Mark Wilson's Better Used Cars

Worst experience second time around I was looking to trade my vehicle in to get the lowest interest rate. I was wanting a truck but was possible okay maybe a SUV.. nope still not possibl I was looking to trade my vehicle in to get the lowest interest rate. I was wanting a truck but was possible okay maybe a SUV.. nope still not possible but the employee that was working with me said that the other girl that was helping me find a vehicle said she found two one hatchback and the other a big vehicle. I said no right away to both. Then when my hubby came home talked it over with him we decided to go for the hatchback as it would be better for me in the long run as I only have my G2 and the vehicle I had was a big car. Called the girl back and told her ok I will do the hatchback then she decided to tell me that I need a down payment of $3,655 oh I said I don’t know if I can come up with. So I worked it out and say ok. Down Payment was made $3000 that’s all I needed she said. Sign the paperwork Then they wanted more information and then I more for two weeks straight was on the phone with them every day. Headache after headache and stressed out was I. Then I started to get excited finally 4 days left then I can pick up the car. Then on that day I get a text messages saying to come down to marks Wilson’s that they had get news okay. So I come in to find out they got me down from 27% to 9.9 that amazing I said but she said to me that I can’t have that car. .. what! I said I put the down payment on it and signed papers. She says well there was a computer glitch the bank said and I can’t have that car. That there is no value on it for the banks but we have a different vehicle for you a 2018 Kia Forte. I was like seriously. We want you to test drive it and see if you like it at this point I was pissed off at this point I didn’t know what to do it took me an hour to decide in the rain. The car was the same size as the one I freakin had. I asked if there was anything else she said no that she could have my deposit cheque for me tomorrow if I didn’t want the vehicle. So basically I have no choice either keep my 2014 Nissan sonata and pay 27% interest-rate or 2018 Kia Forte and pay 9.9% interest -rate. The next day I found on there 2018 Kia Rio hatchback same price same kilometres Except it was a hatchback so I asked her she said nope no value on it. So you tell me out of all the cars on that lot I can only have 1 seriously!! This is crazy. Well I chooses the lowest interest rate and now I have a car I don’t like what so ever. I’d rather walk. My hubby is using it. So no I won’t come back to Mark Wilson’s and no I will not recommend you guys. It’s supposed to be Exiting experience but it wasn’t it’s been 5 days since I’ve had the car and I still hate it and won’t use it. Saturday was the first time I seen the car in daylight and it’s ugly. More

Great Experience Very easy and highly transparent store to deal with. One of the best car buying experiences I have had, I would recommend my family and friends to vis Very easy and highly transparent store to deal with. One of the best car buying experiences I have had, I would recommend my family and friends to visit this dealer. More

Awsome! The service center is very quick and knowledgable when it comes to any work needed for your vehicle! Would take my vehicle back there for more work! The service center is very quick and knowledgable when it comes to any work needed for your vehicle! Would take my vehicle back there for more work! More

Regular customer I’ve been to wilsons to purchase vehicles on two separate occasions and both times were very smooth. Although I personally would have liked more incen I’ve been to wilsons to purchase vehicles on two separate occasions and both times were very smooth. Although I personally would have liked more incentives due to the nature of my purchases and history but overall they are honest, hardworking people. More

0 after sale service Overall happy with our vehicle, however their after sale service is horrible. And their referral program is a joke. oh, and we have three decent sized Overall happy with our vehicle, however their after sale service is horrible. And their referral program is a joke. oh, and we have three decent sized chips in our windshield so make sure you give it a really good look over before purchasing. More

Rollercoaster ride..... I have mixed feelings about my experience. Rod was amazing and provided wonderful customer services however there were some issues once financing bec I have mixed feelings about my experience. Rod was amazing and provided wonderful customer services however there were some issues once financing became involved. I feel an EGO got in the way and the ball was dropped in the delivery of the vehicle. There seemed to be quiet a few issues with processes, communication and organization with in the company. In the end, things have worked out. I am on the fence on a recommendation, if I did it would come with an explanation of my experience. More

Fixed my truck These guys do an amazing job. Fast, reliable and quality work. Every time I come in... I am satisfied when I leave. When a call the service centre, These guys do an amazing job. Fast, reliable and quality work. Every time I come in... I am satisfied when I leave. When a call the service centre, they always call me back promptly with an answer. More

Snow Tire change The Service guy Dave was very rude and unwelcoming. After they changed the tires to snow tires, the tire lights came on after a few miles of driving t The Service guy Dave was very rude and unwelcoming. After they changed the tires to snow tires, the tire lights came on after a few miles of driving the car. I abhor going back to complain about it. I would prefer to take my car to somewhere else rather than having to deal with a bully called Dave. Very unprofessional guy. More

Excellent Friendly Service Excellent sales and customer service, everyone was friendly understanding. Had my vehicle in the shop at appointment time and was back on the road qu Excellent sales and customer service, everyone was friendly understanding. Had my vehicle in the shop at appointment time and was back on the road quickly. More

Incompetence When I bought my car to the service department they had no idea that the vehicle was booked. I was then asked who booked the appointment (how should I When I bought my car to the service department they had no idea that the vehicle was booked. I was then asked who booked the appointment (how should I know), I was then made to feel that this mix up was my fault, to which I clearly explained the situation. After about ten minutes the work order was found and my vehicle was repaired. Never again would I come here for service. More