Markham INFINITI

"Too Stressful – August 2017" Too many issues to mention, but I will touch on the most recent. Since New Management has taken over Markham Infiniti, it has been a very long str Too many issues to mention, but I will touch on the most recent. Since New Management has taken over Markham Infiniti, it has been a very long struggle. Turn over of staff is constant. One day you are dealing with one individual and the next day they are gone. I am constantly repeating myself trying to get an issue resolved that is very straightforward and when it is addressed they treat you so unfair. Treated very poorly from the GM. I have been a client of Markham Infiniti since 2008. In 2014, I got onto another vehicle, the Q50 Hybrid Sport AWD. Recall after recall, problem after problem. Prior to the new owner, I purchased a new set of Dunlop SP Sport 5000 DSST P245/40RF19 94V tires, due to a flaw with Dunlop. Infiniti warranty does not cover tires. The problem reoccurred and I brought up the issue every time I spoke to them along with a brake issue. Recently, I brought my vehicle in for service as always. Had my routine service done, which included the rotation of tires? I was driving on the highway 500 KM from home and got a warning of low air pressure. I made a stop to fill the tire and noticed a plug in the tire. Keep in mind that these are run flat tires, so no spare is available. Every 30 KM, I had to refill the tire driving with my hazard lights on at 60 KM/per hour on Highway 401. I am so glad that the tire did not blow while driving on the highway. I had my whole family with me and their safety was my priority. I called the dealer on the road and was advised to bring it in or have it towed to the nearest dealership. I got back safely with my family and had my vehicle towed to Markham dealership the next day. I inquired about the plug and was asked if I took the vehicle elsewhere. I lease the vehicle and always take my vehicle to Markham Infiniti for service to ensure that all records are on file, so when I return the vehicle there are no issues. I inquired if someone in the service dept. put a plug into the tire during my last service and was advised that would not happen. I raised my concern with the Service Manager (Jessica), who was very understanding and helpful. She contacted the GM (Navi Singh) and they replaced the one tire. I raised the issue with the GM afterward about the safety issue they put my family in. After going back and forth on options of getting into another lease, because there were so many problems since inception and the amount of money I spent outside of my lease. I opted not to and (GM) offered to replace my tires and look at the brake noise issue. I accepted and dropped off my vehicle. After leaving the vehicle over the course of 3 days, I was advised that my vehicle was ready for pick up on Civic Day holiday. To my surprise that the dealership was even open (a clear indication of how they treat their employees). I went to pick up my vehicle and the service representative had no idea where my file was and wasn’t even sure what was done aside from the tires. Albeit, they were not happy being called in last minute. I inquired if I should come back the next day and they agreed. The next I go to the dealer and notice that the tires were all replaced as promised and was advised that some additional work was done on the brakes to remove the noise issue. Low and behold, I notice immediately that the tires installed were a different brand. They installed Bridgestone Driveguard 245/40RF19 99W. I inquired and was advised that the Dunlop tires were discontinued. I get home and call parts to inquire on the cost of the new tires. I was also advised that the Dunlop was not discontinued but there were on back order. I was also advised that the new tires installed were $230 less. Please keep in mind that it was less than six months ago, I spent in excess of $2400 for new Dunlop tires and that is before tax and installation. I reached out to the Service Manager and advised them that I would be reaching out to the GM to inquire why I was not advised prior to installation or given an option and how come the new tires installed were not at equal value. Eventually, the GM contacted me and advised me via text that “This is the most I could do and I am sorry but there is nothing else that I can offer”. I asked him to contact me to discuss my concerns. He called immediately after and I advised him that my child was in the vehicle. Perhaps we can chat later. He was reluctant and persisted to talk then, so I raised the concern of the price variance and why I was not informed before hand. He then went on to advise me that this was the first he was being informed of the different tires. He then went on to raise his voice repeating that this is the most he could do and that I was being selfish and unfair and I asked politely for him to remain calm because of the presence of my child. I inquired about his customer service. He continued to go on and hung up. I called back and kindly asked to obtain the owner's name, and the GM wished me good luck on finding that information and when I do find it, please let him know. Following our call, I had sent a few texts, emails and voice messages to request that we speak. Two weeks have passed and the GM has not returned either one. Note: There are key individuals working in Service Representatives that are exceptional and one of the main reasons why I kept on returning. More

Buyer Beware, Please read this, Markham Infiniti I would like to report the situation just happened. We have visited the Markham Infinite and we ask for the test drive for a pre-owned fully loaded “ I would like to report the situation just happened. We have visited the Markham Infinite and we ask for the test drive for a pre-owned fully loaded “QX30”. During the test-drive period, the sales rep – Nick Liang emphasis the function of the auto-parking. When we finish the test drive and return to the dealership parking lot, I ask whether I can try on the auto-parking function, the sales rep – Nick Liang agrees and saying “Of course, you should try all the functions before you purchase the vehicle. He then PRESS THE BOTTON FOR ME and show me how it works. Then he asks me to release both hands from the steeling wheel and brake. I, OF COURSE, FOLLOWS HIS INSTRUCTIONS. Then the car start to move backward and forward. As soon as it moves forward, the car hit on the side of the other car. We are extremely shocked but Nick Liang explains to us that “Don’t worry, this is not your problem, we will take care of it because this is not your fault”. We, then ready to go but we stopped by the Sales Manger – Hassan Iftikhar. Without understanding the situation, he started to shout and scream at us. We are really surprise by his unprofessional attitudes. He then start yelling at us again and have me responsible for repairing the two-damage cars or buy the car that we just tested. Otherwise, he will put this case to court. At that moment, I feel that we are being SET UP. Again, I should not be responsible for that damage because, WE ARE JUST FOLLOW THE SALE REP – NICK LIANG INSTRUCTIONS. Before we leave, Nick Liang mentions again that he will explain the whole situation with his General Manager and will call me back on next Monday. We will wait and see how they handle this unreasonable situation!!!!!!!!! More