Mark Wilson's Better Used Cars

Frustrating Our salesman Ron was good to deal with. Liz M. who did our financing was absolutely Horrible. I would love tell you the multiple issues we had, there' Our salesman Ron was good to deal with. Liz M. who did our financing was absolutely Horrible. I would love tell you the multiple issues we had, there's just not enough room. I will say this however. In the first 10 min of sitting in her office she said to my husband and I " I just saw her job go out the window,when you have management behind your name you do what your told the 1st time your asked not the 3rd" ( in reference to the receptionist ) Liz argued with my husband for at least 5 min over my husbands refusal to sign the ownership for the car he was going to buy but was still sitting in the lot with no sold sign on it and she could not tell him when it would be ready for pick up. She finally slammed her hand down on the desk and said Fine, moving on. Myself, husband and our children all thought she was very condescending. Not once did she thank us for coming nor did she congratulate us on our purchase. Glad it is all over with. More

MY experience at WIlsons Great service, Sales staff ( Miguel, Mark) very easy to deal with. Smooth transaction. HAPPY!! Excited , we will be back to purchase a vehicle fo Great service, Sales staff ( Miguel, Mark) very easy to deal with. Smooth transaction. HAPPY!! Excited , we will be back to purchase a vehicle for my wife!! More

Wilson's is NOT Worth Your Time. Having recently graduated university and jumping head-on into the workforce, I came to Wilson’s eager to purchase my first car. And ultimately, th Having recently graduated university and jumping head-on into the workforce, I came to Wilson’s eager to purchase my first car. And ultimately, the purchasing process was amazing – I felt like a valued, worthy customer. I ecstatically drove away in my car with a very pleased impression of the dealership. Let’s fast forward two years. I began having a few issues with the wiring in my car. I replaced a few sensors, but was still having issues. When it got repetitive, I decided to reach out to Mark to see if he had any thoughts on why I was having so many problems. I’m going to preface this with my clear, and upfront understanding that “cars cost money.” I’ve driven 3 different cars growing up, so believe me, don’t I know that. But there was something “off”, especially when my extremely knowledgeable and helpful mechanic (who previously worked for Wilson’s) told me that if I wasn’t attached to my car, it’d be best to look for something else. He foresees me having a lot of trouble with it in the future. Why? He believed it was in an accident. My stomach sunk. So, here I am reaching out to Mark. He notifies me that I was in fact disclosed that my car was in an accident. “Really? How?”, I ask. “On your bill of sale.” I take a look. It states on my bill that the car previously had its “hood painted.” Exact words. Never was I explicitly told that my car was in a collision, and never would I have purchased the car if it was. What else do I discover? I was given the wrong car facts history; I purchased a 2013 Volkswagen golf – the car history I was given was for a 2015 Nissan Micra. Mark brushes that off as if it was “a casual, common mistake.” Yes, a mistake that an upstanding, reputable business such as Wilson’s should never make. I go into Wilson’s to chat with Mark about everything, and to hear his thoughts. Let me tell you, I’ve never felt more inferior speaking to someone than I have with him; his condescending regard and lack of sympathy was astounding! What was I looking to hear? An apology, and ownership for this “common mistake.” Don’t talk down to me and remove all empathy because you think I don’t know what I’m talking about. They also took a look at my car, and tried to place the blame on my mechanic for installing a “faulty sensor.” So, I took my car back to my mechanic and after further investigation, he went in to replace my wiring harness. In doing so, he discovered it was shredded in the area where my car was likely hit. Voila! There’s the route-cause of my wiring issues; not a “faulty sensor.” Resolution? I’ve now put $2500 back into my car because of an issue they neglected to tell me about. Is that a lot of money to put into a 4-yearold car? Maybe not, but because it is a direct result of this collision I was never disclosed, that’s where the problem lies. Any help from Wilson’s? Nada. And the tip of the iceberg is… after discussing this situation over the past few weeks with those around me, I’ve heard 3 very similar stories. And that’s just from my group of friends/acquaintances! The moral of this story is save yourself the trouble and your dignity – and buy elsewhere. More