Mercedes-Benz Brampton

I would not go to this location, worst customer service, never get back to you and they are huge scammers to deal with, avoid like the plague never get back to you and they are huge scammers to deal with, avoid like the plague More

I was interested in leasing a C43 convertible from MB Brampton but was refused service because I am a resident of Quebec. I spoke to Mercedes Benz Canada which confirmed to me that it is not a policy of Brampton but was refused service because I am a resident of Quebec. I spoke to Mercedes Benz Canada which confirmed to me that it is not a policy of theirs, but rather that of the franchise. They explained that the actions of the dealership were its own and shouldn’t be considered as a decision from them. Mercedes Benz Canada suggested I speak to the General Manager. After confronting the general manager, Andrew Lennox, about the situation, he reiterated that it was his decision and that he created that policy. He didn’t want to explain why nor did he empathise. I asked him for a written copy of that policy to be sent for me by email which he refused to give and hung up on me. Mercedes Benz Brampton is discriminating against a consumer on the basis of his attribute, which is residing in Quebec which goes against the Discriminatory Business Practice Act and the Consumer Protection Act. I will be taking the judicial route. This is unacceptable behavior by a General Manager... last I checked, Quebec is still part of Canada. More

I used to had great service when getting work done, now would sooner go to a back street mechanic. Dropped my car off at 8.50 am , at 10am the service advisor called to say we have to do a diagnostic chec would sooner go to a back street mechanic. Dropped my car off at 8.50 am , at 10am the service advisor called to say we have to do a diagnostic check on why the CD player work, then a diagnostic check as to why the trunk self closure won’t work, and it would be $179 for each check, I said if you are doing a diagnostic check on the electrical system all faults eoukd show on the check, was told no you pay for 2 checks,he then told me I will call you around 1.30pm to let you know what we found, he then proceeded to tell me he was calling from his personal phone and I could get a hold of him at any time,3.50pm no calls from him, called on left 3 messages no call back, left text message again no response, then I called the dealership service department told them about no response, was I told the line I will find out what is happening, come back telling me the advisor is really busy but he will call you, 5.10pm still no call so I called him again , this time he answered , asked him why he had not returned my calls or text, he apologized saying we are short staffed and very busy , I asked what is the status of my vehicle , he told me your car is old so it does not have a bunch of computers we have to do a manual check, I then him you haven’t looked at it yet, his response yes that’s correct but I will get back to you tomorrow by 10am, will wait and see if I get a call, my car is a SL500, 2003 with only 55,000km. I should add l live about 40km from the dealership so I don’t qualify for a shuttle ride, I was in Brampton on other business so I stopped by the dealership to make a appointment for these 2 issues, was told by a advisor no you can’t make an appointment here you have to call in, I told him Im here in person why can’t I make an appointment , sorry can’t help you ,you need to call. The other times I have taken my vehicle there the advisors and staff were first class and very professional and I would recommend the dealership to everyone, after this experience would tell everyone stay clear. More

They dont deserve any STARS but I am FORCED to give single star otherwise I can't submit this review. No planning and no Customer Centricity. I had very poor experience with them. I went there for se single star otherwise I can't submit this review. No planning and no Customer Centricity. I had very poor experience with them. I went there for servicing of my Brand new GLC. They kept my vehicle whole day and did not do any service and asked me to keep the vehicle for 3 days with them. In fact, I doubt their intentions. Although, I was following with them throughout the day, I was told service is under process. They have a great Value & Vision Statements with words like RESPECT, TRANSPERENCY but just good on the wall to advertise to customers, no implementation in reality. I will not recommend them. More

We had a great experience dealing with Oscar Orellano! He goes above and beyond what we need -- from recommending the first M-Benz suited for us, to a reasonable trade-in value of our car, the extended wa He goes above and beyond what we need -- from recommending the first M-Benz suited for us, to a reasonable trade-in value of our car, the extended warranty and impressive total package. We highly recommend Oscar and his remarkable team. Awesome service from this dealership! More

From start to finish the customer experience was exceptional. The dealership is well organized and professional. exceptional. The dealership is well organized and professional. More

The service advisor was very helpful and answered all my questions to my complete satisfaction. The service performed and my entire experience was above average. questions to my complete satisfaction. The service performed and my entire experience was above average. More

My experience this times has been great, staff was accommodating and attentive. Top notch service accommodating and attentive. Top notch service More

First time , I bought Mercedes sprinter, but it’s service is really bad, not recommended is really bad, not recommended More

Truly an amazing dealership to service your car. I would not go anywhere else ever I would not go anywhere else ever More