Mann-Northway Auto Source

In the past, I’ve had very good service here. My last visit not so much. Prior to my visit, me and my partner were “guaranteed” pricing from Dallas (sales - can’t recall his last name) to trade in ou visit not so much. Prior to my visit, me and my partner were “guaranteed” pricing from Dallas (sales - can’t recall his last name) to trade in our vehicle for a new one. When we arrived at the dealership, our “guarantee” flew out the window and he couldn’t deliver on his pricing guarantee. When we inquired about it, he shrugged and changed the subject. Also note, he wasn’t completely honest with his pricing (he showed us the vehicle pricing without the amount owing on our current vehicle) which was a substantial amount of money. Me and my partner then asked about a different and more cost friendly vehicle, Dallas just told us “no we wouldn’t be approved” and continued to push a more expensive vehicle on us. At the end of the meeting we informed him we will need a day or two to think about this purchase. Dallas never did call us back. Overall, Dallas was a friendly guy, but he wasn’t very professional as he only wanted to sell us an expensive vehicle and wouldn’t try assist us with a more cost friendly vehicle. Dallas even appeared to lose interest in us towards the end of our meeting as he stopped talking to us and kept staring at his phone before we departed. More

Very xxxxty service , Blair was super nice to deal with, every honest from the start of things. The other hand the general manager not sure his name was an rude from the start... I financed a car through th every honest from the start of things. The other hand the general manager not sure his name was an rude from the start... I financed a car through this company for only a week later they come and take it from me because they screwed up with Carfinco.... gave me less than 12 hours notice. Didn’t even try to work something out just came and got the car. The moment i mentioned I was going to see a lawyer Matt was rude and said he refused to talk to me due to me mentioning a lawyer. Not impressed!! Thank you Blair for the honesty And hard work and I’m sorry that we both were taken advantage of that’s the way I feel . More

service department I called the service dept and couldn't get through all reps busy the message said, drove there to find four reps on there cell phones and no-one aroun I called the service dept and couldn't get through all reps busy the message said, drove there to find four reps on there cell phones and no-one around. More

brand new truck very bad new truck kept driving up there to listen to a bunch of garbage never seen worse guys in a place even the saler promised me stuff never got t very bad new truck kept driving up there to listen to a bunch of garbage never seen worse guys in a place even the saler promised me stuff never got the stuff More

Very negative. I took my 2007 Vibe in for a Recall for passenger air bag. I was talked into further services. I got a call from service advisor. They couldn't turn I took my 2007 Vibe in for a Recall for passenger air bag. I was talked into further services. I got a call from service advisor. They couldn't turn off my car. Simple tap on brake or use remote is what it takes. Then when it was time to pick up my car it wouldn't start. So I didn't have car for 2 days. Then I got car and next morning it wouldn't start. They 3 times swore battery was checked. Finally after more time and problems I took it to CT. Problem? Bad battery. I will not be back to Mann and I dealt with them for a long time. Very disappointed. More

Great customer experience Ron and his staff have been really great. We recently purchased our new Buick and found the experience pleasant. They were helpful and we did not feel Ron and his staff have been really great. We recently purchased our new Buick and found the experience pleasant. They were helpful and we did not feel rushed. Ed helped us find the vehicle that fit us perfectly. The financing experience with Rob was quick and well explained. Tim and the service advisors are friendly and accommodating. I would definitely reccomment Mann-Nothway based on our experiences. More

Very accommodating Unfortunately I couldn’t make a deal but Dawson was very helpful in trying to get me into a new truck without going over the payment amount I pay on m Unfortunately I couldn’t make a deal but Dawson was very helpful in trying to get me into a new truck without going over the payment amount I pay on my current truck. He was knowledgeable and despite being quite busy with several other customers he gave me the time to explore several different options and trucks. Would’ve liked to have driven away with a new truck but the experience was still pleasant and well worth my time. More

Fake Promises ans really UGLY sevice Mann-Northway is very very bad in customer services with the fake promises. They made lots of fake promises when they sold the car to me but now they Mann-Northway is very very bad in customer services with the fake promises. They made lots of fake promises when they sold the car to me but now they are making excuses. Don’t buy any vehicle from there. More

Warranty service I dropped in unannounced to have my warrenty oil change and service. I was booked in when I came back and was out in about an hour or so. It was reall I dropped in unannounced to have my warrenty oil change and service. I was booked in when I came back and was out in about an hour or so. It was really busy. More