Mercedes-Benz Edmonton West

Excellent experience Chris was very polite and attentive. All my questions were addressed and I didn't feel rushed. I was able to take a car for a test drive on my own. Ve Chris was very polite and attentive. All my questions were addressed and I didn't feel rushed. I was able to take a car for a test drive on my own. Vehicle was sold with a full tank. Very pleased with the overall experience. More

Will recommend to others My experience started out extremely well. I saw a vehicle on their website contacted the dealership and was very shortly taking a test drive. Chris wa My experience started out extremely well. I saw a vehicle on their website contacted the dealership and was very shortly taking a test drive. Chris was very friendly and knowledgeable about the vehicle. We quickly came to an agreement on price and delivery which included replacement of the windshield. There was a hiccup with the windshield installation which caused a delay in the delivery of my vehicle and with my busy work schedule it would be 10 days before I could return for my vehicle. Chris supplied me with a loaner until I could pick up my vehicle. The vehicle was the same as mine and I was able to get used to my 'new' car before I picked it up. You might be thinking, 'Why five stars with a delay in delivery?'. My philosophy is that sometimes things go wrong and the true measure of a person (or company) is how they handle the issue. As such - Chris showed me that he and West End Mercedes-Benz are truly about making the whole experience an amazing one. My late work hours and changing schedule caused me to pick the vehicle up just before closing so the head of new vehicle sales and the manager were awesome in working with me, running paperwork over to me. This reinforced that they treat all customers equally - I was buying a used 'baby Benz' which is no where near the price of most of the Mercedes fleet and I got the feeling that did not matter - I was their customer. Great job all around. More

fantastic experience Good dealership and excellent sales specialist! very good experience, I am very glad to buy vehicle here. I will bring friends to here in the futur Good dealership and excellent sales specialist! very good experience, I am very glad to buy vehicle here. I will bring friends to here in the future. More

Nice service Price and service are great! People are nice there, quickly process to finish all they step u need, things u need to prepared are clearly listed by th Price and service are great! People are nice there, quickly process to finish all they step u need, things u need to prepared are clearly listed by them, save much more time. More

Customer Service Dharam is super awesome ! He has an amazing patience with his clients and bends back for them in terms of customer service . He takes the time to expl Dharam is super awesome ! He has an amazing patience with his clients and bends back for them in terms of customer service . He takes the time to explain about the various models and their specific functionalities and gives his sincere recommendation on what he feels would best suit the client More

Very good purchase experience with him Very enthusiastic sales professional with the knowledge of their cars, and been very helpful and warm hearted with the help of selection on cars, grea Very enthusiastic sales professional with the knowledge of their cars, and been very helpful and warm hearted with the help of selection on cars, great person More

Wonderful experience Mercedes Benz wrote "The best or nothing " Very enthusiastic sales professional with the knowledge of their cars, and been very helpful and warm hea Mercedes Benz wrote "The best or nothing " Very enthusiastic sales professional with the knowledge of their cars, and been very helpful and warm hearted with the help of selection on cars, great person! More

Smooth and Easy Chris Phang, showed us the car we wanted to see. Gave us Pros and Cons for the vehicles, GLA vs B250. Not pushy at all, not even sold us the car, he w Chris Phang, showed us the car we wanted to see. Gave us Pros and Cons for the vehicles, GLA vs B250. Not pushy at all, not even sold us the car, he was just talking to us about the vehicles like an info guy. We gave them our numbers that we wanted, they tried to squeeze it in, didn't worked on both sides the 1st time. They respected our decision and let us go when we said we'll sleep over it. Yet, while we were on the road, we received a call and heard a 2nd effort from them. Following morning Chris made a follow up, and gave us a decent offer which we liked and preferred. Then that was it, Faye, the Finance Manager, made it hassle free for us to, did the transaction by phone and email. Told us the car is ready for pick up and done. My wife and I were just in awe, Starbucks coffee too? Made it right the way we like our coffees. And Evan, explained the car details and functions like we were 5th graders, simple, direct and quick. He was good. Thanks for everything guys! I will add my one star when I bring my car for service, that we have to experience... overall, we would recommend this dealership. Kodus! More

Great Everything is perfect. Andy is really patient and helpful that he answered all my questions in detail and enable me to familiar with my new car. Everything is perfect. Andy is really patient and helpful that he answered all my questions in detail and enable me to familiar with my new car. More

Excellent experience with sales Andy Sun and finance Jason Hill. So friendly and helpful and considerable with high efficiency. Definitely will recommend friends go with you guys for service and maintenance. Hill. So friendly and helpful and considerable with high efficiency. Definitely will recommend friends go with you guys for service and maintenance. Really appreciate your efforts and time! More