Marlborough Ford

Dishonorable and Liars Wanted to sell our 2012 Fiesta back to Marborough Ford. Took car in on a Saturday and was told we'd get $5k. We went home to think about this $4k hit Wanted to sell our 2012 Fiesta back to Marborough Ford. Took car in on a Saturday and was told we'd get $5k. We went home to think about this $4k hit we were going to take. Decided to take them up on their offer. Drive car back to dealership, original fellow was conveniently not in the office even though he knew I was going to be there. Some other lackey is sent to tell me (after a 45 minute wait!) that all they can do is give us $4.5k!!! Fellow said that he could not get in touch with the guy that made us the offer. Drove away in anger. Do not trust these people. They will look you right in the eye and lie to you. They are without honor. I urge you to take your business to anywhere else but Marlborough Ford. More

Lack of service in the service department Unfriendly is the first word that comes to mind. The last 4 times we have taken in our vehicles for oil changes etc we have been greeted by cold and r Unfriendly is the first word that comes to mind. The last 4 times we have taken in our vehicles for oil changes etc we have been greeted by cold and rude people. Today was the last day. We will no longer be dealing with Marlborough Ford. More

To balance the record.. I just googled for Marlborough's phone # and accidentally linked to these reviews. Most of them are so bad that I feel that I have to try to balance t I just googled for Marlborough's phone # and accidentally linked to these reviews. Most of them are so bad that I feel that I have to try to balance the record. About 6 months ago, after a shaky start with a salesman who didn't last long with Marlborough Ford, I had exceptional service from this dealer. I bought an F450 and financed it through them and was greatly impressed. The price was very fair, they estimated build time accurately, they did some aftermarket stuff for me with, again, parts and labour fairly priced. On the sales side, Darren was great. Patricia and Courtenay were really helpful and resourceful in financing and parts & service researched the least expensive ways of doing what I wanted aftermarket. Altogether a surprisingly pleasant experience. John Young More

never buy a vehicle from this branch !!!!!! worst experience buying a new vehicle ! it was so bad i will never buy a ford as long as i live!! this place turned me from ever even wanting to sit worst experience buying a new vehicle ! it was so bad i will never buy a ford as long as i live!! this place turned me from ever even wanting to sit in one. lie after lie after lie! management was sooooo unprofessional ! I drive a ford now and i am embarrassed . More

terribl engine repair.. "someone" deleted my original review Wrote a review awhile back about their terrible service department. Here is an update. My engine failed after I brought my truck in for a diagnostic t Wrote a review awhile back about their terrible service department. Here is an update. My engine failed after I brought my truck in for a diagnostic test. I showed up the next day because they quoted me at $12,000 to replace an engine.. not under warranty because Mr. Lube or Nappa dont use ford approved oil filters. So anyways, showed up with a trailer to take my truck to a different shop. The manager ended up coming down to $8000 for a completely new engine installed price. I left it there and they replaced my engine. 60,000km warranty.. not even 6500km later the engine went again. I called to tell them the issue. They wouldnt approve or warrant the engine due to me not getting my oil changed there. The truck showed signs of engine failure about a week after i drove it off the lot. I got shafted from these crooks. I would never ever ever use their service department ever again. Always bargain them down or go elsewhere. Actually, just go elsewhere. These ford shops hire the bare minimum qualified employees or service technicians. Once these technicians get experience they leave for better paying shops. Go to these shops instead. More

Can't believe the cost My major concern was the electronic diagnostic they had to do on my ford. It took ten minutes total and I was charged a hour. 163$ for ten minutes. Th My major concern was the electronic diagnostic they had to do on my ford. It took ten minutes total and I was charged a hour. 163$ for ten minutes. The only nice thing was I only had to wait eleven minutes to get the news. I tried to avoid going to a ford dealership, but couldn't. I get it costs something and if it took anywhere near an hour, i'd have no issues at all....but ten minutes? Seriously...? It isn't right More

Overall Car check One of your employee name Sam patiently explained what need to be done to change my winter tire into all season. When he saw my car, he explained what One of your employee name Sam patiently explained what need to be done to change my winter tire into all season. When he saw my car, he explained what are the pros and cons and give some other options. He asked other colleagues advised and all of them showed their concern for my safety and the maintenance for my car. They are very much accommodating and kind to help. More

BEWARE! This relates to the Body Shop: If you like to give away your hard earned money then this is the place for you! BEWARE- I was extremely surprised how I This relates to the Body Shop: If you like to give away your hard earned money then this is the place for you! BEWARE- I was extremely surprised how I was taken advantage of and how misleading the manager of the body shop is. I received a quote from this dealership for some minor work, I couldn't believe how high the quote was, so, like any educated person would do, I went out and got several other quotes. This dealership was quoting my more than 3 x every other body shop that quoted me!!! I contacted this dealership and gave them this information and his response was: " oh, I was only giving you worst case scenario".....PLEASE don't insult me. If only these dealerships would get it right, its called being ethical! Because of this thieving like behaviour, I will never consider them for ANY of my business. I don't think rewarding businesses that try to steal and gouge from people that expect basic ethics when requesting their services. Always get a 3rd and 4th opinion. More

dishonesty I see reviews are being deleted, again. Only ford employees would recommend this place, or managers! This place should be shut down or put on w I see reviews are being deleted, again. Only ford employees would recommend this place, or managers! This place should be shut down or put on w5. More

Service Orientation The service manager and staff were very helpful. E#xamine scratches and fixed N/C. Helped with suggestions. made free adjustments. Didn't charge extra The service manager and staff were very helpful. E#xamine scratches and fixed N/C. Helped with suggestions. made free adjustments. Didn't charge extra for shop supplies.Went above and beypnd my expectations. Superb Service. Highest Recommendation AAA+++ More