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Mark Wilson's Better Used Cars
Guelph, ON
1,863 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,863 Reviews of Mark Wilson's Better Used Cars
April 11, 2018
Sheridan Had an amazing dealing with micheal Fonseca really enjoy dealing with Mark Wilsons third purchase from Michael sales and reception are very pleasant t Had an amazing dealing with micheal Fonseca really enjoy dealing with Mark Wilsons third purchase from Michael sales and reception are very pleasant to deal with always a good experience More
by nuttygirl26
Verified CustomerEmployees Worked With
Michael Fonseca, Shari Macquarrie
April 11, 2018
Great Service. Nice Vehicle. Easy Process. We just purchased our second vehicle with Mark Wilson’s. Once again, we got tremendous service (definitely ask for Miguel - he’s a stellar guy to work We just purchased our second vehicle with Mark Wilson’s. Once again, we got tremendous service (definitely ask for Miguel - he’s a stellar guy to work with. Sarah and Lauren were also super nice and very helpful!) The process was all very smooth and straightforward and we are loving our new (to us) vehicle. You really can’t beat the quality of service and vehicles. The option to postpone your payments for up to six months is also a nice option for added flexibility. Mark Wilson’s is definitely not your regular used car dealership - there’s a reason the word “better” is in their slogan. And it’s true - they’re one of the best dealerships we’ve dealt with. We live over an hour away and still make the trip for a hassle-free experience and quality vehicles. More
by amy.c.blundell
Employees Worked With
miguel juan, Sarah Breese, Lauren Ackerman
April 10, 2018
A work in progress I came in and found a car I liked and Beverlee helped me for one day. I specify one day because I could never get a hold of her again. From the moment I came in and found a car I liked and Beverlee helped me for one day. I specify one day because I could never get a hold of her again. From the moment I got the car to now I've had nothing but problems. I've had 3 flat tires one on the summers and two on the new winters I received after I thought the winters were already on. The reason I thought they were on were because the gentleman I got the car keys from when I came to pick it up looked and said yes they were on after I asked if they were on. I also asked this guy about an extra key and a dent I notice and he said he'd pass on the message to Beverlee which I never got a response from. That's disappointing. Also another reason I'm very upset is because the wheels I have, have a bolt on the which need a special tool which is in my car. When I got the people to come to take a wheel off they said it was stripped which he mentioned before he even tried to take the wheel off. Which means I had to call a tow truck and that overall day took me 7 hours to get back to Guelph in which my other side back tire then popped. In addition I had moisture in my one front light which I came into get done which was another 100. I also had a back light go out. A month after receiving the car KIA sent me mail saying there was a recall which I went in for and there was actually 3 recalls. In the end I got a car to be able to get where I need to safer than I would of in my 1999 Toyota tercel. I feel your service has been poor. My only savings grace with you guys has been the one lady in service Kristy and the one gentleman who fixed my remote car starter for me. I ended up having a loan of 18000 for a car that's not reliable. Very frustrated. More
by shannonjewell3
Employees Worked With
Kim Culling, Beverlee Boettger, Sam Belanger, Kristy Hagget
April 10, 2018
Sales personnel need to listen first Listening to the want and needs first would go a long way instead of assuming. Service dept. messed up on tire installation and had to return for re Listening to the want and needs first would go a long way instead of assuming. Service dept. messed up on tire installation and had to return for rebalancing. Car still has vibration. Might be the cheap Chinese tires they installed to move the car and make money. Service Department replaced the tires with good quality tires and what a difference in the ride. Smooth with no vibrations. Thank you Joe. More
by superganu
Employees Worked With
Shari Macquarrie, Beverlee Boettger, Joe Barber
April 10, 2018
Fast and easy The dealership over all was good, it was very fast pace and I seemed like the sales man was in a hurry to get to the next client. Nicole was amazing The dealership over all was good, it was very fast pace and I seemed like the sales man was in a hurry to get to the next client. Nicole was amazing she gets a big 5 starts, she was very friendly! My only really big complaint with this dealership was the $428 finance fee, that is outrageous, if I didn’t like the car as much as I do I would have went else where. More
by devinjuhlke-travis
Employees Worked With
Ron Harris, Nicole Hoover
April 10, 2018
Best ever Got the exact car I wanted with all the options and an affordable bi weekly payment plan to boot! Jon helped me get the best interest rate and term po Got the exact car I wanted with all the options and an affordable bi weekly payment plan to boot! Jon helped me get the best interest rate and term possible! Highly recommended for all credit situations! More
by Jeff
Employees Worked With
Ramsey Ghandour, Jonathan Gardiner
April 10, 2018
Alright Experience It would have been nice if the receptionist was a little more professional in the way of letting me know what was all happening with my car like when It would have been nice if the receptionist was a little more professional in the way of letting me know what was all happening with my car like when it was serviced and ready to be picked up. More
by steven_klassen
Employees Worked With
Service counter, Joe Barber
April 09, 2018
Amazing and patient I started out dealing with Jocelyn who was extremely patient as i went from idea what i wanted to narrowing it down. She was quite fantastic in helpin I started out dealing with Jocelyn who was extremely patient as i went from idea what i wanted to narrowing it down. She was quite fantastic in helping me sort through things. As i neared my decision Jocelyn was moved into a new position and she handed me off to Gus who was equally "no pressure" more helping me than selling me. Thank you. Jeff in finance was great and explained all the details of everything credit app wise. Great experience More
by khebden
Employees Worked With
Jeff Botter, Jocelyn Stephan, Gus Carayannis
April 08, 2018
Great First Buying Experience A co-worker told me to go talk to Ron because I was looking into buying a new car and she purchased one with him a few weeks before. Ron made my first A co-worker told me to go talk to Ron because I was looking into buying a new car and she purchased one with him a few weeks before. Ron made my first buying experience fun and easy !!! I will recommend Wilsons and Ron to my friends and Family. More
by Taylor
Employees Worked With
Ron Harris, Stu Jeffery, Joeseph Fonescea
April 06, 2018
Amazing Every one was great to talk an work with they loved our little dog.love working with Ryan always has a smile .an the girls at reception were all so ni Every one was great to talk an work with they loved our little dog.love working with Ryan always has a smile .an the girls at reception were all so nice to talk to. More
by langbill15
Employees Worked With
Every one was great ., Ryan Mercer
