Mann-Northway Auto Source

excellent service very pleased with treatment from staff work was done in timely fashion very satisfied work was done in timely fashion very satisfied More

Very professional and knowledgeable about their products. Courteous staff and a very pleasant experience in the purchase of my SUV Courteous staff and a very pleasant experience in the purchase of my SUV More

When maintenance was needed in a short time frame Mann Northway had my vehicle scheduled in and serviced promptly. Northway had my vehicle scheduled in and serviced promptly. More

I am 61 years old I have bought and dealt with many dealerships this hands down is the best I have ever walked into everyone I dealt with in sales and service are amazing you should be very proud of yo dealerships this hands down is the best I have ever walked into everyone I dealt with in sales and service are amazing you should be very proud of your staff even the ones I didn’t have to deal with were very professional and pleasant More

They have friendly helpful staff. You can ask questions and they answer to the best of their ability. You can ask questions and they answer to the best of their ability. More

Excellent service. Everyone was friendly and efficient and the whole process went smoothly. I appreciated the relaxed atmosphere as large purchases are stressful. Everyone was friendly and efficient and the whole process went smoothly. I appreciated the relaxed atmosphere as large purchases are stressful. More

One Star is too generous of a rating. My vehicle was "diagnosed" on July 28th. The appointment was in the morning, I received a call at 1pm. I was told that I needed to replace the batter My vehicle was "diagnosed" on July 28th. The appointment was in the morning, I received a call at 1pm. I was told that I needed to replace the battery, about $400. The vehicle would not run, was told previously that it was an engine issue, different shop. I asked what else is wrong and the response I got was, we don't know, it won't start, it needs a battery. I was told the mechanic was on lunch and would call when they returned, did not occur. I did receive a call right before 5, and was told that it is fixable but it would cost over 3000 and that I need to send half so that the work can be done, company policy. Even though it is clearly advertised on their website that you can apply for a payment plan, not offered to me at all. The advisor was very pushy and when I was pushy back, he acted like a victim. No invoice or quote was sent or offered, just pay us half now. I was told the part was three to four days out and should be done by the end of the week. I called on the Wednesday to check on the progress and to see if the money was received as there was no acknowledgement at all, only to be told that the part did not get ordered on Monday as stated, but it was ordered on Tuesday and would not be in until the following week and the work would be completed on Monday or Tuesday. I reminded the advisor that the Monday was a statutory holiday and he just laughed and told me, Tuesday or Wednesday then, August 5th or 6th. These days pass and I tried to contact the service department on the 7th to speak to the advisor. I spoke to the receptionist and she told me the advisor was at his desk and transferred the call, he did not answer. I called again on August 11th, spoke to the advisor again, he acted like it was inconvenient that I was calling. He told me that the part was received, would not elaborate further, and then said the work could maybe be done later this week, as it had to get booked in for the service. I asked if there was anyway that they could put a rush on this as now I have not had a car for 4 weeks! The response, a laugh and "I know, I know." Not sure in what world a car is taken in for service, had parts ordered then put the car on the back burner until there is a service spot available. This is absolutely disgusting and I have not even received my vehicle back and zero positive communication from the advisor. I was told the part was a few days out, which is understandable, but the work should have been completed as soon as the part was in the shop, not after I had to call to ensure there was another appointment booked. Absolutely mind blowing that they treat customers in this manner and the response is to laugh and a tough luck attitude. More

I was very pleased with the service I received At Mann-Northway and would definitely deal with them again Mann-Northway and would definitely deal with them again More

Fast and smooth booking appointment thru call. Quality of service to each customers. Nice and good ambience of the waiting area. With TV and free coffee, tea and water. Quality of service to each customers. Nice and good ambience of the waiting area. With TV and free coffee, tea and water. More

Staff is friendly. Had the basic ‘health checkup’. No issues and the topped up fluid but cost 220+$ took 2.5 hours and they could have at least washed they car like th Had the basic ‘health checkup’. No issues and the topped up fluid but cost 220+$ took 2.5 hours and they could have at least washed they car like they do at Pepe’s Cadillac in White Plains where I usually take the car. More