Maple Ridge Hyundai

This is more a follow up to the previous review. I purchased a new car there recently and one reason for choosing that dealership was Brent. I found him to be quite genuine and easy to deal with. One purchased a new car there recently and one reason for choosing that dealership was Brent. I found him to be quite genuine and easy to deal with. One of the very few sales people I enjoyed dealing with in my car search. He matched the lowest price I was offered via unhaggle and the purchasing process was overall a good experience. Service has been ok. Some of my concerns have not been addressed adequately at this dealership or another one. This has been my first experience with a new car so I am not certain if this is normal treatment or I'm getting the runaround. More

I checked out this dealership yesterday with my older parents, who wanted to test drive a car the dealer had. I came along to help out as I've done extensive research for car buying for my own vehicle. parents, who wanted to test drive a car the dealer had. I came along to help out as I've done extensive research for car buying for my own vehicle. We met Brent, whom my mom had been emailing. He was friendly, amenable, and accommodating. He allowed us a long test drive on our own, even though (we found out later) is against their insurance policy. Very nice vehicle, though the asking price was far too high by comparison to other dealerships. Thus started the deal-breaker. Following the test drive, Brent sat us down in his office because we asked to look at the car's paperwork. We reviewed the CarProof provided, the reconditioning document, and he answered our questions well. For instance, the car was advertised as having 31,000 km on it, though it really had 34,600 km on it. He explained that it has been used as his coworker's personal vehicle for a time since it came in seven months earlier, as part of their perks. Yes, I understand his reasoning -- it's good to keep a car in use if it's sitting there unsold -- but I did find it false advertising to be so much higher. It should have been updated. And now the real trouble: I asked Brent if we could see the dealer's invoice on the used car. He eyes widened and he sputtered. He asked why. I informed him that even though I'm a picky customer, I am a fair one. I am interested in negotiating a price that is fair for both us and the dealer's profit. But in order to come to that number, I need transparency from the dealership. Brent said they didn't divulge that information, but I insisted so he went and got his manager. The manager, Sean I believe his name was, came over four minutes later. I recounted my same question and reasoning to him. His attitude seemed to go from cautiously friendly (because he already knew my question) to professionally offended. His reasons for denying my request ranged from not being able to run a business by divulging that intimate knowledge (my words), to the invoice price being really a fictitious number at this time due to the depreciation already incurred every two weeks since the car came in in May, to not even being sure he could get me the number. Yes, he gave lip service to agreeing with the need for transparency from both sides, but it came down to him not be willing to be open and honest. He sneered at my reasons that were based on my research and tried subtle flattery to get me to not want what I asked for. My mom asked why their price was so much higher than competitors ($17,700 vs. $13,900), and he said they price for what the market will bear. He then said, "Then why are you here?!?" To which my mom replied, "Why not?" In the end, we went in circles, so I ended the futility and we left. Conclusions I'm forced to draw from the managers's reasoning and behaviour: - MR Hyundai must have something to hide if they aren't willing to give me the figures for what they paid, even though I assured them that we were fully willing to give them a fair profit (3-6%). -MR Hyundai is not interested in coming to a fair price for both parties involved. They are more interested in padding their pockets with the money of the unsuspecting consumer then working with an educated customer. Brent emailed my mom back an hour later and expressed the token regret that we couldn't come to an agreement (i.e. that I didn't relent) and quoted my mom a price $2,000 less. A predictable gesture that was still too high, comparing it to Black Book and Vehicle Market Research. So, no, we will not be buying from Maple Ridge Hyundai because of their value of secrecy, unfairness to the customer, and shoddy reasoning for being so. More