Mark Wilson's Better Used Cars

Good and Bad The initial part of purchasing the car was exciting and people were very helpful. Upon review of the car after driving it for a few days there were so The initial part of purchasing the car was exciting and people were very helpful. Upon review of the car after driving it for a few days there were some issues. The car was advertised having Bluetooth yet the Bluetooth did not work I was scheduled to bring it in but these guys just sent me to the dealership and wasted my time. There was some paint damage that look like it was covered up when I first bought the car and after a couple of rainy days you can see issues. I was told to bring the car in when I could but upon calling and emailing I received no response. I left it at that. Nobody ever followed up. More

High pressure sales, dishonest I had a horrible experience with finance manager. I needed to buy a car urgently as my previous car was written off in an accident and this was commu I had a horrible experience with finance manager. I needed to buy a car urgently as my previous car was written off in an accident and this was communicated to the finance manager. Nonetheless she proceeded to try to sell me every extra warranty/service they offered one after the other. I did the math on all of them on the spot, giving her a fair chance but they all turned out to be massive ripoffs. I definitively told the finance manager that I did not want to purchase any of the extra warranties and that I was just going I be purchasing the car. She reluctantly accepted this fact and we agreed that our talk was over and that she would send the required paperwork to my insurance company right away. We set a time for me to pick up the car the following day. I communicated that this was urgent and that the insurance company was threatening to cut me off if I did not purchase a new car within the next two days. She said she understood. The next afternoon I called my insurance company to find out if the paperwork had been sent over, they said that they had not heard anything from the dealership. I called the finance manager at the dealership immediately and asked her why she hadn’t sent the paperwork. Her reason was that she thought I was still considering the warranty and that she was going to talk to me about it again when I picked up the car. At this point I was frustrated and explained that no means no and that I did not want to purchase ANY warranties and to please finally send the paperwork to my insurer. She finally did and I thought the sleazy sales tactics were over but when I arrived to pick up my car that night I found a terrible surprise. Hidden in my bill a sale was a $300 charge for a vague “new tires and nitrogen” item. I asked the person I was picking up explain the charge and they did not even know what it was. He tabbed the finance manager for me again who explained that it was ANOTHER WARRANTY that she had assumed I would want. She didn’t ask me about it, just tried to hide it in the paperwork hoping that I was stupid enough to sign without reading. I made her remove the charge. At this point I would’ve rather called the sale off but unfortunately time was a constraint and so had no choice but to buy the car. These sleazy sales tactics and blatant disregard for customers’ needs has led me to never purchase a car from Wilsons again. Also their certified pre-owned cars are a load of crap as well. They don’t meet the standards they say the do. The “certifies pre-owned” cars do not meet nearly the criteria that the manufacturer considers certified. These guys are a bunch of liars, sure they have some decent cars seeing as they have around 600 cars but don’t trust anything that comes out of their mouths. Sleazy as it gets folks, I would highly recommend you shop somewhere else for your used car needs. More

Care, Courtesy and Professional From start to finish we experienced the highest standard of courtesy and professionalism from Miguel, Jeff and all the staff. Never any pressure and t From start to finish we experienced the highest standard of courtesy and professionalism from Miguel, Jeff and all the staff. Never any pressure and the vehicle was delivered as promised. Great job everyone! More

Not Your Typical Used Car Dealership I googled the vehicle I was looking for and came up with this "great deal" through this dealership. I had looked around for a while and Mark Wilson's, I googled the vehicle I was looking for and came up with this "great deal" through this dealership. I had looked around for a while and Mark Wilson's, by far, had the best deal on just the make, model, kms, and colour I was looking for. It was worth the two 2+ hour trips (purchase and pick up) to get this vehicle there. I dealt with several staff, because they always made sure someone could accommodate my schedule since I was from out of town, and everyone was extremely friendly - and for me it's all about the customer service and how you're left feeling and these guys did a great job. The reception staff were also friendly, which has not always been my experience elsewhere. My one piece of constructive criticism is just to respond to an e-mail or text, even if it's just to say "thanks, got it", so the customer is sure the message was received, even if it's all good. But every in-person encounter has been professional, fun, friendly - and never pushy. The building also looks professional, like a new car dealership, which also make you feel reassured when you walk in and make a deal! More

Hyundai Tucson Ramsey helped us with our purchase. He was helpful and friendly. Explained the features on the car. He’s went above and beyond on helping us. I’d reco Ramsey helped us with our purchase. He was helpful and friendly. Explained the features on the car. He’s went above and beyond on helping us. I’d recommend him to anyone. I’d definitely go back and purchase another car at Mark Wilson’s. I am one happy customer More

Friendly and efficient service Gus in sales was so very helpful a d made the experience of purchasing a vehicle effortless. David in the business department was able to inform me Gus in sales was so very helpful a d made the experience of purchasing a vehicle effortless. David in the business department was able to inform me of my options for financing. The whole experience at Wilson's was enjoyable a d stress free. More

Customer Service Friendly My husband found Ron and Shari to be very helpful in the purchase of our vehicle. Sales Manager Scott is also customer service oriented. Wilson's d My husband found Ron and Shari to be very helpful in the purchase of our vehicle. Sales Manager Scott is also customer service oriented. Wilson's delivered what was promised. More

Fantastic! We came in for just a look. We were definitely looking to buy but wanted to see many brands in one place. Definitely delivered! Every manufacturer eve We came in for just a look. We were definitely looking to buy but wanted to see many brands in one place. Definitely delivered! Every manufacturer every trim level. Wow! Everything was there. My wife picked her dream car out of all the selection and we were in and out in no time with the suv of her dreams! Ramsey was straight up and honest and the follow up service has been fantastic! We are loving our Tucson! I feel terrible as I can’t recall the name of the nicest lady we dealt with when we picked up the car. So professional and answered all questions with ease. Thanks to everyone who made our car buying experience a joy! More

Great experience my Audi Q7 Ramsey helped me with the purchase of my new vehicle. He was very helpful and took the time to go over all of the vehicle features in detail and helpe Ramsey helped me with the purchase of my new vehicle. He was very helpful and took the time to go over all of the vehicle features in detail and helped with the whole purchasing process. He was very professional and kind. I will definitely be recommending him to friends in need of a new car. More