Mark Wilson's Better Used Cars

No pressure, long wait times The customer service in the sales department of Mark Wilson's is good. We didn't feel any pressure to buy the car. However, we were in twice and both The customer service in the sales department of Mark Wilson's is good. We didn't feel any pressure to buy the car. However, we were in twice and both times had to wait a very long time, for very short meetings. Because of scheduling conflicts, some of the financing was done over the phone and email with Shari Goldsworthy and in person with Kim Culling. Kim was great, she worked a lot with us to get us to feel comfortable with the financing. Shari was rude over the phone and very short over email. We felt like she got offended or defensive when we asked to get all warranty information that she was trying to sell to us over email. We didn't get to meet her in person, but she wasn't very good with customer service over the phone/email. More

Amazing I had the pleasure working with Miguel, and he truly made this entire process comfortable. I had been shopping around for a used car, but couldn't fi I had the pleasure working with Miguel, and he truly made this entire process comfortable. I had been shopping around for a used car, but couldn't find the right car/sales associate. Though what made the experience was Miguel, you can get a used car anywhere. He was very professional, patient, really took the time to understand what I was looking for, a price point and asked for the business. He genuinely cared, connected with me on a personal level, when I returned to get the car he had a small token of appreciation and we had a few issues that he assured would be rectified. I haven't gotten them fixed yet, tough trust Wilson will come to the table and fix them. I wanted to thank Miguel for making the experience comfortable, seamless and genuinely caring about his customers. I would recommend him to anyone. More

Beverlee Boettger I bought a 2014 Escape 4WD and cannot be happier with this car! All thanks goes to Beverlee for her exceptional salesmanship. Thanks again Beverlee! I bought a 2014 Escape 4WD and cannot be happier with this car! All thanks goes to Beverlee for her exceptional salesmanship. Thanks again Beverlee! More

Thanks This is my first time for me visiting the dealership you guys are awesome with nice clean cars and I like to say a lot of people doesn’t know this de This is my first time for me visiting the dealership you guys are awesome with nice clean cars and I like to say a lot of people doesn’t know this dealership I expect to be more ads. More

car shopping made easy We needed to replace our SUV and were fortunate to meet with Rod Sider. We gave him the criteria for the search and he gave us a great list. the list We needed to replace our SUV and were fortunate to meet with Rod Sider. We gave him the criteria for the search and he gave us a great list. the list had 3 that we would have been happy to buy, it was great to get information on SUV's that were arriving in the next week. Found a great Murano and good price was just what we were looking for. Rod even came in on his day off to help finalize the deal. More

Excellent Experience with Wilson's Better Used Cars I have been to Mark Wilson's Better Used Cars in the past. In my previous experience I met with Rick who was very helpful with showing me many differe I have been to Mark Wilson's Better Used Cars in the past. In my previous experience I met with Rick who was very helpful with showing me many different SUV vehicles I might be interested in. After a few months of research I came back to look at an SUV I saw on auto trader and spoke to Ron who assisted me and finalized the purchase of my new Volskawagen Tiguan. Ron was awesome to work with as was Nicole in the finance department. Both were extremely friendly, helpful and knowledgable! After many months of research I can attest that Wilson's prices on their vehicles are more than reasonable for the quality of their vehicles. My used vehicle looks and feels brand new. Wilson's touched up any marks on the vehicle I saw (not many) and had the vehicle ready for pick up when I arrived. Overall a great experience had and I will definitely go back to Wilson's in the future! More

It was a very good experience overall I felt that I got a good value for my trade-in vehicle at Wilsons which is not always the case if you visit other dealers(I went to 2 other dealers be I felt that I got a good value for my trade-in vehicle at Wilsons which is not always the case if you visit other dealers(I went to 2 other dealers before Wilsons). Sales experience was top notch with Sam. I felt that they were honest and transparent through out sales in terms of showing numbers and helping with price. Only reason for my 4 star is due to their 1 hour of never ending talk for trying to sell various insurance on my new car from their finance team member Nicole. I wasnt interested in any of them, I would rather they just pass on the brochure and ask me if i am interested in any of them instead of explaining each one of them one by one which takes about 1 hour of non-stop explaining. Anyhow that was tiresome experience on my end since i went to dealership after work. But apart from that Nicole was great in terms of showing me financing options from their banks. That gave me an idea of whether i should go with my bank or their financing. More

Overall Very Good experience!! My overall experience at the dealership was very good!! The only negative during the experience was a difference discovered between the website specif My overall experience at the dealership was very good!! The only negative during the experience was a difference discovered between the website specifications and the actual vehicle. Once that was cleared up all was good. Ron and Jeff both made my visit comfortable!! More

Pleasant no pressure honest experience. Tried other dealerships but was not satisfied with their truthfulness about their product, This dealership was different. As soon as you get there you Tried other dealerships but was not satisfied with their truthfulness about their product, This dealership was different. As soon as you get there you are amazed at the cleanliness of the place. The employees are professional and pleasant. They are knowledgeable and put you at ease with no pressure. We found the vehicle to be in great shape. They don't sell junk. Overall we were very pleased. More