Horrible service from the majority who work there
I have had the unfortunate experience of having to get my vehicle serviced at this location as I was under warranty with GM and recently relocated to
I have had the unfortunate experience of having to get my vehicle serviced at this location as I was under warranty with GM and recently relocated to Sydney. I have been to this location approximately 3-4 times and the experiences have varied from poor to awful. One of the gentlemen who works in the service department has literally the worst customer service skills I have ever encountered (i.e., did not even acknowledge me when I came in, did not listen to my vehicle issue and tried to rush me along, interrupted me to go attend to other things every five minutes etc.) and he is regularly there. Each time they have taken my vehicle for upwards of 5 hours and do not even bother with a courtesy status call as is customary at my regular dealership, so I end up wasting loads of time waiting on them. When I finally call them, they "are just getting it in because it was backed up" despite my 9:00am appointment. As a busy professional, this is completely unacceptable to me. Their mechanics could not even figure out that I had a cracked thermostat one time- I had to call my other dealership to ask them what I needed to do to get them to recognize the problem (which they finally did after the following visit). Additionally, they use very "slang" language like "it will be on your dime." This place sells Cadillacs for goodness sake. I would never consider buying one from here for that kind of money, and I have heard of people driving out of Cape Breton to purchase their Cadillacs for that reason. The only good thing about this dealership is one young, friendly staff member who works in the service department who is very prompt and polite - the others could take note.