Maple Ridge Volkswagen

Brand new Jetta makes me a happy lady! I went in looking to upgrade my jetta. I left with a brand new one that I’m in love with. Rob is amazing and I have to thank Lorne and Lorentz too for I went in looking to upgrade my jetta. I left with a brand new one that I’m in love with. Rob is amazing and I have to thank Lorne and Lorentz too for all their work! Everyone was super helpful and got everything worked out for me. More

Very impressed! Just bought a 2015 Ram Crew Cab Sports Truck and was delighted with the professional service and integrity of the management and sales staff. Would d Just bought a 2015 Ram Crew Cab Sports Truck and was delighted with the professional service and integrity of the management and sales staff. Would definitely recommend them to family and friends. More

Poor Customer Service I had an error reading "ACC and Front Assist Not Available". I booked an appointment at MR Volkswagen. I told them I had my windshield recently replac I had an error reading "ACC and Front Assist Not Available". I booked an appointment at MR Volkswagen. I told them I had my windshield recently replaced. They said it would have nothing to do with that. They later called me and said I'd have to book another appointment so they could send it out as they didn't have the technology to solve the issue. I needed a loaner because it would take some time. I booked 3 appointments after that and each time I got there, the loaner wasn't available. When I complained I was told they were thinking of not offering the loaners to customers anymore. I finally got a loaner over a month later, and after being without my car for several days, they called and said the auto glass company should have put a specialized VW windshield in for the front sensors to work. No one at the service centre knew about this technology. My complaint, though, is regarding the face-to-face service. Not customer centric by any means. When I did post a complaint onto the VW FB site, it went unacknowledged. I now have the specialized windshield and will need to take it to a different VW service centre for calibration. More

Great experience. Trevor is a very pleasant young man. Friendly staff, very helpful. Felt that we really got value for our $$ We are going to refer my husbands parents to this dealership to deal with Trevo Friendly staff, very helpful. Felt that we really got value for our $$ We are going to refer my husbands parents to this dealership to deal with Trevor. . More

Personalized approach earned my trust and business I had been delaying car shopping for over a month because I was worried about the hard, aggressive sales approach I've been confronted with in recent I had been delaying car shopping for over a month because I was worried about the hard, aggressive sales approach I've been confronted with in recent experiences. I stumbled upon Maple Ridge VW just simply by looking online for a very specific product - a used 2017 Tiguan. After a generic form I filled out online, I was immediately contacted by Charles - most importantly by phone call, which was a good personal touch. He instilled confidence in me right away that he would help me find exactly what I was looking for and make my long journey from Vancouver worth it. When I met Charles at the appointment time, he did something that I was very impressed with - he sat down with my husband and I got to know us on a more individual level, and was very thorough in asking for all the specifics we were looking for in a car. Based on that information, he selected vehicles he thought would fit our needs. He carefully went over the vehicle features and instilled confidence in us that he was very knowledgeable about the product. The test drive was very pleasant and gave both of us high confidence in the vehicle would suit us. The price negotiations were then handled by Adam, who was pleasant, honest, and knowledgeable. Once a deal was struck, we sat with Rhys to iron out all the details in financing - this process took much longer than excepted; we felt could have been more efficient or streamlined. However, everyone that we interacted with was quite personable, trustworthy, knowledgeable, and we felt well taken care of. We are very happy with our new vehicle and felt out trip out to Maple Ridge from Vancouver was definitely worth while. More

My experience I am back for my 2nd purchase at this location and once again I have received excellent service from everyone that works here. While waiting for all I am back for my 2nd purchase at this location and once again I have received excellent service from everyone that works here. While waiting for all the paperwork to go through I noticed how clean and organized the showroom was. I would highly recommend to my friends and family. More

His Ratings Well Deserved We (my son and I) have been shopping for a 2018 VW Golf. We tried our local VW dealer (Chilliwack) but were disappointed by the utter lack of enthusia We (my son and I) have been shopping for a 2018 VW Golf. We tried our local VW dealer (Chilliwack) but were disappointed by the utter lack of enthusiasm for what is supposed to be a momentous occasion. We called Maple Ridge, where I had been getting straight, usable information for Jas. Rob, Scott and Jas were all over this deal and didn't play any of the old-style dealership games that we'd experienced elsewhere. We were all getting along fine and the deal was being put to bed when my son's car was stolen from the driveway. That was half the down payment right there! We won't be able to buy the car. We recommend Maple Ridge VW with all our hearts. Most dealerships are still playing the sneaky old games that spoil the good car-buying mood. We didn't see any of this. We are making plans to buy a Passat and will be back at Maple Ridge VW. More

Helpful, friendly and professional Adam was very helpful in getting the details we needed over the phone to quickly zero in on the car. Blake handled the sale and was very proficient, Adam was very helpful in getting the details we needed over the phone to quickly zero in on the car. Blake handled the sale and was very proficient, knowledgeable, helpful and friendly throughout the process. Thanks guys! More

Super Happy Customer I was so impressed with my experience. Jaz Yeo and the team bent over backwards to ensure i got the car i wanted at the price I could afford. They wer I was so impressed with my experience. Jaz Yeo and the team bent over backwards to ensure i got the car i wanted at the price I could afford. They weren't pushy or rude, in fact they had incrediable patience and were always pleasent to talk to. I am so excited to drive my 2018 Tiguan!!! More

Good service Service was good, negotiating a price within reason and very nice staff. Id recommend thus brand to anyone looking for a new or used car. Service was good, negotiating a price within reason and very nice staff. Id recommend thus brand to anyone looking for a new or used car. More