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Mercedes-Benz Downtown Calgary
Calgary, AB
92 Reviews
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Showing 92 reviews
December 31, 2018
friendly, (not pushy at all) informative and efficient. Charlotte was sweet and informative. I would recommend her to a friend. Neal was also great with his tutorial on the vehicle. Lisa was also very nic Charlotte was sweet and informative. I would recommend her to a friend. Neal was also great with his tutorial on the vehicle. Lisa was also very nice in the leasing dept More
by hello 22
Employees Worked With
Charlotte Bennett
Helpful December 15, 2018
Excellent service I was at Mercedes downtown service department for a new winter tire and wheel. The service rep was waiting and had all my information. I was just gett I was at Mercedes downtown service department for a new winter tire and wheel. The service rep was waiting and had all my information. I was just getting comfortable when I was told my car was ready! New tire and wheels and a free car wash. More
by Abi
Employees Worked With
Chris Mrnik, Lola Green
December 15, 2018
Nothing but the best! Excellent sales team and customer focused. I was a repeat customer at Mercedes downtown and the quality of service managed to exceed my expectation ag Excellent sales team and customer focused. I was a repeat customer at Mercedes downtown and the quality of service managed to exceed my expectation again. More
by Abi
Employees Worked With
Arif Budhwani, Neal Sukhu, Robin Tse
November 30, 2018
What can I say? All the staff that I have dealt with either in Sales or Service have been very professional, nice people and they really do a good job. THANKS everyon All the staff that I have dealt with either in Sales or Service have been very professional, nice people and they really do a good job. THANKS everyone! More
by SID
Employees Worked With
Bev Bell, Rob Nelles, Lisa Zhang
November 20, 2018
Great People I had the privilege and great experience of buying a new 400 GLE SUV at the Mercedes-Benz dealership downtown Calgary. Dealing with the Sales Rep (Ch I had the privilege and great experience of buying a new 400 GLE SUV at the Mercedes-Benz dealership downtown Calgary. Dealing with the Sales Rep (Charlotte Bennett) was an excellent experience and she was very accommodating when looking at the vehicles. We test drove about 4 vehicles until I found, with her help the vehicle for me. I had come into the dealership to just look at some of the vehicles but ended up buying my SUV a few hours later. It was a great offer on the vehicle that I could not pass up. In saying this, everyone at this dealership treated myself and my wife with great friendship. I would also like to give Michael Jennings (Customer Experience Manager) also outstanding marks for taking the time (almost 2 hours) to go over and explain every feature of this vehicle with great enthusiasm. I felt bad for taking up so much of his time but he wanted to make sure I knew everything about the vehicle. Very Impressed. He also told me to call him anytime if I had any other questions or forgot what a certain feature did. They made me and my wife feel great in buying this vehicle. More
by Pickett
Employees Worked With
Justin Edgar, Charlotte Bennett, Michael Jennings, Lisa Zhang
November 14, 2018
The Best or Nothing We have purchased 5 Benz in the past 10 years. Mercedes Benz Downtown Calgary has given us the best experience by far. Rob Nelles has been extremely p We have purchased 5 Benz in the past 10 years. Mercedes Benz Downtown Calgary has given us the best experience by far. Rob Nelles has been extremely professional and helpful. My wife placed a factory order for a new wagon and felt Rob explained the details and process that gave her the confidence to wait 5 months for exactly the vehicle she wanted. We recently recommended Rob to our niece who purchased a new GLC. We will continue to recommend MBDT to family & friends. More
by Ian H
Employees Worked With
Rob Nelles, John Espanol
October 27, 2018
Professional, friendly,helpful Our relationship with Jon Hughes since early 2000's has been excellent. My wife and I have now purchased third car from Jon. Love it! Our relationship with Jon Hughes since early 2000's has been excellent. My wife and I have now purchased third car from Jon. Love it! More
by BraggCreeker
Employees Worked With
Jonathan Hughes
October 05, 2018
Great experience Supportive and on time Easy process Jerry Li was so professional and supportive dealership. He did all his best to make good experience for us. Supportive and on time Easy process Jerry Li was so professional and supportive dealership. He did all his best to make good experience for us. More
by Maryam, k
Employees Worked With
Jerry Li, Robin Tse
September 27, 2018
One Year Post Purchase About 14 months ago we bought an AMG CLA45, Jon Hughes was our salesmen and Neil (AKA Hair Club). Our post Sale Delivery Associate completed the deliv About 14 months ago we bought an AMG CLA45, Jon Hughes was our salesmen and Neil (AKA Hair Club). Our post Sale Delivery Associate completed the delivery. (This is a wicked fast spirited car to be sure, it does many many things well). 12 months post delivery the Service Message lights up even though we only had 11,000K on the car. So the car goes in, it needed nothing, not even a squeak or rattle to be looked after, simple service, that’s it. We pick the car up, it has been serviced and a complimentary wash. Once home and under the lights we notice that the car looks like it was washed with sandpaper....... yup, you may have guessed by now that the chap who washed the car did not have all the dirt and grit out of the wash mitt. The car looked bad. I immediately called Jon, told him what I was looking at, he instructed me to,bring the car down so they could have a look. Frankly speaking, I expected some resistance in ownership of what had happened. Was I ever wrong! The Dealership took FULL responsibility of the circumstance. I dropped the car off, was given a loaner and the car was given to a chap by the name of Art Shaw, the in house Detail Guru. I was confident that most of the car would polish out but there was some deep scratches in the paint. And of course the car is Black! Fast forward, 2 days later I was called to come to inspect the car. Upon arrival, downstairs we went, under the fluorescent lights, there it sat. Without ANY over exaggeration, the car looked better than the day we spotted it in the show room. It was unreal what Art did, the car looked like electricity was running though it, everywhere, electrifying glisten, polished (and polished correctly) everywhere. The real reason for this post is that the Dealership could have done nothing, after all the car has been on the road for over a year and for sure, light scratches happen from day to day driving but t they didn’t. THEY STOOD UP, THEY TOOK FULL ACCOUNTABILITY FOR THE MISHAP AND FIXED THE ISSUE. Very refreshing and again, a wonderful job (you may want to think about their Detailing services after this post :)). So far our purchase experience and ownership experience has been second to none, the car is great (thanks MB) and dealing with Downtown Mercedes Benz of Calgary has been delightful. Good car, great Dealership. Well done Downtown, well done. More
by Blair R
Employees Worked With
Art Shaw, Jonathan Hughes, Neal Sukhu
August 31, 2018
Excellent as always I couldn't have had a better experience. Everyone I dealt with was excellent. Mike was very patient and thorough in explaining all the features. Jo I couldn't have had a better experience. Everyone I dealt with was excellent. Mike was very patient and thorough in explaining all the features. John (in Finance) was fantastic too. This is the third vehicle I've purchased from Danny Williams and I must say, he's phenomenal. I recommend him to all my friends and would encourage anyone looking to purchase a Mercedes to seek him out. Always very friendly, professional and willing to go the extra mile to make everything just right. Couldn't give a higher recommendation. More
by breedcreek
Employees Worked With
Danny Williams, John Espanol, Michael Jennings
