Mercedes-Benz Heritage Valley

Marcel Bruckner in the service department is very patient and forthright when we request clarity on service questions. Very much appreciated! and forthright when we request clarity on service questions. Very much appreciated! More

Heritage has provided excellent service on my ML 350 over the past several years. I strongly recommend their service team for their personalized and professional service. the past several years. I strongly recommend their service team for their personalized and professional service. More

A story of failure and redemption. I had my 2015 E550 in on more than two occasions for a suspension failure. Unfortunately, none of the repairs solved my problem. The last time the fa I had my 2015 E550 in on more than two occasions for a suspension failure. Unfortunately, none of the repairs solved my problem. The last time the failure occurred, I called the dealership to speak with the service departments service reps. I left 2 voicemails. One on the general service department voicemail and another with my vehicles service representative, who I had been working with the entire time. I did not receive a return call. After waiting an additional 24 hours with no reply, I sent an email to Troy Delowsky (Fixed Operations Manager). Troy called me the same morning and to my surprise, he had already spoken with his team and developed a solution. My car was picked up within hours and taken to be repaired. The repair took a couple days, the communication was excellent during this period. After many visits I finally received Mercedes-Benz level service, thanks to Troy. With that said, I do have to mention, one of the underneath covers for the vehicle was not secured properly (this is not a critical piece, however it is a factory part of the car). There is a underneath cover on each side of the vehicle, the cover on the drivers side was secured properly and as designed, with two bolts. The other side, the passenger side, was secured with two Zip Ties! Not even large industrial zip ties - small puny zip ties - it broke off. Overall, much improved compared to prior experiences. More

This is my second Mercedes but first from Heritage. They were serious with selling me a vehicle and negotiated in good faith to earn my business. They didn't force any unwanted dealer add ones, unlike They were serious with selling me a vehicle and negotiated in good faith to earn my business. They didn't force any unwanted dealer add ones, unlike the other dealership. And supports the "out the door" final pricing at the time of negotiations. Jeevan was excellent to work with, kept me up to date on the status of the build. Sales manage Kevin was also very accommodating and supportive. More

I was impressed with the exceptional customer service that I received from Romina and the entire MB team!!! that I received from Romina and the entire MB team!!! More

Reliable. When they mess up they address the issue. Better time management would be useful When they mess up they address the issue. Better time management would be useful More

I recently visited the Mercedes Dealership at Heritage Valley for some issues with my vehicle, and I must say the service was outstanding. My service advisor, Romina, and her team were nothing short of ex Valley for some issues with my vehicle, and I must say the service was outstanding. My service advisor, Romina, and her team were nothing short of exceptional. They provided a thorough and detailed breakdown of the issues and the corrective actions required, ensuring I fully understood each step. What truly stood out was the friendly, courteous, and comprehensive service I received throughout the entire process. Romina and her team's professionalism and dedication made the experience extremely pleasant and hassle-free. I highly recommend this dealership to anyone looking for top-notch service and a team that genuinely cares about their customers. Thank you for making this such a positive experience! More

Excellent service, Romina is amazing. Very helpful and knowledgeable. My fav dealership in the city. Very helpful and knowledgeable. My fav dealership in the city. More

Overall good experience from making appointment, drop off , shuttle service both ways. After inspection I was called reviewed the recommended issues and costs and agreed to work being done. , shuttle service both ways. After inspection I was called reviewed the recommended issues and costs and agreed to work being done. More

Everytime I visit for service, I always ask for Ryan Bowie. He’s very helpful and provides me a loaner vehicle. Bowie. He’s very helpful and provides me a loaner vehicle. More