Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mark Wilson's Better Used Cars
Guelph, ON
1,876 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
1,876 Reviews of Mark Wilson's Better Used Cars
April 12, 2018
Excellent salesman Miguel was very knowledgeable and did not pressure me into a decision and had the things I asked to be fixed on car done. Jocelyn was awesome with hel Miguel was very knowledgeable and did not pressure me into a decision and had the things I asked to be fixed on car done. Jocelyn was awesome with helping with financing and I think she should be the final financer as well. More
by aidaca
Verified CustomerEmployees Worked With
Rod Sider, Jocelyn Stephan, miguel juan, Shari Macquarrie
April 12, 2018
Amazing Iam so happy with the work that Sarah has done to put me in the vechile i have always wanted. She is amazing assit to this company... I would recommen Iam so happy with the work that Sarah has done to put me in the vechile i have always wanted. She is amazing assit to this company... I would recommend Sarah and this company to all of my friends and family.. I can not get over all the hard work Sarah has done for me to get me into my vechile. Sarah works like crazy to get you the vechile you want.. Sarah you are an amazing person and iam so glad i had the pleasure of meeting you. You have made the impossible possible.. I just want to thank you so much for all of your hard work. I will never forget the experience i had. More
by Skoobs01
Employees Worked With
Sarah Teles
April 11, 2018
Good experience Initially the purchase of the car went really smoothly, Marko was great to deal with. I felt we were on the same page (none of that old school back an Initially the purchase of the car went really smoothly, Marko was great to deal with. I felt we were on the same page (none of that old school back and forth have to talk to my boss stuff) Delivery day came and there was a bit of a hiccup, but after a brief conversation and delaying delivery by two days, I am very happy. More
by maccokum
Employees Worked With
Marko Velkovski, Jeff Botter
April 11, 2018
Sheridan Had an amazing dealing with micheal Fonseca really enjoy dealing with Mark Wilsons third purchase from Michael sales and reception are very pleasant t Had an amazing dealing with micheal Fonseca really enjoy dealing with Mark Wilsons third purchase from Michael sales and reception are very pleasant to deal with always a good experience More
by nuttygirl26
Employees Worked With
Michael Fonseca, Shari Macquarrie
April 11, 2018
Great Service. Nice Vehicle. Easy Process. We just purchased our second vehicle with Mark Wilson’s. Once again, we got tremendous service (definitely ask for Miguel - he’s a stellar guy to work We just purchased our second vehicle with Mark Wilson’s. Once again, we got tremendous service (definitely ask for Miguel - he’s a stellar guy to work with. Sarah and Lauren were also super nice and very helpful!) The process was all very smooth and straightforward and we are loving our new (to us) vehicle. You really can’t beat the quality of service and vehicles. The option to postpone your payments for up to six months is also a nice option for added flexibility. Mark Wilson’s is definitely not your regular used car dealership - there’s a reason the word “better” is in their slogan. And it’s true - they’re one of the best dealerships we’ve dealt with. We live over an hour away and still make the trip for a hassle-free experience and quality vehicles. More
by amy.c.blundell
Employees Worked With
Lauren Ackerman, Sarah Breese, miguel juan
April 10, 2018
A work in progress I came in and found a car I liked and Beverlee helped me for one day. I specify one day because I could never get a hold of her again. From the moment I came in and found a car I liked and Beverlee helped me for one day. I specify one day because I could never get a hold of her again. From the moment I got the car to now I've had nothing but problems. I've had 3 flat tires one on the summers and two on the new winters I received after I thought the winters were already on. The reason I thought they were on were because the gentleman I got the car keys from when I came to pick it up looked and said yes they were on after I asked if they were on. I also asked this guy about an extra key and a dent I notice and he said he'd pass on the message to Beverlee which I never got a response from. That's disappointing. Also another reason I'm very upset is because the wheels I have, have a bolt on the which need a special tool which is in my car. When I got the people to come to take a wheel off they said it was stripped which he mentioned before he even tried to take the wheel off. Which means I had to call a tow truck and that overall day took me 7 hours to get back to Guelph in which my other side back tire then popped. In addition I had moisture in my one front light which I came into get done which was another 100. I also had a back light go out. A month after receiving the car KIA sent me mail saying there was a recall which I went in for and there was actually 3 recalls. In the end I got a car to be able to get where I need to safer than I would of in my 1999 Toyota tercel. I feel your service has been poor. My only savings grace with you guys has been the one lady in service Kristy and the one gentleman who fixed my remote car starter for me. I ended up having a loan of 18000 for a car that's not reliable. Very frustrated. More
by shannonjewell3
Employees Worked With
Sam Belanger, Kristy Hagget, Beverlee Boettger, Kim Culling
April 10, 2018
Sales personnel need to listen first Listening to the want and needs first would go a long way instead of assuming. Service dept. messed up on tire installation and had to return for re Listening to the want and needs first would go a long way instead of assuming. Service dept. messed up on tire installation and had to return for rebalancing. Car still has vibration. Might be the cheap Chinese tires they installed to move the car and make money. Service Department replaced the tires with good quality tires and what a difference in the ride. Smooth with no vibrations. Thank you Joe. More
by superganu
Employees Worked With
Joe Barber, Beverlee Boettger, Shari Macquarrie
April 10, 2018
Fast and easy The dealership over all was good, it was very fast pace and I seemed like the sales man was in a hurry to get to the next client. Nicole was amazing The dealership over all was good, it was very fast pace and I seemed like the sales man was in a hurry to get to the next client. Nicole was amazing she gets a big 5 starts, she was very friendly! My only really big complaint with this dealership was the $428 finance fee, that is outrageous, if I didn’t like the car as much as I do I would have went else where. More
by devinjuhlke-travis
Employees Worked With
Ron Harris, Nicole Hoover
April 10, 2018
Best ever Got the exact car I wanted with all the options and an affordable bi weekly payment plan to boot! Jon helped me get the best interest rate and term po Got the exact car I wanted with all the options and an affordable bi weekly payment plan to boot! Jon helped me get the best interest rate and term possible! Highly recommended for all credit situations! More
by Jeff
Employees Worked With
Jonathan Gardiner, Ramsey Ghandour
April 10, 2018
Alright Experience It would have been nice if the receptionist was a little more professional in the way of letting me know what was all happening with my car like when It would have been nice if the receptionist was a little more professional in the way of letting me know what was all happening with my car like when it was serviced and ready to be picked up. More
by steven_klassen
Employees Worked With
Service counter, Joe Barber
