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Mark Wilson's Better Used Cars
Guelph, ON
1,876 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,876 Reviews of Mark Wilson's Better Used Cars
August 23, 2017
Great experience! Rick was great! From start to finish he answered all of my questions and made the whole process very easy. Just picked up my car today and I'm very ha Rick was great! From start to finish he answered all of my questions and made the whole process very easy. Just picked up my car today and I'm very happy! More
by Sylviane Leblanc
Employees Worked With
Elizabeth McDonald, Rick Knight, Karlee McDonald
August 22, 2017
Excellent services Im very happy with my purchases, excellent customer service from the beginning to the end. Finance team work for you to get you the best deal. Very go Im very happy with my purchases, excellent customer service from the beginning to the end. Finance team work for you to get you the best deal. Very good cars. More
by osorio493
Verified CustomerEmployees Worked With
Alexa Welsh, Sarah Teles
August 21, 2017
Excellent Very friendly and helpful people. Just purchased my Fiat and the experience was great. Love my Fiat...drives great.. Lots of cars to choose from bu Very friendly and helpful people. Just purchased my Fiat and the experience was great. Love my Fiat...drives great.. Lots of cars to choose from but this one caught my eye. Excactly what I was looking for. More
by johnandmary76
Employees Worked With
Karl Clarey
August 19, 2017
Above and Beyond I purchased a new used car from Mark Wilsons about 2.5 weeks ago. I knew exactly what I was looking for and Lisa H made sure to help me get into it as I purchased a new used car from Mark Wilsons about 2.5 weeks ago. I knew exactly what I was looking for and Lisa H made sure to help me get into it as soon as she could. I knew that I was going to leave that day purchasing a car and she and your finance assistant Sarah were great. I picked up my 2014 Equinox a few days later and I'm still so overjoyed with my purchase. I love my new car and it's all thanks to the kind and friendly staff at Mark Wilsons. More
by AnnieMiller
Employees Worked With
Sarah Breese, Lisa Headley
August 18, 2017
Frustrating Our salesman Ron was good to deal with. Liz M. who did our financing was absolutely Horrible. I would love tell you the multiple issues we had, there' Our salesman Ron was good to deal with. Liz M. who did our financing was absolutely Horrible. I would love tell you the multiple issues we had, there's just not enough room. I will say this however. In the first 10 min of sitting in her office she said to my husband and I " I just saw her job go out the window,when you have management behind your name you do what your told the 1st time your asked not the 3rd" ( in reference to the receptionist ) Liz argued with my husband for at least 5 min over my husbands refusal to sign the ownership for the car he was going to buy but was still sitting in the lot with no sold sign on it and she could not tell him when it would be ready for pick up. She finally slammed her hand down on the desk and said Fine, moving on. Myself, husband and our children all thought she was very condescending. Not once did she thank us for coming nor did she congratulate us on our purchase. Glad it is all over with. More
by dsthmac
Employees Worked With
Ron Harris, Elizabeth McDonald
August 18, 2017
Satisfied Customer I just purchased a vehicle from here and it was such an easy, pleasant experience. Sarah and Alexa were absolutely amazing and were so informative. My I just purchased a vehicle from here and it was such an easy, pleasant experience. Sarah and Alexa were absolutely amazing and were so informative. My purchase was quick and hassle free. I would absolutely recommend Mark Wilson's if you are in the market for a new vehicle. More
by Traoliv
Employees Worked With
Alexa Welsh, Sarah Teles
August 17, 2017
Friendly and accommodating I just recently purchased a used Kia Soul and am very happy with the car. We had a few items that had to be addressed but everything was taken care I just recently purchased a used Kia Soul and am very happy with the car. We had a few items that had to be addressed but everything was taken care of by our sales person. Jocelyn took time to make sure we were very happy and addressed the issues we had. All paper work was done smoothly by Shari. We would certainly recommend Wilson's and staff to our friends. More
by vgluker
Employees Worked With
Shari Macquarrie, Jocelyn Stephan
August 17, 2017
First time at Wilson's Overall pleased with the Camry. Was disappointed that a small dent and scraped hubcap had not been addressed as outlined in the sales agreement. Thoug Overall pleased with the Camry. Was disappointed that a small dent and scraped hubcap had not been addressed as outlined in the sales agreement. Thought this should have been checked before I had come to pick up the car. However, Michael to his credit had these details rectified promptly and I was on my way. More
