Mercedes-Benz Edmonton West

Great service overall! Great service overall. If there is some improvements, here are some: Sales people are great, I did not waste time coming to a deal. And I love the rat Great service overall. If there is some improvements, here are some: Sales people are great, I did not waste time coming to a deal. And I love the rate. Some improvements from the Finance Service Department: When talking with one of the the Finance Service Manager, she did not disclose that there was an offer (i.e.: credit of $750) available to me. Since I was entitled, I would expect her to let me know rather than me finding it out on the dealer's website. Still from the Finance Service Manager, I did not appreciate her trying to pushing the life insurance to me without asking me first - e.g.: telling me that my monthly payment is $X. I had to ask why the amount was so high for her to tell me that it included the life insurance (I never asked for). Still from the Finance Service Manager, customer's time also matters - When an appointment is set up at 9:00 AM, and the customer showed up at 8:55 to respect the time, he expect the people he has appointment with to do the same. Overall, the sales service people were excellent, but the finance service people need some improvement of handling customers - because at the end of the day, the customer see the dealer - period! More

Awesome!! We just finished our purchase of a new GLA 250.We were treated wonderfully by all involved, particularly ,Dharam Taylor and Faye Tunke. Both were exce We just finished our purchase of a new GLA 250.We were treated wonderfully by all involved, particularly ,Dharam Taylor and Faye Tunke. Both were exceedingly professional ,pleasant and helpful.Thanks to all at this fine dealership !!! More

Love my new vehicle! This dealership gave me exactly what I was looking for without being pushy. I went in a few times to check out the GLK350 and stated my budget and the This dealership gave me exactly what I was looking for without being pushy. I went in a few times to check out the GLK350 and stated my budget and the overview of what I was looking for and I got exactly that! Great customer service and would definitely recommend this dealership! More

Worst experience period On October 8, 2015, I did my round on several car dealerships for some research for my new vehicle. This dealership was the least welcome compare to On October 8, 2015, I did my round on several car dealerships for some research for my new vehicle. This dealership was the least welcome compare to Lexus, Jaguar, and BMW. A person I was dealing with was acting rude and very judgmental. Also was trying to direct me how to drive on my parking lot test drive, by screaming on my ear. This was not safe and poor critical judgement to me. In my view, it was very immature and unmannerly things to do to a customer. Beside, the person also criticized about my current vehicle. What's a mart move. The person was not realize the car I was test driving is a lot cheaper than my current vehicle. Poor personal skill. I feel disappointed and sad for the dealership that may have lost some potential customers. But I am very sure there are better sale personals working there. Love the car (C450 AMG 2016) but cant afford the person attitude. More

Second horrible service experience I booked an appointment with David Morris fine cars on October 2, 2015 for service A on my E63. I said I needed a loaner car and I would be there at 7 I booked an appointment with David Morris fine cars on October 2, 2015 for service A on my E63. I said I needed a loaner car and I would be there at 730 AM. They booked me in for October 8. So today being October 8 I arrive at the dealership and I'm not surprised when they tell me they have no record of me booking an appointment. So I had to argue to get my car serviced. To top it all off I booked a loaner car too and they didn't have that either. So my only option was to take the shuttle bus which they say leaves in ten minutes. 20 minutes later we finally board the shuttle. To make everything worse the shuttle driver drove like a complete maniac I actually thought he was going to kill someone on the road. This is the second time I've had a really bad experience with this dealership and I won't be buying a Mercedes again unless a new dealership opens up. OH and the lady who booked me in when I got there had to run back to me before I left because she FORGOT to tell me the service was going to cost $700. Just like they FORGOT to book my appointment and loaner car. Funny how when there's money involved they run the extra mile to tell you. David Morris is an embarrassment to the brand. More

New Purchase Excellent customer service, the sales team is very knowledgeable and friendly. The sales and finance team went out of their way to make sure I was ha Excellent customer service, the sales team is very knowledgeable and friendly. The sales and finance team went out of their way to make sure I was happy and comfortable with everything. Strongly recommend this dealership. More