Meadowvale Ford

Serviced an f150 because 4x4 wouldn't disengage along with several other issues. Got the truck back with a steering wheel off center, 3 adjacent lugs completely loose and that same wheel barely fastened with several other issues. Got the truck back with a steering wheel off center, 3 adjacent lugs completely loose and that same wheel barely fastened to the upper control arm by hand (I could unbolt it by hand with less than a full rotation). Also the 4x4 still doesn't disengage. They didn't even fix the issue I took it in for. I went back and asked for the general manager or whoever was in charge of the dealership at the time. They refused the request and brought me to their Customer Relations Manager Haji Khurshid. I expressed to Mr. Khurshid that I was upset at the danger that their mechanics put my family and I through. Mr. Khurshid then says he's a certified mechanic himself and he deems the situation as SAFE. He says the truck is designed so that the truck can drive without the upper control arm, and its only there to stabilize the wheel. He says it poses no real risk or danger to anybody. He says anything can happen to anybody, and he can't be held accountable for all the possible ways a car can malfunction. I agree, but not in the case where you forget to bolt a wheel back onto a car. That's not a malfunction. That's an accident waiting to happen caused by negligence. I demanded that they cover the expense for an inspection of the wheel by a certified mechanic at a different shop after they fix it, which he refused. They turned down every single one of my terms, including extending my warranty just incase they forget to bolt something else back on. The only thing they offered was to waive the labor costs of few minor cosmetic repairs (2 min repairs), but I'd still have to buy the part. This dealership is a joke. Don't go here. They have poor customer service reports. The only reason I went here was because dealerships these days aren't doing loaners because of covid and when I called them they said they were doing loaners. They didn't have a loaner for me. I had to settle with a small rental suv which doesn't fit the tools I need for work. More

Fast check-in. Servicing of car takes too long for regular maintenance. Would like a report, once servicing begins. especially when they find something that needs attention ASAP (eg. wiper blade arm), regular maintenance. Would like a report, once servicing begins. especially when they find something that needs attention ASAP (eg. wiper blade arm), so there is no need to come back again. Covid protocols were very good- felt safe. Would like to know the car was wiped down after mechanic did road test. Appreciated the consideration shown ( 10% discount) due to extra long wait for the service. More

Excellent Covid protocols. I dropped vehicle off in evening leaving keys and work order in drop box, ready next day, paid over the phone. Picked up car in the lot with keys in it. No contact pickup. evening leaving keys and work order in drop box, ready next day, paid over the phone. Picked up car in the lot with keys in it. No contact pickup. Very satisfied. More

Great service, on time, clean and efficient. They were happy to help. Due to covid they came and picked up the car a d delivered it promptly before2 pm as they promised. happy to help. Due to covid they came and picked up the car a d delivered it promptly before2 pm as they promised. More

Quick and efficient check-in, procedures were well thought out and felt very safe. Need something to show vehicle was wiped down / sanitized following service. thought out and felt very safe. Need something to show vehicle was wiped down / sanitized following service. More

Dropped Flex limited off for Toe link recall was greated warmly by everyone lots of safety precautions in place never once did I feel unsafe, probably felt to safe. Staff is always amazing & cheerfully doin warmly by everyone lots of safety precautions in place never once did I feel unsafe, probably felt to safe. Staff is always amazing & cheerfully doing their jobs I don't put time frame when I want car back let the Dealer do there thing and call when ready no pressure repairs are the best kind and with pandemic you should be able to forgo 1 car in a multi car household for routine maintenance and checks. Meadowdale Ford is like Family and treats you as such 100% satisfied with my service experience from entire service team and Henry and Roman in parts for making it possible. More

Service is very safe in these Covid times and I was informed about what repair was required and when it would be complete. Overall a good experience. informed about what repair was required and when it would be complete. Overall a good experience. More

Very friendly and professional staff. Work was completed in a very quick time period. They were adhering to the Ontario and Municipal guidelines for Covid 19. Would highly recommend this dealership to othe in a very quick time period. They were adhering to the Ontario and Municipal guidelines for Covid 19. Would highly recommend this dealership to other people. More

Great service. Staff friendly and professional. Wendi was a pleasure to deal with. Names of others I dealt with are unknown but all were very professional and did what they said they were going to do. was a pleasure to deal with. Names of others I dealt with are unknown but all were very professional and did what they said they were going to do. What more could a customer want! More

Always good service received from Meadowvale Ford since I've gone to them since 2005. 4 vehicles purchased from them since that time with no "surprises" or unexpected issues. I've gone to them since 2005. 4 vehicles purchased from them since that time with no "surprises" or unexpected issues. More