Mercedes-Benz Heritage Valley

Great facility. Service was prompt but incomplete. One of my service items that I booked well in advance for was completely overlooked, was not diagnosed and I was t Service was prompt but incomplete. One of my service items that I booked well in advance for was completely overlooked, was not diagnosed and I was told I would have to book back in for the issue. I live 5 hours away from an MB dealership. I always make sure to be very clear about my needs so that they are met while I’m in Edmonton. Sadly, our service advisor slipped this one up and now it will cost me more time and travel to get back sometime in the future. More

Always great service, friendly and professional. Service people are good but the sales team always goes the extra mile, cheers go to Kenneth. Service people are good but the sales team always goes the extra mile, cheers go to Kenneth. More

I asked and paid for a diagnosis which was clearly proven incorrect the very next day. When I called about it the response was very cavalier. I would submit a formal complaint but a convinced it would ju incorrect the very next day. When I called about it the response was very cavalier. I would submit a formal complaint but a convinced it would just generate the same response. There is no point in complaining to someone who really has no intention of changing anything. More

The Dealer are very good and professional and very good service with customer and professional thank you guys for the service service with customer and professional thank you guys for the service More

Good service Efficient Get the job done in very reasonable time Considerate : i am very satisfied with dealing with my Mercedes Benz dealer reasonable time Considerate : i am very satisfied with dealing with my Mercedes Benz dealer More

Maintenance department 10/10 I have a 2014 Mercedes CLS 63 S and a 2005 CLK 55 AMG Convertible. I love that confidence inspired feeling of knowing no corners were cut when maintenance work was performed on 63 S and a 2005 CLK 55 AMG Convertible. I love that confidence inspired feeling of knowing no corners were cut when maintenance work was performed on my autobahn machines. I do my portion by doing Italian tune-ups on my Edmonton Vancouver road trips. The MB team does theirs. Thank you! More

Expensive oil change, low quality loaner vehicle, did not advise me if my vehicle was ready until I phoned. When I went to pickup at 5:30, service dept closed, told I could pay and get keys at front desk. Ab advise me if my vehicle was ready until I phoned. When I went to pickup at 5:30, service dept closed, told I could pay and get keys at front desk. Able to pay but receptionist could not answer any questions about what was done. Gave me keys and told vehicle was at back of building, spent 10 minutes looking (around DARK lot), couldn’t find car, went back to receptionist and told car was actually in front lot. Car NOT washed. Not impressed!! More

A little disappointed that my cabin dust filter was replaced after only putting on 3000km in 1 year. When I checked the vehicle in I mentioned that all I thought was needed was an oil change and filte replaced after only putting on 3000km in 1 year. When I checked the vehicle in I mentioned that all I thought was needed was an oil change and filter due to the limited use. After waiting just over 2 hours for the service to be completed I just paid the invoice and left without saying anything. Next time I will be a little more involved More

Lots of turnover in service dept. Carwash out of order for months. Service seems off. Carwash out of order for months. Service seems off. More

Ashraf, Ben, and Sofiie did a great job in installing a cabin heater on my car and troubleshooting it. Thanks to all of them. cabin heater on my car and troubleshooting it. Thanks to all of them. More