
Mark Wilson's Better Used Cars
Guelph, ON
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1,864 Reviews of Mark Wilson's Better Used Cars
Very Difficult and Impersonal Went to this shop in February to buy a car. The cars in the lot had no year or pricing information on them, and didnt seem to be organized in the lot Went to this shop in February to buy a car. The cars in the lot had no year or pricing information on them, and didnt seem to be organized in the lot by make or style... just randomly parked. After pointlessly wandering for half an hour we went inside to ask for help. We were handed an excel database of 8 or 9 pages listing all the vehicles in the lot. We were told to scan through the pages, and if we found a car we were interested in they would find a sales person to help us. We finally located a vehicle we wanted to test drive so Carl was assigned to us. He went to get the car but when we got in it he told us that he was the only one allowed to drive it and that the prices were non-negotiable. At that point we got back out of his car and left the lot. Very bad service period very bad process. Not user-friendly at all. The staff were all friendly, but the process sucked. More
Good energy, good vehicle inspections I really liked the energy in this dealership, lots of hustle and bustle and a friendly staff. The first vehicle we discussed did not pass their inspec I really liked the energy in this dealership, lots of hustle and bustle and a friendly staff. The first vehicle we discussed did not pass their inspection so I was pleased about that and bought another vehicle there knowing their standards are high. Ramsey was friendly and seemed genuinely happy to see me find a van that I am really really happy with. They give 3 free oil changes, but only a quarter tank of gas which I found odd. I'd prefer a full tank of gas and 2 oil changes so I could hit the road right away without stopping and tanking up. Other than that, it was great, so I give it 5 stars. More
Ron Harris did it again Thanks to Ron, we were able to get another car (5th in total). Being a salesman myself I had again great experience in dealing with Ron. It's always Thanks to Ron, we were able to get another car (5th in total). Being a salesman myself I had again great experience in dealing with Ron. It's always a great pleasure meeting and doing business with a man I could call a friend. Mr. Stu Jeffery has offered nitrogen filled tires (at no cost) and I can not find anything stating that I got it. More
AMAZING EXPERIENCE!! Wilson's has by far exceeded my expectations! Bev knew exactly what I wanted and I now have an amazing car that I absolutely love! Friendly, knowledge Wilson's has by far exceeded my expectations! Bev knew exactly what I wanted and I now have an amazing car that I absolutely love! Friendly, knowledgeable staff and an overall welcoming atmosphere. I suggest Mark Wilson's to every one I come across who is looking for a used car! I will return every time! More
Like Family My overall experience was great. Beverlee Boettger was amazing and she made me feel comfortable and part of the family at Wilsons. I didn't feel overw My overall experience was great. Beverlee Boettger was amazing and she made me feel comfortable and part of the family at Wilsons. I didn't feel overwhelmed with being pushed to buy something more expensive. She understood what I wanted, what i was looking for and the price i was comfortable with. The paperwork process was quick and friendly with Liz MacDonald. Both of these ladies made me feel like we had known eachother for a long time prior to coming in. I picked up my vechicle a couple of days later because i got my windows tinted as well. The tint job looks amazing and the car was super clean in and out. Even though it was a super busy day Beverlee greeted me right as i walked through the door and had everything ready to go. I am now a proud owner of a 2016 hyundai Elantra. I will totally recommend this dealership. Thanks Mark Wilsons :) More
BEST SERVICE!!!! Bought my first car there. This place was very comforting and welcoming. It was my pleasure to be helped by Karl. He is very knowledgeable and helpful Bought my first car there. This place was very comforting and welcoming. It was my pleasure to be helped by Karl. He is very knowledgeable and helpful. will go out of his way to make sure you are taking care of. The rest of the staff was wonderful as well (Shari and Debby). I know where I will be sending friends and family for great cars and great deal. They really are the BETTER used car dealer :) David U More
Excellent customer service Very helpful staff to get you your dream car within your budget. They have variety in their inventory. You choose, you get it. They make it happen wit Very helpful staff to get you your dream car within your budget. They have variety in their inventory. You choose, you get it. They make it happen without recking your budget. Definately will go back if have to buy another one. More
Great Experience! This is our 5th vehicle we have purchased from Mark Wilson's. There's a reason we keep going back. We always deal with Ron Harris - we absolutely lov This is our 5th vehicle we have purchased from Mark Wilson's. There's a reason we keep going back. We always deal with Ron Harris - we absolutely love him. Great service, great price and great experience! We just purchased a 2016 Kia Sorrento, we thought we could only afford a 2013/2014 model. Ron was patient with us and showed us our options and we came away with an almost brand new vehicle - that didn't bust our budget. This was our first time working with Stu in Financing - he was great. Very helpful and knowledgeable. If you are looking for a vehicle I 100% recommend going to Mark Wilson's - ask for Ron, he'll take care of you! More
patience pays We popped in at Wilsons, on a Wednesday, 15 minutes before close, to look for a Mazda 3. They had quite a few, and our calm, affable salesperson, Rod We popped in at Wilsons, on a Wednesday, 15 minutes before close, to look for a Mazda 3. They had quite a few, and our calm, affable salesperson, Rod Sider, had what looked like an easy sale. We were doing the paperwork, with the help of the easy-going and engaging Liz Macdonald , when we had a complete change of plans and decided to comeback at the weekend and test drive a few more cars. On Saturday, we took home a semi-snazzy Ford Focus, but realized that it was not what we really wanted and called Rod to inform him as such. Didn't miss a beat. We were back that Wednesday, switched the paperwork, again with the help of the slightly amused, but non-plussed Liz (with a little teeny bit of assistance from Debby), hopped in the Mazda 3 we originally test drove and headed home. The car is fine and we are content More
Easiest Car Purchase - Ever! The minute you walk in your welcomed and we were not kept waiting long at all, even though it was a very busy evening. We had been looking for 2 weeks The minute you walk in your welcomed and we were not kept waiting long at all, even though it was a very busy evening. We had been looking for 2 weeks online and had narrowed our search to a few vehicles, but at different dealerships. Mark Wilson's was the first we stopped to check out as it was the one furthest from us. Needless to say we found the vehicle we were interested in and Jason was upfront about everything and made it so easy for us. We purchased the vehicle we were looking for that evening. The staff they have at Mark Wilson's is knowledgeable and most important their focus is on you and how they can get you what you are looking for the easiest and fastest way possible. Thanks to all the staff at Mark Wilson's who made this the easiest car purchase - EVER! M More