Mark Wilson's Better Used Cars

Another amazing experience This was our fourth vehicle purchased from Mark Wilsons and once again the process was amazing. If you are looking for a typical shady sales rep, don This was our fourth vehicle purchased from Mark Wilsons and once again the process was amazing. If you are looking for a typical shady sales rep, don't go to Mark Wilsons as you won't find him there. All the sales reps are friendly, extremely helpful with a NO PRESSURE attitude. Financing was extremely quick and easy. This dealership has come a long way since the small lot besides McDonalds. See you again in a couple of years when we are ready to buy our next vehicle. More

Very Professional with a couple of changes My wife was so happy with her Mazda she got at Wilson's that she suggested I get my new (to me ) car from them instead of where I used to shop. The fo My wife was so happy with her Mazda she got at Wilson's that she suggested I get my new (to me ) car from them instead of where I used to shop. The former place I bought 4 cars from so I was hesitant to change. We went looking for an upscale car and saw a few we liked. She brought me to her sales person Mike and he set us up with a 2015 Infiniti Q50 for a test drive. WOW! Deciding to sleep on the information we went back for a second test drive and Mike was busy but he got us into the car and again we liked the performance. My first change would be to stick with the customer you have an appointment with rather than forcing them to wait cause someone else is less patient. We bought the car as we got a decent deal on our trade in. Second change when you offer someone $50 for a referral do not nickel and dime them. Give them the $50. For some reason never explained to us we did not get the $50 despite my wife referring me to the dealership. Sheri up sold us a couple of items ( extended warranty and rust proofing ) which made sense when explained. She got us excellent financing terms but we were not advised that the rust proofing module could affect the extended warranty which was mentioned when we had to return the car to get the car alarm to stop going off every half hour. Neighbors loved us! Robin in service was terrific as was their service manager Joe who looked at the car promptly and told us to go to Infiniti. Robin got us into a rental immediately, and we got the car back in 3 days from Infniti Canada. Love the car and would definitely recommend the dealership but we had a few hiccups and these caused a rating of 4 not 5. Thanks Mike, Sherri and Debby for making the Wilson experience a good one. More

Jason builds great customer relationships. It is with sincere appreciation that I may compliment Jason. Jason demonstrated a professional customer environment. Jason made the search for a n It is with sincere appreciation that I may compliment Jason. Jason demonstrated a professional customer environment. Jason made the search for a new vehicle easy. More

The reason is Ron We purchase a vehicle in 2011 from Mark Wilsons, this was the first time we met Ron. Our situation at the time was not what it is now and Ron did ever We purchase a vehicle in 2011 from Mark Wilsons, this was the first time we met Ron. Our situation at the time was not what it is now and Ron did everything he could to help us. I was so amazed with the service I told Ron when we are in the market again we will be back. Yesterday we made good on the promise, even after looking at other dealerships it was Ron that brought us back, Being an acute professional his war, courteous and low pressure demeanor make the process of viewing, test driving and selecting a new vehicle an enjoyable one. He tended to the whole family including my seven year old son. The reason we came back for our second purchase is Ron and why will come back again. More

