Meadowvale Honda

Probably the most incompetent service department in the GTA As a result of our Honda Fit being rear-ended, I brought this vehicle in for some insurance body work on July 28, 2014. We chose not to proceed with As a result of our Honda Fit being rear-ended, I brought this vehicle in for some insurance body work on July 28, 2014. We chose not to proceed with the insurance company “preferred shop” as we felt the service and workmanship would be superior at Honda. The repair was to take four days, as specified by my insurance adjustor and the head of the service department at Meadowvale Honda. I called on Friday, August 1st and was told the repair was not completed, and it would be a few more days. I called again on Wednesday, August 6th and was told the repair still was not completed. Finally, after a number of calls, the car was finally ready for pickup on Thursday, August 14th. I went with my son to pick up the car and noticed that there were scuff marks on the newly placed bumper, a scratch on the front fender (that was not pre-existing), and the driver seat was dirty from body filler dust. Needless to say I was upset, especially after having to wait almost three weeks for the car which should have taken four days to complete. I told the service manager, that I would not accept the car in that condition. The service manager said the scuff marks could be buffed out at the dealership, but the scratch would have to go back to the auto body shop which is located off-site (Brampton). This was now going to create more delay and we were frustrated. My wife and I were driving by the dealership on Saturday, August 16 and we noticed that the car was still parked in the lot. Obviously, the car hadn’t been sent to the body shop. We stopped at the dealership and spoke with the sales manager (the general manager was unavailable) and expressed our frustrations and concerns. His role was mediator as we communicated our frustrations and concerns with the service manager present at the meeting. Aside from the delay, the lack of communication from the service department was unacceptable. We were never kept apprised of the delays or the reasons for the delays. Many reasons were given for the delays at this unplanned meeting. Obviously, the dirt on the driver’s seat could not be explained away, although the service manager attempted to. He assured us the vehicle would be going to Brampton that day. We finally picked up the car on Thursday, August 21, in the evening, almost one month after dropping it off. During this whole time we never received one phone call from the service department on the status of our car or a reasonable explanation of the delays. This has been the most frustrating experience we have ever had with a service department, and totally unprofessional for a dealership of this size. More

The Worst Dealership in Canada! Everything Sucks here! I bought the Odyssey 2014 last November. The sales guy offered me 2 free oil changes. Last Saturday I called the Service Department to book the first I bought the Odyssey 2014 last November. The sales guy offered me 2 free oil changes. Last Saturday I called the Service Department to book the first oil change appointment and I mentioned to the Service Advisor that this is going to be a free service that your dealership offer me when I bought the Van. She didn't even tell me or remind me that they need to see the sales note (receipt) in order to get a free oil change. The Sales guy told me when I bought the Van, that all the informations will be in the system including the oil change and rust proof warranty. Never ever trust these people at this location. Everyone is suck. They don't know how to deal with their customer. Even the Service Manger Kenny Foo. He blame me that why I have to go to look for the sales guy that I deal with when I purchased my Van. He said the Service Advisor will find out for me from the sales guy. But the Service Advisor Michelle DeAndrade, from the beginning till the end, she didn't even tell me that let her confirm with the sales guy. All she said was I need to see the written proof. Even the Manager Kenny didn't try to help their customer to solve the problem. In the other way around blame on me. He didn't apologize to the customer, still stay so rude to customer. I don't know how he can get into this position. From this point I point, I can understand how bad this dealership is. No wonder all negative feedback. I STRONGLY NOT RECOMMEND THIS DEALERSHIP. More

