Maranello BMW

There is good service, great service, excellent service and something beyond all of them, and that is the type of service I get at Maranello. Their service team, mainly dealing with Lisa, are simply fantas and something beyond all of them, and that is the type of service I get at Maranello. Their service team, mainly dealing with Lisa, are simply fantastic. Super helpful, responsive and respectful. I feel supper confident leaving my car there and I trust Lisa and the service team. More

Service rep was very professional. Always kept me informed of the progress of my repairs, what the problem was and what had caused it. informed of the progress of my repairs, what the problem was and what had caused it. More

Lisa is amazing. She is always pleasant and willing to help whenever I go to the dealer. She’s always a pleasure to work with. Definitely would recommend Maranello BMW to anyone wanting to buy a BMW. help whenever I go to the dealer. She’s always a pleasure to work with. Definitely would recommend Maranello BMW to anyone wanting to buy a BMW. More

I’m not very happy with this dealership I asked only one I’m not very happy with this dealership I asked only one small thing and nothing happened. I’m not very happy with this dealership I asked only one small thing and nothing happened. More

This is my 3rd time buying with Rick and was very satisfied with the outcome. Highly recommend! satisfied with the outcome. Highly recommend! More

Lisa is the best service advisor! Knows her info about the cars. Helps you as much as she can! Communication is 10/10!! Don’t lose here bmw!! the cars. Helps you as much as she can! Communication is 10/10!! Don’t lose here bmw!! More

The experience was greatly appreciated. I would definitely recommend clients to visit the show room and check out the various cars. definitely recommend clients to visit the show room and check out the various cars. More

Brought my car in for service. Experience was great. Was able to get me in same day. Explained everything being done and kept me updated . Very friendly, professional . Wonderful. Great job to the team and able to get me in same day. Explained everything being done and kept me updated . Very friendly, professional . Wonderful. Great job to the team and especially Lisa Lum-York in service!!! More

Lisa and the team always deliver excellent service. My safety is their top priority, I know I'm in good hands at Maranello BMW. safety is their top priority, I know I'm in good hands at Maranello BMW. More

It is unfortunate that I can't split my rating between sales and service. If I could, I would rate my sales experience five star and one star for service. Let me explain. I bought my first new motorcy sales and service. If I could, I would rate my sales experience five star and one star for service. Let me explain. I bought my first new motorcycle from Maranello BMW and I cannot say enough about their sales representative, Cray Scarlett. He was helpful and responsive before the sale and accommodating as we worked through the sales process. Part of the purchase included a top box that was an "extra". Their internal process was such that Cray could not process the request and was required to hand me off to their parts department. When speaking with the parts department, I told them it was for a new bike and needed to be installed prior to my arrival (I live 2 hours away). I also went the extra step and asked the parts associate to ensure that he kept Cray "in the loop". The item was ordered and arrived a couple days prior to my picking up the bike. So far not a problem. When I arrive to pick up the bike, I discovered that the bike was not ready because the parts department did not tell sales. Cray was very apologetic as he explained what happened. What would have taken 40 minutes took over two hours due to a flawed process where the "right hand didn't know what the left hand was doing". My goal in writing this is not to punish Maranello. Quite the opposite; I am hopeful that they will use this experience to enhance their process. Your team is only excellent when all batons are passed smoothly. Again, my two star rating is for my experience with the organization as a whole. Cray was awesome. More