Mercedes-Benz Heritage Valley

After completing a Service B on my vehicle at the end of June, around mid August the AdBlue marker came on, then the engine light. Booked an appointment to drop it in for checkup & it was determined it was June, around mid August the AdBlue marker came on, then the engine light. Booked an appointment to drop it in for checkup & it was determined it was missing 24 litres of AdBlue additive. Initially they wanted to charge me for it & as we discussed further, they realized the AdBlue was not filled during the Service B appointment. This is not the first time I’ve had issues with services at Mercedes dealerships, and it seems blatant neglect. I’ve been completely frustrated every time I take my vehicle for a service & wonder if things are actually getting fixed or furthering the problems. More

Service was completed three days late. Car had greasy fingerprints all over. Poor communication. Not impressed Car had greasy fingerprints all over. Poor communication. Not impressed More

Very professional. Was a great process with zero pressure. Nice touch with a ribbon picture at the end. Was a great process with zero pressure. Nice touch with a ribbon picture at the end. More

Completely redeemed themselves from the last time I did business with them! Last time was uphauling... but I see they have completely overhauled their service team and this time they treated me right. Ther business with them! Last time was uphauling... but I see they have completely overhauled their service team and this time they treated me right. Theres no way to truly express my gratitude! Great job! More

The building itself was very impressive and Ian was attentive, polite and very friendly. It was a great experience and I got a great deal. Thank you. attentive, polite and very friendly. It was a great experience and I got a great deal. Thank you. More

Everyone was super friendly and helpful, especially Kevin N. The experience of buying a new car with Mercedes-Benz Heritage Valley team was the best ever! N. The experience of buying a new car with Mercedes-Benz Heritage Valley team was the best ever! More

Frequently turn to service to fix my dash screen . ( black out, frozen, non compatible map version) been in shop at least 5 times in 3 years . The solution: software updates. Unfortunatly it does not ( black out, frozen, non compatible map version) been in shop at least 5 times in 3 years . The solution: software updates. Unfortunatly it does not last very long until.i have to go back again. Nobody can come up with a better fix( replace the screen) . I've been a customer from the last 15 years ( different merc models) but service quality seams to be on a down slope. More

Breakdown in communication, they apologized and reduced invoice $1,300.00, excellent customer service overall. invoice $1,300.00, excellent customer service overall. More

Visited the dealership yesterday, August 26, 2025 for my appointment and drove for 30 mins from my place to dealership to fix supposedly 2 minor issues of my brand new GLE 350 which I took possession 1st we appointment and drove for 30 mins from my place to dealership to fix supposedly 2 minor issues of my brand new GLE 350 which I took possession 1st week of August, 2025. 1st issue was the rear wiper not wiping the area it should be cleaning and 2nd issue was the power folding switch receptacle at the rear part of the vehicle that is pushed inside and currently out of place after our 1st time to fold the 2nd row seats. Dealership offered me a ride to return home but I asked them as a response how long it would take for them to fix these 2 issues considering it would take me a total of at least 1 1/2 hours traveling back and forth to the dealership and my house. They estimated that it might not take too long so I decided to wait and dealership offered me their complimentary drinks and snacks while waiting. After sometime, they came back to inform me that it seemed there was a miscommunication with service and parts in the initial report and the switch receptacle needed to be replaced and they should have the replacement part. I waited patiently and received a SMS message from Service summarizing the services needed to complete for my 2 issues. 1st issue was the rear wiper blade needed a replacement and dealership was charging me $81 for a new wiper blade including labor and the swtich receptacle obviously needed a replacement. Afterwards, they came back to inform me that they don't have the stock for the swtich receptacle and needed to order it from MB Canada and would be available between 2 to 4 weeks. This apparently is still covered by the warranty. As for the wiper blade which they determined that it warped, it is not covered by the warranty but I contested that we did not check the wiper blades of the brand new car during possession since we assumed that everything was in order and we were paying for the luxury and experience of owning again a Mercedes Benz vehicle. They checked with the Service Manager and after conferring they advised me that I needed to pay for the wiper blade. Hesitantly, I gave my consent to replace it obviously for safety reason considering my wife and family will use the car. I was told then to wait for a few mins for replacing the wiper blade and It took another 30 mins for the car to be ready. I asked them for the bill to pay but they told me that I can pay the wiper blade next time I visit them when the switch receptacle has arrived. So today I spent more than 2 hours waiting for my vehicle just for 2 minor issues for a brand new MB vehicle. I assumed that it would end there but when I got home to check the rear compartment, I found that their technician forgot to put back the cover of the fuse box. We paid for the luxury experience of owning a Mercedes Benz (again), today's visit is a huge disappointment for us considering we were also contemplating of purchasing new Toyota Hybrid 4Runner before we purchased our GLE 350. More

I purchased a car through Justin Tham at Heritage Valley. He was great to deal with: super responsive providing information before the sale, ensuring a timely and professional delivery experience, and then r He was great to deal with: super responsive providing information before the sale, ensuring a timely and professional delivery experience, and then responding promptly to every communication and following through on every request. I highly recommend dealing with Justin. Kevin Zinyk the sales manager was also very professional and approachable and followed through on commitments. More