Everything Sucks here I OWN A 2012 HONDA ACCORD WHICH I PURCHASED FROM MEADOWVALE HONDA IN MISSISSAUGA IN APRIL'12 . I JUST WANTED TO DROP IN A WORD AND LET YOU GUYS KN I OWN A 2012 HONDA ACCORD WHICH I PURCHASED FROM MEADOWVALE HONDA IN MISSISSAUGA IN APRIL'12 . I JUST WANTED TO DROP IN A WORD AND LET YOU GUYS KNOW THAT IT IS THE WORST CAR DEALERSHIP I HAVE EVER DEALT WITH. 1) YOU CALL THEM, YOU CANT GET IN TOUCH WITH SALES PPL, SERVICE PPL UNLESS YOU CALL AT LEAST 2 OR 3 TIMES. 2) SERVICE PPL DONT CALL YOU BACK WHEN YOU CALL TO BOOK AN APPOINTMENT. 3) WHEN SERVICE FOLKS CALL YOU BACK, THEY SAY THEY WILL CALL YOU BACK BY THE END OF THE DAY TO BOOK AN APPOINTMENT. 4) FINALIZE A DEAL AT A CERTAIN AMOUNT AND THEN ON THE FINAL SALE THEY SAY, EMI HAS INCREASED BY 5 BUCKS A MONTH ( SOMETHING I SHOULD HAVE BROUGHT UP LAST YR ) BUT SINCE I AM SENDING A COMPLAINT NOW, MIGHT AS WELL PUT THIS POINT. WORST OF ALL, I WRITE TO THE GM OF THE DEALERSHIP AND NO RESPONSE ! I CAN TOTALLY UNDERSTAND WHERE THE CULTURE OF BAD CUSTOMER SERVICE COMES FROM. ALL AND ALL, CUSTOMER SERVICE AT ITS WORST ! I THINK THEY SHOULD GO TO 401 DIXIE NISSAN ( WHERE WE GET MY WIFES CAR SERVICED ) TO SEE WHAT CUSTOMER SERVICE MEANS. FOR THE REASONS STATED ABOVE, I HAVE TAKEN MY BUSINESS TO ANOTHER HONDA DEALERSHIP. ITS PITYFUL OUR VERY OWN NEIGHBOUR HOOD DEALERSHIP IS SO BAD ! More

Simply Do NOT/NEVER go Medowvale Honda Service!! Simply Do NOT/NEVER go Medowvale Honda Service!! It's worst experience in my life!! They messed up my car and never say sorry. After recall service Simply Do NOT/NEVER go Medowvale Honda Service!! It's worst experience in my life!! They messed up my car and never say sorry. After recall service, next day recall part was broken without any reason. The dealer asked me to pay to test to see if what's the problem. To make long story short, they did not say sorry and did not know what they did wrong and they hide their mistakes, etc More

I was interested in looking at used cars and possibly fostering a relationship with this dealership as they claimed to be rated top 6th in all of Ontario. Living in close vicinity of the dealership I wo fostering a relationship with this dealership as they claimed to be rated top 6th in all of Ontario. Living in close vicinity of the dealership I would prefer bringing all of my future business to them as I am about to start raising a family and settle down. My visit started out well enough but quickly took a turn for the worst as I was introduced to Syed Harris. Current models of the used car I was searching for were not in stock which was fine, I had hoped to leave my information if such a car would come in stock they could contact me. Instead what came next had confirmed my hatred of car salesman. I was now introduced to Andrew Yapp a "floor sales manager?" I was asked if I was interested in purchasing a new 2012 model instead at an "aggressively" reduced price. I took their bait, big mistake, the dog and pony show had begun. Before I was able to get the "aggressive" price which I had asked for on numerous occasions, I had to stomach Syed's showcasing of the car, something of which was unnecessary as I had informed them I knew all about the car and what features it contained. Next I had to endure Syed wasting my time writing up unnecessary paper work, which when I had questioned him about it I was told was procedure and needed to be done as they take selling cars "very seriously". I was clearly frustrated at this point and if Syed could not see that on my face then Andrew Yapp certainly did as he passed by and asked if everything was alright. I asked again what the "aggressive" sales price would be and why I needed to endure the unnecessary paper work. Again I wasn't given the price and told the paper work was necessary, and proceeded to walk away. When Syed had finally come back to talk about the financials I wasn't given the "aggressive" price like I was told I would receive. I shown inflated cost estimates at what monthly payments would be for a used vehicle. When I had pulled out my calculator to show Syed the correct price, he shrugged it off like it was nothing. Next I was shown what monthly payments would be if I were to purchase the new car, and then the crowning moment happened. I was ASKED what I would want to pay for this car. EXCUSE ME? The "aggressive" price I was promised is something you would make up after obtaining the knowledge of what I would pay for this car? I can't believe I fell for this bait and switch tactic. I proceeded to tell Syed what I would pay for monthly which I knew was a completely absurd number. He knew this as well but that didn't stop him from leaving AGAIN to get Andrew so we could keep wheeling and dealing. Andrew once again proceeded to "educate" me on monthly payments and I was once again told a monthly payment price of what they could "get away" with selling the car. I did the math. It came out to exactly what the car was worth. Thank you for wasting 2 HOURS of my time. Thanks for confirming my hatred of car salesman. Thank you for ensuring that I will never set foot in your dealership again. More

