Mercedes-Benz Heritage Valley

Since June 3, 2025 to date December 3 my 2025E 450 has been at the dealership for more than six weeks in total. The vehicle has been returned multiple times for the same issues extremely poor service comm been at the dealership for more than six weeks in total. The vehicle has been returned multiple times for the same issues extremely poor service communication and arrogance with the service team. I’ve provided written and video of issues. More

A worst experience ever. Service was not keeping their words. Charged without any service even it was their own decision. Customers service worst and annoying example. Sounde Service was not keeping their words. Charged without any service even it was their own decision. Customers service worst and annoying example. Sounded like money grabbers. Indeed wastage if time and patience test. More

Friendly service staff. Price of finished work was in quoted range. Car was ready at the time estimated. Very happy! Price of finished work was in quoted range. Car was ready at the time estimated. Very happy! More

Very helpful and accommodating with the restoration of my newly acquired vintage 1986 560SL Mercedes Benz Roadster newly acquired vintage 1986 560SL Mercedes Benz Roadster More

Great facility. Service was prompt but incomplete. One of my service items that I booked well in advance for was completely overlooked, was not diagnosed and I was t Service was prompt but incomplete. One of my service items that I booked well in advance for was completely overlooked, was not diagnosed and I was told I would have to book back in for the issue. I live 5 hours away from an MB dealership. I always make sure to be very clear about my needs so that they are met while I’m in Edmonton. Sadly, our service advisor slipped this one up and now it will cost me more time and travel to get back sometime in the future. More

Always great service, friendly and professional. Service people are good but the sales team always goes the extra mile, cheers go to Kenneth. Service people are good but the sales team always goes the extra mile, cheers go to Kenneth. More

I asked and paid for a diagnosis which was clearly proven incorrect the very next day. When I called about it the response was very cavalier. I would submit a formal complaint but a convinced it would ju incorrect the very next day. When I called about it the response was very cavalier. I would submit a formal complaint but a convinced it would just generate the same response. There is no point in complaining to someone who really has no intention of changing anything. More

The Dealer are very good and professional and very good service with customer and professional thank you guys for the service service with customer and professional thank you guys for the service More

Maintenance department 10/10 I have a 2014 Mercedes CLS 63 S and a 2005 CLK 55 AMG Convertible. I love that confidence inspired feeling of knowing no corners were cut when maintenance work was performed on 63 S and a 2005 CLK 55 AMG Convertible. I love that confidence inspired feeling of knowing no corners were cut when maintenance work was performed on my autobahn machines. I do my portion by doing Italian tune-ups on my Edmonton Vancouver road trips. The MB team does theirs. Thank you! More

Good service Efficient Get the job done in very reasonable time Considerate : i am very satisfied with dealing with my Mercedes Benz dealer reasonable time Considerate : i am very satisfied with dealing with my Mercedes Benz dealer More