Mercedes-Benz Heritage Valley

I had a very negative experience at this dealership, drove all the way from Calgary to pick up 2025 CLA that was a demo vehicle - when I was talking on the phone phone with the sales person Ousmann, I s drove all the way from Calgary to pick up 2025 CLA that was a demo vehicle - when I was talking on the phone phone with the sales person Ousmann, I specially asked him about cosmetic condition of the car and if it had any chips or imperfections, he said no it’s pretty much like in brand new condition. I drove all the way to purchase and upon visual inspection found multiple chips on hood and around car and chip on the windshield and underskirt was damaged. When I said I’m not comfortable closing the deal because of all these cosmetic issues that were not disclosed the sales manager and GM first tried to gaslight me making it sound like I’m imagining all these problems and then bullying into making a decision to close on the spot, and got very agressive when I expressed hesitation and kept my deposit saying they spend money on the car saying ha th GM is so xxxxxx off with me that he won’t return the deposit (even though during my initial conversation I specifically asked if he deposit will be returned if I am not satisfied with He visual condition of the car and the answer was absolutely yes). They accused me of already finding another car eve though they saw how disappointed I was that he condition wasn’t perfect as they communicated and I showed them the draft from bank pulled half an hour earlier). Very unpleasant encounter and very unprofessional management- if you want to be treated like xxxx when you came ready to purchase a vehicle and bring up concerns about it that were not disclosed to you, then go there. And the comment was “it’s not like it’s blowing smoke and we didn’t disclose it to you so that’s the reason we are not returning your deposit” More

Another great experience with Mercedes-Benz Heritage Valley! Sylvio and Peter were awesome, as always. They made the whole process easy, kept me informed, and took great care of my car. My GLC43 is r Valley! Sylvio and Peter were awesome, as always. They made the whole process easy, kept me informed, and took great care of my car. My GLC43 is running beautifully after the repair, and having a loaner vehicle while it was in the shop was such a great perk — it made everything so much more convenient. I really appreciate the consistently excellent service and the way I’m treated every time I bring my vehicle in. Thanks again, Sylvio, Peter, and the Mercedes-Benz Heritage Valley team! More

Purchased a 2026 C-300 sedan on August 25, 2026 with assistance from Ian Wong, internet sales manager. The entire experience from start to finish was excellent and I absolutely love the car. Everyone el assistance from Ian Wong, internet sales manager. The entire experience from start to finish was excellent and I absolutely love the car. Everyone else involved in the purchase, from the Finance Manager through to the person who helped me set up and personalize all vehicle's many driver assistance, safety, and comfort systems, were very professional and efficient. More

I required service in my car that I had not purchased at the dealership. The Parts Staff were really helpful and the service representative who helped me, Anna Dhillon, was amazing. She fit my car into the the dealership. The Parts Staff were really helpful and the service representative who helped me, Anna Dhillon, was amazing. She fit my car into the service schedule on short notice and treated me very well She is very professional and a very valuable asset to the dealership. More

Had a great experience with service. Took my car for a wheel alignment they were efficient and did a great job. Took my car for a wheel alignment they were efficient and did a great job. More

HORRIBLE CUSTOMER SERVICE. Aman Singh, Internet Sales Manager, was dismissive and unprofessional in his communication. I gave dealership management the opportunity to addres Aman Singh, Internet Sales Manager, was dismissive and unprofessional in his communication. I gave dealership management the opportunity to address the matter, but the follow-up never happened. I do not recommend this dealership. More

No pressure sales and was a pleasure dealing with everyone at the dealership. I will definitely be back in the future. everyone at the dealership. I will definitely be back in the future. More

Nathan in the service department was fantastic. He kept me up to date with the progress of my car and didn't rush me to return the loaner vehicle. He kept me up to date with the progress of my car and didn't rush me to return the loaner vehicle. More

Nathan at services department were incredibly helpful, professional, patient and kept me informed every step of the way. Highly recommended professional, patient and kept me informed every step of the way. Highly recommended More

Ordered and had installed new rims and tires for my CLS 550. Wheels and tires came in ahead of promised date and the scheduling of the appointment for the changeover was easily done. I asked to also get an 550. Wheels and tires came in ahead of promised date and the scheduling of the appointment for the changeover was easily done. I asked to also get an oil change once I arrived at the dealership and they were happy to accommodate me. Waited for the car in their customer lounge . Very pleasant experience. Everyone was very friendly with smiles on their faces. Very positive experience !!! More