Mark Wilson's Better Used Cars

Great Used Car Dealership!!! My experience with buying my 2018 Hyundai Santa Fe was nothing but a positive experience. The sales staff and finance staff were friendly and efficien My experience with buying my 2018 Hyundai Santa Fe was nothing but a positive experience. The sales staff and finance staff were friendly and efficient and accommodated some special requests that I had, without question. Buying a vehicle can often be a stressful experience but not at Mark Wilson's. It is evident the staff enjoy working there and make the experience a very positive one. I highly recommend Mark Wilson's. Thanks to all. More

Disney World of used car dealers! Ever been to Disney World? It's awesome! Not perfect, but everybody goes out of their way to make the experience as good as possible. I was buying a c Ever been to Disney World? It's awesome! Not perfect, but everybody goes out of their way to make the experience as good as possible. I was buying a car remotely (from Ottawa). My case was special and came with its own set of challenges. There were a few issues at delivery and these were well handled by Neil Plante. I would use Wilson's again! More

Friendly, attentive service We began our contact with Wilson's through online correspondence with Mike Geofreda about purchasing a previously owned vehicle. He determined our int We began our contact with Wilson's through online correspondence with Mike Geofreda about purchasing a previously owned vehicle. He determined our interests, provided a choice of vehicles, and scheduled our test-drive visit. We were pleased with the vehicle we chose and he organized the purchase details with his colleagues. Mike also followed through on a service call to repair a minor dent that wasn't noted in our original vehicle inspection. Mark Wilson's is an established, well-organized auto dealership. We had a positive experience with its sales and service departments and recommend both Mike Geofreda and Mark Wilson's without hesitation. More

The review makes me give one star. Began my search for a vehicle which led me to Mark Wilson’s car dealership in Guelph. My wife and I found a VW Tiguan that we wanted to purchase so w Began my search for a vehicle which led me to Mark Wilson’s car dealership in Guelph. My wife and I found a VW Tiguan that we wanted to purchase so we sat down with Sam the salesman. Now I’ll add that Wilson’s is not your typical car dealership. It’s a full on assembly line you have to work through. You sit down with a salesperson who has no authority it’s really the managers in the glass room the salesperson you meet is just a front. After dealing with them they lead you to the finance department to sign papers where They do their best to nail you with every extra add on you could imagine. After politely saying no a few times it didn’t seem to click with the wilsons finance employee so we basically had to say enough. We set up a pickup date (3 weeks later and left) 3 weeks later we arrived to pick up our vehicle at the agreed time and date. We signed the papers and were told to just wait in the lobby and our vehicle would be brought around front. Now this is where it all went downhill. I happened to notice three employees frantically talking as if there was a problem. I guessed correct and a few moments later an employee came and informed us that they had messed up the pickup day and that we would have to wait an hour for our vehicle to be ready. Now this is where I add we aren’t from the area and had no way of rescheduling so we were forced to wait. We waited almost 2 hours when finally I saw the Tiguan roll around to the front. Sam then greeted us to show us the features. After we realized there weren’t really any to discuss (already own another VW) we were ready to leave with our new car! What a wait! Oh but wait a minute! We had to continue to wait! Sam instructed us “your almost ready to go we just need to put the plates on” SERIOUSLY. So my wife and I waited when a dishevelled employee wandered over and what I later figured out was he was putting our plates on. So it’s been a good ten minutes and my wife and I are in our new vehicle complaining about what’s been happening in the last few hours and I realize “did they ever put the plates on like that’s taking so long?” I got out and sure enough they were on! The Wilson employee didn’t think to even mention he was finished LOL. What a joke. Pissed off I proceeded to get back into the car where Sam the salesperson ran out the door trying to say enjoy the new vehicle. What a pathetic excuse of sales and customer service. Now the story continues... once we arrive back to where we were staying in the area I put the seats down to pack and their were suds and water soaked in the seams of the seats. Yup that’s right folks! They detailed the car in an hour and decided that was good enough! Had to be because we didn’t sign up for all the extras right?! Now for the climax of the story! They forgot a piece of the interior. The trunk piece that covers the contents from view. It wasn’t there. So I got to call the wonderful customer service of Sam and pissed off I asked for the part to be shipped to my home address as I was not driving hours to pick up a piece they forgot while detailing our new car the day we picked it up. He apologized and looked into it. Two weeks later I hadn’t heard back so I called a manager telling her this exact story as well as the fact part of my car was still missing. Again another apology and I was informed she would look into it. Two weeks after that it arrived at purolator. It was packaged in a piece of paper. The purolator employee actually told me that whoever sent me this I should complain about how it wa packaged and shipped. I then told her a quick version of this story and the fact I wanted nothing more to do with Mark Wilson’s. Conclusion: if you want horrible service, bombarded with extra useless crap, detailing the same day you pick up your car but then have to clean it yourself then this is the place for you. Wilson’s congratulates you when you buy a vehicle from them and welcome you to their family. The congratulations is in order just to get through their process with no issues and if they treat customers like that I can’t believe how they treat family members... Disappointing scenario and to top it off a friend is now dealing with similar issues! So can’t wait for that saga of a review! More

