McAlpine Ford Lincoln Sales

Randy seem to very arrogant and I caught him lying and when I told him so....he said go elsewhere and walked away from me. He was very rude and also was Tony the sales guy as there price was $700.00 more when I told him so....he said go elsewhere and walked away from me. He was very rude and also was Tony the sales guy as there price was $700.00 more than any other quote that I had got. More

Summary is I took my truck in to be appraised by salesman Chris Rose, he told me they would give me $22K for it but when I went back to do the deal they would only give me $18K. Not sure what kind of game he Chris Rose, he told me they would give me $22K for it but when I went back to do the deal they would only give me $18K. Not sure what kind of game he was playing or what he thought would happen, but he sure wasted a lot of my time a gas! Here is how it played out: I submitted a request for quote through Ford's website. Chris Rose called and said he couldn't get the details of what I had selected on the truck. We review what I thought I wanted, and he gave me a price and said they would give me up to $22K for my truck but they would have to see it. I made an appointment to take it in to him. I told him I was checking with 5 dealers and wanted his lowest price and if it was the lowest he would get the deal. He said it wasn't fair to him and that I would just tell the next guy what he had to beat. I told he I wouldn't and if he wanted to get the deal that was the arrangement. He said OK and filled out the form for appraisal and took my keys and got someone and they went out and looked at the truck and came back and said OK $22K and gave me a price for the new truck. I had a couple of other dealers to still see so I told him I would let him know in a day or two. His price was good so I made an appointment to see him that Friday, when I got there and started to review what he quoted we realized we had different options in mind. That was my fault not understanding exactly what I was asking for when requesting the quote. I told him I would think about the new price and let him know. I booked an appointment with him for 11AM on the Tuesday to finalize the deal. When I got there the receptionist said he wasn't in. When I told her I had an appointment she called him and he said he would be 45 minutes to an hour. I ask to see the sales manger and asked if there was someone else who could help and he put me onto another salesman who reviewed everything in detail, and then said would have to appraise my truck because they couldn't find the paperwork that Chris had done on it. They did it and came back with $18K when I told them Chris had it appraised and told me $22K they said no way can't go that high. The sales manager said "Don't know who appraised it because none of us have seen it." I left very annoyed and told them It was BS and that I would share it with everyone I know. About an hour later the sales manager called and asked what he could do to straighten out the situation, and I told him give me the $22K his salesman had quoted me. He said can we meet in the middle and I said no not at this point. He said he would check and call me back. He didn't call me back so about 4 hours later I called him to see what was up and he said no he couldn't go that high. So I left and bought it at Blackstock Ford in Orangeville, and it was a pleasure dealing with them. More

Incredibly attentive. Professional and courteous. NO pressure. They get customer service! They know who their customer is! Very pleased to have been referred to McAlpine. pressure. They get customer service! They know who their customer is! Very pleased to have been referred to McAlpine. More