Got a bead leak on my tire and they took me in right away and got it fixed right up. So very professional and pleasant to deal with. I always take my Fusion to these experts and have never been disappointed.
Darren and Bruce made the purchase of my Escape easy and enjoyable. They answered all my questions and went out of their way to solve any of the problems that arose. This is the second vehicle I have purchased from Marlborough Ford. It certainly won't be my last!
Pull into the service bay and greeted by a very nice gentleman who took all my pertinent details, discussed what service was going to be done and once we discussed the pick up time, I was on my way. Picked it up at the end of the day and it was good to go ... just had to bring it around. Everything was done according to plan.
I have been going there for all my regular service appointments and have had nothing but courteous and efficient service. Had a flat tire last week, left my truck all day and was called a number of times for updates and truck was waiting at entrance when I showed up after work.
"I had an appt for a works package and a recall. I live in..."
I had an appt for a works package and a recall. I live in the country side so about an 1 hours drive. Not knowing till I got there I found out my recall had to be cancelled because there was no tech. I did advise I had no transportation and I had things to do around town, they said they will try to get this done earlier,meanwhile I went across to the mall and came back.i waited till after 1pm for my vehicle. If I knew it would be that long or my recall was cancelled I would of went to another location nearby home. I usually have good experience but this time was horrible due to the wait time
"Graham as always, my go to man. My vehicle had a leak, I..."
Graham as always, my go to man. My vehicle had a leak, I called Graham, I explained where it was leaking from he advised not to drive it provided me with roadside assistance phone number. Even though when my vehicle got towed in at night and Graham was off on that Friday he stayed in touch and gave me updates on my vehicle. Service was great, they followed up with me when completed.
Koodoo’s to Marlborough ford.
The plug in end of my block heater cord came off so took it in to be fixed. Had to leave it in overnight as the "part" had to come from Edmonton. They called to tell me the price and as it had been in the minus degrees for quite a few days I had to get it done. I was told I'd need a new block heater cord but what I saw when I got home was shocking. It looks like a new end was just spliced on to the existing cord and taped with electrical tape. And for this I had to pay $277.99. My electrician son could have done this for me for free. Will probably not go back to this location in the future.