Honest friendly people delivering reliable used cars I recently purchased a 2012 Mini Cooper at Wilson's and the entire experience has been nothing short of superb. I had the pleasure of working with Bev I recently purchased a 2012 Mini Cooper at Wilson's and the entire experience has been nothing short of superb. I had the pleasure of working with Bev who was absolutely fantastic. There was no pressure to buy the car and no haggling, just a good price right from the start (lower than many comparable cars on autotrader). She even picked me up personally and gave me a ride to get my new car. When I came to get the car they had been very busy rushing to deliver many cars for the long weekend and unfortunately it was missed that my car had the check engine light on for a thermostat error. Everybody was extremely helpful though and worked to see what the issue was. They booked me in at my convenience to have the car back for a new thermostat. In the meantime I took the car to a Mini dealership service centre for a full inspection because I was told before buying the car that I would have a 30 day warranty during which they would fix any issues that arose in their on-site service department. Mini told me the car was in good shape but there were a few thing they found that were worn and needed to be replaced. When I returned to Wilson's for the thermostat I brought the quote from Mini and spoke to Tony, the service manager. He said it would be no problem and they would fix everything on the list. He ordered the parts they would need and had me bring the car in the following week. He set me up with a rental car and they did all of the repairs listed and even a brake fluid flush, which I intended to pay them for, for free. Everybody has been so friendly and welcoming. When I returned to pick up the car I was greeted enthusiastically by Karlee, the receptionist, and Bev. For such a big operation with immense resources (a huge service department and detailing department) and lots of employees, it really has a welcoming, family business feel. Overall, my experience had a few small bumps in the road, as is to be expected when purchasing a used vehicle. However, the most important thing to me has been the way that each person in the company has dealt with these small issues and has overwhelmingly exceeded my expectations. I am now driving a used Mini that is effectively a new car. New brakes, new tires, new air filters, belts, thermostat, and the list goes on. I can't thank the team at Wilson's enough!! More

Love My New Town and Country! My husband and I have had such a positive experience at Mark Wilson's! Their sales rep Bev is exceptional and personable. She truly cares for all her My husband and I have had such a positive experience at Mark Wilson's! Their sales rep Bev is exceptional and personable. She truly cares for all her customers and exceeded our expectations. And a special thank to Neil (Manager) and Dave in Finance for all the above and beyond customer service you gave us. Also thank you to Liz (Financing)for her excellent work. Definitely will recommend them to all our friends and family. More

Very professional and not pushy at all I would recommend them if you are looking for a newer car. Everybody is friendly and more then willing to help you out and always and not pushy at all I would recommend them if you are looking for a newer car. Everybody is friendly and more then willing to help you out and always check to make sure you have been looked after More

Love buying cars here! 3 out of 4 cars on our driveway are from Mark Wilson's. Ron Harris is the absolute Master. He makes car buying easy. All the staff are super friendly 3 out of 4 cars on our driveway are from Mark Wilson's. Ron Harris is the absolute Master. He makes car buying easy. All the staff are super friendly and make the process comfortable, quick and painless. 4 years ago when I had a car accident I bought a Nitro to replace my van and Ron delivered it as I was on bed rest. This time when my dads tranny died and his dealership wouldn't do anything I grabbed him and said don't worry we will go see Ron and 3 days later dad had his dream car on the driveway. Thanks Ron and team. See you soon, but hopefully not too soon ;) More

Went in looking for a new "dog truck" for our Gang We went into the dealership looking for a new vehicle that would accommodate us and our three rough collies. We had struggled for four years with tryi We went into the dealership looking for a new vehicle that would accommodate us and our three rough collies. We had struggled for four years with trying to squeeze us all in to a VW Rabbit (reminds one of the old saying, how many clowns can you fit in a small car!). Criteria was not only size, but price and suitability of the vehicle (back seats needed to fold flat and we needed enough area for everyone to be able to lie down when travelling). We spotted a 2012 Nissan Pathfinder that fitted the bill. Our salesman Rod Sider was awesome! He was knowledgeable about the vehicle and was up front about sharing any information (ie. any accidents, etc.). After deciding that this was the vehicle we wanted, we went to see Stu Jeffery. He made the financing process extremely easy and gave great advice as to warranties, etc. These two gentlemen were definitely "in our corner". The dealership overall was clean, hustling and bustling, everyone was friendly and helpful and had a great energy. A 110% truly positive experience! Thanks from Graham, Sue and Toby, Gracie and Big Louie (the gang)! More

Purchasing a car was a painless and positive experience! Purchasng a vehicle here was virtually painless...and everyone gave top notch customer service at Mark Wilsons from the receptionist to the salesman J Purchasng a vehicle here was virtually painless...and everyone gave top notch customer service at Mark Wilsons from the receptionist to the salesman Jim. One thing has not taken place though...I requested a quote on a car starter for the Camry and to date have not heard anything. I also was pleasantly surprised about the 3 free oil changes included in the sale...very nice added bonus! Kind regards, Nelly Mitchener More