Mark Wilson's Better Used Cars

Great Experience Rod was everything you could hope for when buying a car. The whole experience with the dealership was was smooth, friendly and endlessly helpful. Rod was everything you could hope for when buying a car. The whole experience with the dealership was was smooth, friendly and endlessly helpful. I said everything I had to say but this website wants more words so here they are. More

Great! Has been a great experience from sitting in the lobby to finalizing our vehicle. All staff seems super happy and Joe was fantastic and very helpful! Has been a great experience from sitting in the lobby to finalizing our vehicle. All staff seems super happy and Joe was fantastic and very helpful! More

Great Sales Person I purchased a Kia Soul, from Mark Wilson's in January. I dealt with Michael Fonseca. He was great, I had called for a pre-approval and as soon as I wa I purchased a Kia Soul, from Mark Wilson's in January. I dealt with Michael Fonseca. He was great, I had called for a pre-approval and as soon as I was approved got an email from Michael asking me info on what car I was interested in purchasing. I emailed him back and told him I wasn't really sure but might be interested in the Soul because I didn't want to spend a whole lot of money on a car and wanted low payments. Went in to see him and checked out the soul, he advised me I could purchase a car worth more but I explained I didn't want high monthly payments, he didn't try to push me to buy anything I wasn't comfortable with. Answered all my questions, and even after I got the car I had emailed him with some questions and he responded with the answers right away. I would recommend Michael Fonseca to anyone who would like to purchase a car at this dealership. More

Before sale ok after they will rip you off First finance person charged me $80 second $500, after couple months started having problems with breaks, the brakes we're suppose to be new, rotors m First finance person charged me $80 second $500, after couple months started having problems with breaks, the brakes we're suppose to be new, rotors machined not new, needed to replace caliper, charged me $50 for inspection even I told them what was the problem, crazy glued my bumper to the fender'!!!!!! There is more but no space and I paid $ 16,000 for the car More

Quick and easy Worked very hard to find a car and ensure that I was satisfied with my purchase. Been 2 months and so far no issues, very pleased with my purchase and Worked very hard to find a car and ensure that I was satisfied with my purchase. Been 2 months and so far no issues, very pleased with my purchase and the level of professionalism displayed throughout the process. More

Great Used Car Dealership!!! My experience with buying my 2018 Hyundai Santa Fe was nothing but a positive experience. The sales staff and finance staff were friendly and efficien My experience with buying my 2018 Hyundai Santa Fe was nothing but a positive experience. The sales staff and finance staff were friendly and efficient and accommodated some special requests that I had, without question. Buying a vehicle can often be a stressful experience but not at Mark Wilson's. It is evident the staff enjoy working there and make the experience a very positive one. I highly recommend Mark Wilson's. Thanks to all. More

Disney World of used car dealers! Ever been to Disney World? It's awesome! Not perfect, but everybody goes out of their way to make the experience as good as possible. I was buying a c Ever been to Disney World? It's awesome! Not perfect, but everybody goes out of their way to make the experience as good as possible. I was buying a car remotely (from Ottawa). My case was special and came with its own set of challenges. There were a few issues at delivery and these were well handled by Neil Plante. I would use Wilson's again! More

Friendly, attentive service We began our contact with Wilson's through online correspondence with Mike Geofreda about purchasing a previously owned vehicle. He determined our int We began our contact with Wilson's through online correspondence with Mike Geofreda about purchasing a previously owned vehicle. He determined our interests, provided a choice of vehicles, and scheduled our test-drive visit. We were pleased with the vehicle we chose and he organized the purchase details with his colleagues. Mike also followed through on a service call to repair a minor dent that wasn't noted in our original vehicle inspection. Mark Wilson's is an established, well-organized auto dealership. We had a positive experience with its sales and service departments and recommend both Mike Geofreda and Mark Wilson's without hesitation. More

The review makes me give one star. Began my search for a vehicle which led me to Mark Wilson’s car dealership in Guelph. My wife and I found a VW Tiguan that we wanted to purchase so w Began my search for a vehicle which led me to Mark Wilson’s car dealership in Guelph. My wife and I found a VW Tiguan that we wanted to purchase so we sat down with Sam the salesman. Now I’ll add that Wilson’s is not your typical car dealership. It’s a full on assembly line you have to work through. You sit down with a salesperson who has no authority it’s really the managers in the glass room the salesperson you meet is just a front. After dealing with them they lead you to the finance department to sign papers where They do their best to nail you with every extra add on you could imagine. After politely saying no a few times it didn’t seem to click with the wilsons finance employee so we basically had to say enough. We set up a pickup date (3 weeks later and left) 3 weeks later we arrived to pick up our vehicle at the agreed time and date. We signed the papers and were told to just wait in the lobby and our vehicle would be brought around front. Now this is where it all went downhill. I happened to notice three employees frantically talking as if there was a problem. I guessed correct and a few moments later an employee came and informed us that they had messed up the pickup day and that we would have to wait an hour for our vehicle to be ready. Now this is where I add we aren’t from the area and had no way of rescheduling so we were forced to wait. We waited almost 2 hours when finally I saw the Tiguan roll around to the front. Sam then greeted us to show us the features. After we realized there weren’t really any to discuss (already own another VW) we were ready to leave with our new car! What a wait! Oh but wait a minute! We had to continue to wait! Sam instructed us “your almost ready to go we just need to put the plates on” SERIOUSLY. So my wife and I waited when a dishevelled employee wandered over and what I later figured out was he was putting our plates on. So it’s been a good ten minutes and my wife and I are in our new vehicle complaining about what’s been happening in the last few hours and I realize “did they ever put the plates on like that’s taking so long?” I got out and sure enough they were on! The Wilson employee didn’t think to even mention he was finished LOL. What a joke. Pissed off I proceeded to get back into the car where Sam the salesperson ran out the door trying to say enjoy the new vehicle. What a pathetic excuse of sales and customer service. Now the story continues... once we arrive back to where we were staying in the area I put the seats down to pack and their were suds and water soaked in the seams of the seats. Yup that’s right folks! They detailed the car in an hour and decided that was good enough! Had to be because we didn’t sign up for all the extras right?! Now for the climax of the story! They forgot a piece of the interior. The trunk piece that covers the contents from view. It wasn’t there. So I got to call the wonderful customer service of Sam and pissed off I asked for the part to be shipped to my home address as I was not driving hours to pick up a piece they forgot while detailing our new car the day we picked it up. He apologized and looked into it. Two weeks later I hadn’t heard back so I called a manager telling her this exact story as well as the fact part of my car was still missing. Again another apology and I was informed she would look into it. Two weeks after that it arrived at purolator. It was packaged in a piece of paper. The purolator employee actually told me that whoever sent me this I should complain about how it wa packaged and shipped. I then told her a quick version of this story and the fact I wanted nothing more to do with Mark Wilson’s. Conclusion: if you want horrible service, bombarded with extra useless crap, detailing the same day you pick up your car but then have to clean it yourself then this is the place for you. Wilson’s congratulates you when you buy a vehicle from them and welcome you to their family. The congratulations is in order just to get through their process with no issues and if they treat customers like that I can’t believe how they treat family members... Disappointing scenario and to top it off a friend is now dealing with similar issues! So can’t wait for that saga of a review! More