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Mark Wilson's Better Used Cars

Guelph, ON

4.6
1,876 Reviews

5055 Whitelaw Road

Guelph, ON

N1H 6J4

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1,876 Reviews of Mark Wilson's Better Used Cars

April 12, 2018

Excellent salesman Miguel was very knowledgeable and did not pressure me into a decision and had the things I asked to be fixed on car done. Jocelyn was awesome with hel More

by aidaca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Sider, Jocelyn Stephan, miguel juan, Shari Macquarrie
Apr 12, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear you were able to find a car of your liking! We will pass on your comments to management, Miguel and Jocelyn. Enjoy the 'new' ride and we hope to see you again!

April 12, 2018

Amazing Iam so happy with the work that Sarah has done to put me in the vechile i have always wanted. She is amazing assit to this company... I would recommen More

by Skoobs01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Teles
Apr 13, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for the kind words! We’re so happy your visit at Mark Wilson's Better Used Cars went well and you had an amazing car buying experience. We will pass your lovely message on to management and to Sarah. Have you heard about our referral program? Go to www.shopwilsons.com under the Reviews/ Referrals tab for more information!! We’d love to continue providing great service to awesome customers like you. Thanks again and enjoy the 'new' vehicle.

April 11, 2018

Good experience Initially the purchase of the car went really smoothly, Marko was great to deal with. I felt we were on the same page (none of that old school back an More

by maccokum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marko Velkovski, Jeff Botter
Apr 11, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review! We do apologize for the inconvenience, our team tries their best to accommodate all customers, but it is good to hear that you can look past this and are a happy customer. We are glad to hear that you were able to find a vehicle of your choice. Enjoy the new ride!

April 11, 2018

Sheridan Had an amazing dealing with micheal Fonseca really enjoy dealing with Mark Wilsons third purchase from Michael sales and reception are very pleasant t More

by nuttygirl26
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shari Macquarrie, Michael Fonseca
Apr 11, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review! It is always a pleasure to hear of a returning customer. We are happy to hear you had yet another great car buying experience at Mark Wilson's Better Used Cars. Have you heard about our referral program? Go to www.shopwilsons.com under the Reviews/ Referrals tab for more information!! Thank you.

April 11, 2018

Great Service. Nice Vehicle. Easy Process. We just purchased our second vehicle with Mark Wilson’s. Once again, we got tremendous service (definitely ask for Miguel - he’s a stellar guy to work More

by amy.c.blundell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Breese, Lauren Ackerman, miguel juan
Apr 12, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your kind words, loyalty and review of Mark Wilson's Better Used Cars, Amy! It is always a pleasure to hear when a customer has a positive car buying experience. Have you heard about our referral program? Go to www.shopwilsons.com under the Reviews/ Referrals tab for more information!! We’d love to continue providing great service to awesome customers like you. Thanks again and enjoy the 'new' car!

April 10, 2018

A work in progress I came in and found a car I liked and Beverlee helped me for one day. I specify one day because I could never get a hold of her again. From the moment More

by shannonjewell3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Belanger, Kristy Hagget, Beverlee Boettger, Kim Culling
April 10, 2018

Sales personnel need to listen first Listening to the want and needs first would go a long way instead of assuming. Service dept. messed up on tire installation and had to return for re More

by superganu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Barber, Shari Macquarrie, Beverlee Boettger
May 14, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your comments. Sorry for any inconvenience you experienced. We appreciate the comments so we can continue to improve our process.

April 10, 2018

Fast and easy The dealership over all was good, it was very fast pace and I seemed like the sales man was in a hurry to get to the next client. Nicole was amazing More

by devinjuhlke-travis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Harris, Nicole Hoover
Apr 11, 2018 -

Mark Wilson's Better Used Cars responded

Hello Devin , thank you for reaching out to us, we do apologize if you felt your time with Ron was rushed. We have been experiencing higher than usual customer volumes during the week days recently and we are actively trying to address it so that our valued customers are not being rushed. That particular day was a record breaking Monday for us, and we appreciate your being a part of it, as well as your patience. We are happy to hear that you are enjoying your new ride! Please do not hesitate to reach out to us if there are any other concerns, we are here to help! Sincerely Team Wilson's

April 10, 2018

Best ever Got the exact car I wanted with all the options and an affordable bi weekly payment plan to boot! Jon helped me get the best interest rate and term po More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Gardiner, Ramsey Ghandour
Apr 11, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars. We will pass your message on to Jon, and we hope you enjoy the new ride!

April 10, 2018

Alright Experience It would have been nice if the receptionist was a little more professional in the way of letting me know what was all happening with my car like when More

by steven_klassen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service counter, Joe Barber
Apr 18, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your comments. Sorry for any inconvenience you experienced. We appreciate the comments so we can continue to improve our process.

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