by stephenlance0
Employees Worked With
Michael Fonseca, David Miller
August 16, 2017
Wilson's is NOT Worth Your Time. Having recently graduated university and jumping head-on into the workforce, I came to Wilson’s eager to purchase my first car. And ultimately, th Having recently graduated university and jumping head-on into the workforce, I came to Wilson’s eager to purchase my first car. And ultimately, the purchasing process was amazing – I felt like a valued, worthy customer. I ecstatically drove away in my car with a very pleased impression of the dealership. Let’s fast forward two years. I began having a few issues with the wiring in my car. I replaced a few sensors, but was still having issues. When it got repetitive, I decided to reach out to Mark to see if he had any thoughts on why I was having so many problems. I’m going to preface this with my clear, and upfront understanding that “cars cost money.” I’ve driven 3 different cars growing up, so believe me, don’t I know that. But there was something “off”, especially when my extremely knowledgeable and helpful mechanic (who previously worked for Wilson’s) told me that if I wasn’t attached to my car, it’d be best to look for something else. He foresees me having a lot of trouble with it in the future. Why? He believed it was in an accident. My stomach sunk. So, here I am reaching out to Mark. He notifies me that I was in fact disclosed that my car was in an accident. “Really? How?”, I ask. “On your bill of sale.” I take a look. It states on my bill that the car previously had its “hood painted.” Exact words. Never was I explicitly told that my car was in a collision, and never would I have purchased the car if it was. What else do I discover? I was given the wrong car facts history; I purchased a 2013 Volkswagen golf – the car history I was given was for a 2015 Nissan Micra. Mark brushes that off as if it was “a casual, common mistake.” Yes, a mistake that an upstanding, reputable business such as Wilson’s should never make. I go into Wilson’s to chat with Mark about everything, and to hear his thoughts. Let me tell you, I’ve never felt more inferior speaking to someone than I have with him; his condescending regard and lack of sympathy was astounding! What was I looking to hear? An apology, and ownership for this “common mistake.” Don’t talk down to me and remove all empathy because you think I don’t know what I’m talking about. They also took a look at my car, and tried to place the blame on my mechanic for installing a “faulty sensor.” So, I took my car back to my mechanic and after further investigation, he went in to replace my wiring harness. In doing so, he discovered it was shredded in the area where my car was likely hit. Voila! There’s the route-cause of my wiring issues; not a “faulty sensor.” Resolution? I’ve now put $2500 back into my car because of an issue they neglected to tell me about. Is that a lot of money to put into a 4-yearold car? Maybe not, but because it is a direct result of this collision I was never disclosed, that’s where the problem lies. Any help from Wilson’s? Nada. And the tip of the iceberg is… after discussing this situation over the past few weeks with those around me, I’ve heard 3 very similar stories. And that’s just from my group of friends/acquaintances! The moral of this story is save yourself the trouble and your dignity – and buy elsewhere. More
by cmarea
Employees Worked With
Mark Wilson, Michael Fonseca, Elizabeth McDonald, Tony Gallucci
August 16, 2017
Very professional I recently purchased a Ford Fiesta ST through Wilson's. Great experience, very organized, smooth operation and really nice people to deal with. I sa I recently purchased a Ford Fiesta ST through Wilson's. Great experience, very organized, smooth operation and really nice people to deal with. I saw the car listed online, and since I had a long way to drive (almost 4 hours each way) to get to the dealership, I asked the dealership to put a temporary hold on the vehicle until I could get there. They were very accommodating, which made my decision that much easier. I've had the car for five days now -- totally loving it! I also really appreciate that the price they were asking for the car I bought was excellent. I had researched my purchase for a very long time, and I know the price Wilson's was asking was definitely lower than many other places would have asked for the same vehicle in the same year. I really like the fact that even the Finance person I dealt with (Jeff) was knowledgeable about vehicles -- I took his recommendation on the tint level to use for the windows, and I was very thankful I'd taken his advice as soon as I saw the final product. Many thanks to Miguel, Marko and Jeff for your help! More
by A. Ash
Employees Worked With
Marko Velkovski, miguel juan, Jeff Botter
