Mercedes-Benz Edmonton West

Best New Car Purchase Experience Yet Every detail from walking in the door, to finalizing my purchase was hassle free. Bill Lam was great at putting me in a vehicle that I wanted, and ass Every detail from walking in the door, to finalizing my purchase was hassle free. Bill Lam was great at putting me in a vehicle that I wanted, and assisted with all of my needs. Dealing with the sales manager Jordan was great, and even finalizing the financing was very hassle free. I highly recommend this dealership. More

Excellence In Meeting Customers Needs Unexpectedly I sold my previous Mercedes-Benz S Class from Mercedes-Benz Edmonton West, and was in need of purchasing a new vehicle immediately. In sp Unexpectedly I sold my previous Mercedes-Benz S Class from Mercedes-Benz Edmonton West, and was in need of purchasing a new vehicle immediately. In speaking with their Sales consultant Rollie Poon, unfortunately the replacement vehicle desired was not immediately available, BUT following Rollie's suggestion, and in consultation with Jordan Clarke, General Sales Manager I purchased 2017 E 300 4matic demonstrator to use until my order for a new 2018 S Class could be filled. A predetermined purchase price for my new S Class order, and a predetermined trade in value of the 2017 E Class 300 I purchased for my interim use was negotiated in a very efficient and satisfactory manner making my entire overall experience a most pleasant. Also, my service experience with my previous vehicle, a 2014 Mercedes-Benz S Class at Mercedes-Benz Edmonton West has been outstanding, thanks to Mikayla Stelte, Service Advisor and Christian Ellison, Service Manager. Last but certainly not least, Faye Tunke, Financial Services Manager facilitated the purchase of all my vehicles from Mercedes-Benz Edmonton West an easy and pleasant experience. As a previous dealer principle in the automobile industry for over 35 years, I continue to be impressed with all the staff at Mercedes-Benz Edmonton West. President Scott Held is to be congratulated on his creation of a caring and personable team to meet Edmonton's automotive needs. Thank you all, Gerry Y. More

Very enjoyable experience The staff was very pleasant and knowledgeable. The waiting area is comfortable and many snacks are available if you wish to indulge. The shuttle serv The staff was very pleasant and knowledgeable. The waiting area is comfortable and many snacks are available if you wish to indulge. The shuttle service is excellent and prompt. More

Great experince This my second time working with Rollie on a new vehicle. Rollie was very accommodating and helpful, steering me in the right direction to ensure tha This my second time working with Rollie on a new vehicle. Rollie was very accommodating and helpful, steering me in the right direction to ensure that the vehicle met all my needs. My expectations have been exceeded with the new GLC and Rollie has been great with follow-up. Definitely would recommend Mercedes-Benz Edmonton West and Rollie in particular. More

Top notch This is my first time ever buying a Mercedes. Dharam Taylor was my sales representative. He was very knowledgable on all aspects of the car and ab This is my first time ever buying a Mercedes. Dharam Taylor was my sales representative. He was very knowledgable on all aspects of the car and able to answer all my questions . He was extremely helpful and very fun to deal with. ( I loved his sense of humour) if any of my friends or family are in the market for a new car I will definitely recommend this dealership and of course I'll tell them all to ask for Darham, More

Great people and great services. I have known Ms. Shelley Biermanski and Mr. Christian Ellison for over eight years. Both of them are very professional and customer oriented. Thank y I have known Ms. Shelley Biermanski and Mr. Christian Ellison for over eight years. Both of them are very professional and customer oriented. Thank you all! More

very good so far it's good hopefully it continues .. Andy was very good to deal with Jordan was also good with all the additions we did add so far it's good hopefully it continues .. Andy was very good to deal with Jordan was also good with all the additions we did add More

Very Grateful When I found myself with a mystery problem to solve in my '92 500e, three thousand kms from home and 1000 km from the Edmonton West dealership, the se When I found myself with a mystery problem to solve in my '92 500e, three thousand kms from home and 1000 km from the Edmonton West dealership, the service folks there gave me and the shop working on my car all the knowledge and assistance they could muster to diagnose the issue with my car - a difficult task when conducted over the phone. My thanks and gratitude go out to Christian and Tony of the Service department. Additional thanks to Andrew and Dustin in the parts department for being so helpful in identifying parts and availability for my car, thanks fellas! Great crew, highly recommended. Paul McDonagh Dawson City, Yukon More

Brand new G550 Vehicle was ready on time and clean as promised. Sheeren Kuehn was excellent !!! She answered all the question timely. I highly recommend her for your Vehicle was ready on time and clean as promised. Sheeren Kuehn was excellent !!! She answered all the question timely. I highly recommend her for your next car. More