Mercedes-Benz Brampton

I would highly recommend never to visit Mercedes Benz Brampton for service. I would suggest reading other people's reviews for their service experience, as the majority of them are giving suboptimal appr Brampton for service. I would suggest reading other people's reviews for their service experience, as the majority of them are giving suboptimal appraisals. What a negative impression they are displaying to the public of a highly renowned world class company - Mercedes Benz. The vice president Mr. Terry of MB Brampton has reached out to me, and has insisted again and again to remove or better my review.I paid a significant sum of money for the service, but the problem is persistent and is constantly reappearing and worsening the condition of my truck. Mr. Terry called me and said that I am no longer  welcome at MB Brampton, and that my vehicle will not be serviced until I remove these comments and remarks. Please, do not go there for service. The truck I have under their service is the Mercedes Benz Sprinter 2500, the global slogan of Mercedes Benz is "The Best Or Nothing”. My views are entirely different regarding their service, it is “the most unprofessional service I have ever experienced". They claim their technicians are top-notch factory trained, but they stand well below the average mechanic. My truck has been under their maintenance with the dealership for a “check engine light” signal diagnosed due to vacuum pump and drive belt issues. They returned the vehicle after repair, and when I drove it, the problem was still there, and right away the check engine light lit up. I was really surprised that they did not even consider to test drive the vehicle before handing it over. I tried to reason with management, but for 15 days they did not solve the issue, and only resorted to lame excuses, and all they did was provide a substandard rental. Still the drive belt and tensioner are producing very exasperating sounds, and the vehicle is consuming more than 13L/100km of fuel. I mentioned this to the receptionist right away, and she simply ignored me. I advise not to rely on Mercedes Benz Brampton for their services at all. More

Everything was done very fast and finished at the right time the customer service was awesome that’s also the service done on the car was very good I would recommend this place time the customer service was awesome that’s also the service done on the car was very good I would recommend this place More

Very good on customer service, both in sales and service. I had changed my dealer in this expectation couple of years and, found the MB Brampton maintaining its standard in respect of both. Very professional I had changed my dealer in this expectation couple of years and, found the MB Brampton maintaining its standard in respect of both. Very professional, exceptional layout of the floor and every staff passing by would greet with respect. My recent car service was done in a very cooperative manner, where I had some conflicting issues. The whole process reflected cooperation, respect, and firmness with the company policies. The service was done in a timely manner with all cleaning points. Best wishes for such continued business with quality . More

Great service team that are true professionals. Timely response to service requests. They were honest with the work being done and provided accurate pricing. Will use them again. response to service requests. They were honest with the work being done and provided accurate pricing. Will use them again. More

Very professional and good follow up service advisor Sydney is always helpful she take care and advice well well part centre people are very well knowledge equipped Sydney is always helpful she take care and advice well well part centre people are very well knowledge equipped More

Very happy from the service provided I needed a repair. My service advisor was Kynon. I was very happy with the way he managed the process and the way he negotiated the deal with Merced I needed a repair. My service advisor was Kynon. I was very happy with the way he managed the process and the way he negotiated the deal with Mercedes Canada so I only paid the fraction of what would really cost. More