Had a horrible experience buying a used vehicle at Meadowvale Honda! After driving from Peterborough to look at a vehicle posted on auto trader, I purchased the truck. I put down a $2000 deposit a Meadowvale Honda! After driving from Peterborough to look at a vehicle posted on auto trader, I purchased the truck. I put down a $2000 deposit and signed all the necessary paperwork to complete the deal. 2 days later I received a call stating they where not gonna sell me the truck because while they where doing the certification they came across some repairs that needed to be done. After arguing with them and getting the UCDA involved, they finally agreed to make the repairs. Ok, so they did the repairs which cost them $3000, but the service station manager, Ken knew these repairs needed go be done and the still chose to post and sell the vehicle certified and etested! Know after owning the vehicle for 1 week, I had problems with the drivers side power window going up. I once again drive 1.5 hours to have it looked at since the vehicle was under warranty. Ken looked at the window and said everything was fine, nothing to fix. Even though it takes over twice as long to rise then any other window! So of course now I need to replace the window motor because the warranty has expired! Also stated in the ad and after speaking with Paul the used car manager, I have been waiting 3 months for my 1 year roadside service that he told me I would get! I have sent over 5 emails to Paul with no return. I would expect this service from some used car dealership that works outta a trailer but not a Honda dealership. More

Meadowvale Honda is Canada's WORST unprofessional dealership. They never return your call, they handling customers as prisoners. the repair shop service manager have to take customer relationship dealership. They never return your call, they handling customers as prisoners. the repair shop service manager have to take customer relationship course, I can't believe they are still in the business. Strongly advice; don't leave you car for repair in this dealership. More

WORST DEALERSHIP EXPERIENCE EVER!... I won't recommend, anyone to buy a new car from Meadowvale Honda after what happen to me on August 19th, 2013. Tint on the brand new car was really really ba recommend, anyone to buy a new car from Meadowvale Honda after what happen to me on August 19th, 2013. Tint on the brand new car was really really badly done. The Biggest problem on the brand new car, many deep scratches. Muzammil Ali (General Sales Manager) is clamming that these scratches are normal for brand new car and even tint jobs too. Also, failed to delivery my car on time. Don't expect the quality customer service. General Sales Manager doesn't know how to deal with customer. DON'T TURST THE WORDS, they will make you believe that they are the best dealer out there until you sign the purchase agreement. MAKE SURE WRITE DOWN EVERYTHING ON THE PURCHASE AGREEMENT WORK BEFORE YOU SIGN, DON'T TRUST THEM. More

They overcharge at least 5 times more comparing with a independent shop. Think twice before you go there and ask for a second opinion and quote. Also waiting time is far too long. independent shop. Think twice before you go there and ask for a second opinion and quote. Also waiting time is far too long. More

I thought service provided by dealer store must be excellent, but it turned out to be extremely frustrating. Mr. Fool failed to deliver our car in 3 to 4 days as promised beforehand. He did not leave excellent, but it turned out to be extremely frustrating. Mr. Fool failed to deliver our car in 3 to 4 days as promised beforehand. He did not leave us a message nor offered any apology until the very last minute. When I was arguing with him, he essentially threatened me to get out if I speak any louder. He also said I was "blackmailing" him by asking for something to make up for my lost. Even attempted to say a delay is okay because he gave me a low price, which isn't low at all. Totally unacceptable behaviors. More