Highly recomended The car salesman was very helpful, professional and accommodating. I did not feel pressured to buy. Financing manager worked with me to find me the be The car salesman was very helpful, professional and accommodating. I did not feel pressured to buy. Financing manager worked with me to find me the best financing option. My car was in impeccable condition.. I will definitely go back to buy my next car with them. More

Excellent Customer Service and experience We are new to Canada and was looking for a fairly new car because winter was coming and we have a toddler. My first interaction was with Mike. He was We are new to Canada and was looking for a fairly new car because winter was coming and we have a toddler. My first interaction was with Mike. He was very courteous and answered all my queries. He then set up an appointment with Shay who took our employment and financial details to apply for financing. She was very helpful from start to finish. I was then introduced to Jon who helped us search for financing. He was exceptional from start to finish. I commuted from North York to Guelph for first car inspection and he picked me up from the GO station which I found was above and beyond. We explained the financing details and fine prints which I appreciate. On our final car pickup day, Karlee picked my wife, daughter and I from the Go station, she helped us with installing the car seat which I finally figured out and a long hassle. Jon helped us get a complimentary half tank of petrol as we were traveling far. All in all, I would recommend Mark Wilson's dealership to everyone and I would most importantly want to thank Jon Gardiner for all the help with going above and beyond to help us secure our first car in Canada. More

Very helpful and willing to answer all quesiton When I called and left message Joe called me back withing the hour. Very accommodating and got me in ASAP. Everyone was very helpful and knowledgeab When I called and left message Joe called me back withing the hour. Very accommodating and got me in ASAP. Everyone was very helpful and knowledgeable. I will be booing in for my oil changes More

Service update and sales thank you I am so pleased with the my sales person and sales department for handling some issues that had come up on my trip out of country. They are so much ap I am so pleased with the my sales person and sales department for handling some issues that had come up on my trip out of country. They are so much appreciated. Service department was fine. More

Questionable service My experience with Wilson's sales department was great. However, I would not recommend taking your car there for service. After only one visit, the d My experience with Wilson's sales department was great. However, I would not recommend taking your car there for service. After only one visit, the diagnosis was wrong or at least not inclusive of everything that needed to be repaired. The car was returned to me making the same exact noise it made when it went in. I ended up at my regular mechanic who is unfortunately works out of town. In just 2 hours he figured out what the problem was and made the appropriate repair. I did not appreciate having the car returned in the exact same state and incurring the additional expenses the and time lost without a vehicle. I have not taken my car to just any mechanic in 10 over years. I thought after getting the warranty I would give Wilson's Service a chance. The issue was not covered by warranty as I had hoped. After speaking to my mechanic, I learned that these warranties they convince us to buy usually never cover the main things that can go wrong with your car. They are simply a money maker for the dealer. All dealers by warranties at cost and turn around and charge the customer much more just to make you feel better should "something" happen. Unless your engine or transmission goes, you will pay out of pocket for everything else. As they say: "live and learn!" Overall, Wilson has great selection, good car prices, good financing options and good sales staff. I personally will never take my car in for service again. Also if I could do it again I would save my pennies and not get the warranty. (that goes for any used dealer not just Wilson's) More