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Maclin Ford
Calgary, AB
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817 Reviews of Maclin Ford
Very good servive Very friendly atmosphere and easy to get along with the staff. I had good experience dealing with mel and the business Magee Stephen was very friendly Very friendly atmosphere and easy to get along with the staff. I had good experience dealing with mel and the business Magee Stephen was very friendly. Keep it up More
Going the extra mile for repeat and new customers! Thank you Steve Sirr for another great customer service experience. Always a pleasure to work with you when adding a truck to the the fleet! Thank you Steve Sirr for another great customer service experience. Always a pleasure to work with you when adding a truck to the the fleet! More
poor service Purchased my escape in Oct,2015 Service was exceptional for the first few times. It has deteriorated in the last year since their major staff turnover Purchased my escape in Oct,2015 Service was exceptional for the first few times. It has deteriorated in the last year since their major staff turnover. Yesterday I took my vehicle in for a problem with the AC. It is an intermittent problem. Because it is intermittent problem they would charge a $500 diagnostic fee, if they did not find the problem. The service rep checked the controls in the vehicle, everything fine and working properly. The service rep advised me to pick up the car as their technician would probably do the same. Therefor to save myself the $500. This I did. Afterwards I found on a ford tech site, what the problem was and how to fix it. I called back to Maclin advising them of this. The service rep was adamant that he must follow "protocol" and therefore the diagnostic fee would stand. He would not even consider looking at the info I found ! Today I took the vehicle to another Ford dealership. They looked at the info and immediately checked their info on the ford tech website. They will be repairing it !! Service Rep was extremely helpful and friendly. They checked to see if they had the parts necessary (which they do) I have the extended service plan and an extended warranty. Purchased thru Maclin. Which is another issue. Twice I've had to prove that I had the extended warranty and/or the extended service package. Not a big problem, but why should I have to prove this as it was purchased at Maclin. You would think that the service dept. would have this info as it was bought there. The diagnostic fee at the other dealership is $149 (which they waived) Maclin ford has lost a loyal customer! I will never darken their doorstep again! But then again they probably don't care. More
Never called didn't even fix Got towed to this dealership and he still hasn't returned my call. Got told what the issue was and blamed the ford dealership I got my maintenance don Got towed to this dealership and he still hasn't returned my call. Got told what the issue was and blamed the ford dealership I got my maintenance done at. Replaced a part and it wasn't even fixed. More
Fantastic First off, I would like to say that it was an absolute pleasure dealing with Stephen and Jon. They had all of there ducks in a row and did not hesita First off, I would like to say that it was an absolute pleasure dealing with Stephen and Jon. They had all of there ducks in a row and did not hesitate at all in answering any and all of my questions. Extremely helpful and personable. I would definitely recommend this dealership to anybody looking for a new and or used vehicle. 👍👍👍👍 Four thumbs up ! More
Oil Change & Mainenance First time I have taken my Ford Edge to Maclin for service, I was very happy, with their service. done in just over an hour, as I waited for it. Ver First time I have taken my Ford Edge to Maclin for service, I was very happy, with their service. done in just over an hour, as I waited for it. Very professional upon check in for the service, kept me well informed. Thanks guys. I'll be back for my next service. More
VIP SERVICE I would like to say thank you to Justin, Darrell and Candace for the amazing service they provided to me when I was purchasing two trucks for my busin I would like to say thank you to Justin, Darrell and Candace for the amazing service they provided to me when I was purchasing two trucks for my business. They made everything simple and flawless and with a smile! Cheers to everyone at Maclin Ford!! More
Service is terrible. Bought truck there had it serviced there by Never again. I had an alignment done then drove to Ontario and back and my front tires are garbage. The t Bought truck there had it serviced there by Never again. I had an alignment done then drove to Ontario and back and my front tires are garbage. The toe on both front tires was set way out of whack and wore the out side of tires out. If you want the work done right go to Cam Clark for worth the drive trust me. When you get a service they give you a free car wash and the work is done right the first time. This is not the only bad experience I have had with Maclin ford. The navigation wasn't working right since I bought the truck they went to fix it and I got truck back and then the heat controls weren't working. Took 2 months for them to get part and they installed one for dual climate control which my truck doesn't have. Had to wait another month for new one and then they had to replace navigation screen. They need to work on customer service and get proper training. But I will never Return to Maclin ford. I am a cam Clark customer for life they treat you like gold More
Love my Edge This is my secnd Edge that we purchased from Maclin and we couldn't be happier. Our salesman Chris Nechi was very helpful in helping us make our desc This is my secnd Edge that we purchased from Maclin and we couldn't be happier. Our salesman Chris Nechi was very helpful in helping us make our descision and I might add he was very patient, as he accommodated my choose of colour, it went back and forth and he just reacted with his delightful smile and I appreaciated his opinion and he was right. Purchasing this new Edge was wonderful and I would recommend both Christian as a very knowledgeable and delightful salesman and Maclin Ford as a customer oriented dealership. More
Made my son's day!!! I walked into Maclin Ford a few weeks ago after striking out at rental agencies with (what I thought was) an odd request: Where does one rent a Mustan I walked into Maclin Ford a few weeks ago after striking out at rental agencies with (what I thought was) an odd request: Where does one rent a Mustang in Calgary? My muscle-car-fanatic son is turning 11 and really wants to ride in a Mustang on his birthday. Well, Neil and Al hit it out of the park! They got me set up in a Mustang for the weekend and the look on my son's face when he got home from a tournament and we opened the garage door for the "reveal"... well, he didn't stop smiling all weekend! We went for a cruise with some of his friends and the party / car was the talk of the grade on Monday! I think you guys have a future Mustang customer, and we will definitely put Maclin and Ford at the top of our list when it's time for our next vehicle. Thank you Neil and Al for everything - we are so appreciative of what you did for us! More