Maranello BMW

I purchased 2014 BMW X3 from Maranello and since it was s certified series i also purchased the unlimited 4 year Platinum Warranty for an extra over $4K, as they indicated that it would cover everything like certified series i also purchased the unlimited 4 year Platinum Warranty for an extra over $4K, as they indicated that it would cover everything like new car warranty does. A few months ago my passenger Tail light on the lift gate failed. I took the car in to Maranello and paid the inspection fee of $169 only to have them tell me that this is not covered under warranty. Sent an email to BMW Canada to have them tell me that this can only be resolved through the dealer that i purchased the vehicle from. Contacted the customer service Manager and was informed that there is nothing they can do as this is not covered by a platinum warranty which was supposed to cover everything including electrical. Very disappointed in BMW Canada and Maranello for selling me a warranty and not honoring it for something so little. This is the 3rd BMW i have owned and will be my last as this incident has left a bad taste in my mouth. More

Andrea (salesperson), Rosemary (financing) and Matthew (post sales assistant) made buying my 330i seamless. Great service and excellent experience all around. Thank you everyone! (post sales assistant) made buying my 330i seamless. Great service and excellent experience all around. Thank you everyone! More

Changed snow tires recently, received nice service from Gary and the technician, recommended to every bmw drivers. Gary and the technician, recommended to every bmw drivers. More

About you. Not just the car. A Sales Consultant, Calvin Tran, made the purchase experience wonderful from A to Z. Thanks, Jenna Tran, made the purchase experience wonderful from A to Z. Thanks, Jenna More

Rick was a pleasure to deal with, very patient and knowledgeable (I had my young kids with me the entire time, and he was great with them too!) All staff I dealt with throughout the process were very knowledgeable (I had my young kids with me the entire time, and he was great with them too!) All staff I dealt with throughout the process were very friendly and helpful. Overall, a great experience! More

Service was great, as usual. Pietro took time to explain everything, including the final cost before I had signed on the dotted line. Just a simple and straightforward process! everything, including the final cost before I had signed on the dotted line. Just a simple and straightforward process! More

Good experience with Liz , really clean and comfortable office environment. Great service! Very professional , my car after service was really clean, thanks Liz. office environment. Great service! Very professional , my car after service was really clean, thanks Liz. More

Excellent staff. Atmosphere was clean and Covid 19 compliant. Lisa is amazing at the service desk. compliant. Lisa is amazing at the service desk. More

Went in to perform recall appt that I called to schedule and got confirmation text reminding me of my appointment. Got to dealer they advised I don’t have an appt . I showed the text and was able to get my and got confirmation text reminding me of my appointment. Got to dealer they advised I don’t have an appt . I showed the text and was able to get my appointment. They did not have shuttle service because of COVID. They said the car should be done I 3-4 hrs. After 4 hrs no call . I went back to the dealer was told nay another 45 minutes as they did not have update on my car. After an hour I called back just as she was about to say she had no update to continue to wait for a call back someone in the back ground said the car is ready More

Outstanding service. Friendly, professional and efficient. Waited comfortably while my car was serviced. Zero issues! efficient. Waited comfortably while my car was serviced. Zero issues! More