"Excellent service from sales department"
I have now purchased 3 vehicles from Mac Lang Orillia. Carrie is amazing in Finance & Tim is an excellent Salesperson. Usually the Service Department is good. A few slips this time but overall it was an excellent experience.
"repairs were completed properley"
Repair was completed properley in a timely manner. Wire harness garbage was left on the floor of my jeep. As a tradesman, Attention to details has always been what has excelled me in my trade. Leaving garbage behind is not something that falls into this
"Missed the fifth star"
I have had this problem with throttle control 3 times since I bought the truck. If i had been pulling a trailer i would have had to park and leave my trailer behind because of no power. Twice i was told need the code active to repair so they cleared the code since they had no time to repair it. Third time i made an appointment took it in, with the problem to me, was still active. After sitting and waiting for over an hour they tell me the code was not active it was a stored code. You will have to bring it back for a couple days see if they can force the code of which I am still waiting to hear when they want it and a courtesy vechicle is available. That has been over 2 weeks. That fifth star would be my rating until this.