Maple Ridge Volkswagen

Fantastic customer service! My wife and I purchased a new Jetta from Maple Ridge VW yesterday. The customer service provided was second to none. As I am very busy, the sepcifics My wife and I purchased a new Jetta from Maple Ridge VW yesterday. The customer service provided was second to none. As I am very busy, the sepcifics of the deal were worked out mostly via email with our salesman David Procknow. He was amazingly accomodating on all of our needs and wants. We arrived at the dealership and were greeted by another salesman and reception, and not in that "chickenhawk" kind of way. They made us feel comfortable and we werent just a number. After meeting David in person, he went over the deal with us and it was exactly as descirbed and planned...NO SURPRISES! He went over the features of our car very in depth and knew the car inside and out. We then went to see Scott Rainone who again was EXCELLENT. He talked us through our financing and warranty options like we were talking to a friend. He didnt push anything on us, just explained the pros and cons, and let us decide. We ended up having bumper to bumper warranty for the 84 month term, for $3 extra a month. How can you say no to that? The girl they have doing insurance from Rand and Fowler was also awesome! The entire experience from start to finish was a pleasure and made this the easiest car deal I have ever done in my life. I would recommend this dealership and specifically David and Scott to all of my family and friends, hands down. Top notch customer service and no pressure. If I could give the review 6 stars, I would! More

Best car buying experience EVER! This dealership has provided us with the best car buying experience we could ask for. From the time of the first email to delivery we were treated ama This dealership has provided us with the best car buying experience we could ask for. From the time of the first email to delivery we were treated amazingly. Excellent communication from everyone we dealt with. David took the time to go over every detail in the car and explained how to use it all. I couldn't recommend this place enough. Will go back when it's time for a new car, and I wouldn't hesitate to send friends and family there. More

Ben goes above and beyond I had the best experience buying my new beetle from Ben! He is very personable, made me very comfortable and it felt like being with an old friend. He I had the best experience buying my new beetle from Ben! He is very personable, made me very comfortable and it felt like being with an old friend. He made sure that everything was perfect and exactly what I wanted. I couldn't have imagined that buying a car would be that easy, and it was because Ben personally handled everything and followed up on every question I asked with solid information. More

Very Professional The whole experience of buying a car is just so overwhelming. David was very friendly and knowledgeable. He answered any questions I might have had The whole experience of buying a car is just so overwhelming. David was very friendly and knowledgeable. He answered any questions I might have had with ease. I didn't feel intimidated or rushed, the experience went really smoothly. More

Quick and easy I had previously gone to another dealership, and put down a deposit but they could not get the car that I wanted. I was referred to Ben but unfortunat I had previously gone to another dealership, and put down a deposit but they could not get the car that I wanted. I was referred to Ben but unfortunately at the time, he also did not have the car that I wanted. However the next day, he called me and said that the specific colour that I wanted just came in and he reserved it for me! Went in that night and drove away in a new car. Everybody at VW Maple ridge was friendly and easy to work with. More

Professional salesmanship Ben was our sales person and he absolutely rocked it. Ben was friendly, funny, congenial and extremely knowledgeable. If you want a new car, see Ben, Ben was our sales person and he absolutely rocked it. Ben was friendly, funny, congenial and extremely knowledgeable. If you want a new car, see Ben, because he will work with you to help you in every way to insure you are a happy customer! More

Great service Good job helping us to get the car we needed plus really approachable hard worker always with a smile answered every question we had if not he would g Good job helping us to get the car we needed plus really approachable hard worker always with a smile answered every question we had if not he would get someone who could More

Ben Rafaoui Friendly guy and helpful .He know whats hi doing.And how make customer heppy.Hi told us something engine about of car .I will recommend him for anader Friendly guy and helpful .He know whats hi doing.And how make customer heppy.Hi told us something engine about of car .I will recommend him for anader castmer . More

Ben rocks! I have actually gone to 2 dealershis already before meeting Ben; I should say he was very knowledgable, friendly and not pushy. He made me feel comfor I have actually gone to 2 dealershis already before meeting Ben; I should say he was very knowledgable, friendly and not pushy. He made me feel comfortable and at ease. He has the right personality for his job. I will recommend him to friends and family, no question!!! More

Pleasant the salesmen were very pleasant and polite! The door was held open for us when we walked in! Everyone was very helpful and friendly and helped me fi the salesmen were very pleasant and polite! The door was held open for us when we walked in! Everyone was very helpful and friendly and helped me find exactly what I was looking for! More