Service staff was great, they were very accommodating and helped out with the logistics of moving the vehicle around when available. helped out with the logistics of moving the vehicle around when available. More

The services was really good and the team members are doing great job.thank you doing great job.thank you More

They have a friendly, no nonsense sales team which talks to you making you feel like you really are a valued customer. The dealership is spotless. From the friendly reception area and through the showrooms to you making you feel like you really are a valued customer. The dealership is spotless. From the friendly reception area and through the showrooms to the customr’s, lounge area, where a varied assortment of drinks are offered and even including the washroom facilities. All of their staff are professional and cordial whether you’re buying a BMW or a used.KIA. And they make that used car look just as new and shiny as the big name cars. Car is taken to go completely through all of the used cars they sell, bumper-to-bumper, the cars are inspected and checked out completely. They look good and you feel good purchasing them. They have done all the homework on the history of your purchase and present it to you in a friendly confident manner. I felt reassured and confident about the vehicle I was purchasing. I have bought many used cars in my life, but this has been the most satisfying experience and I would highly recommend Mercedes-Benz Heritage Valley all of my friends looking to buy a car. More