MINI Vaughan West

Service representative Ferdinand was very professional and courteous. My winter tire swap was completed on time and without any issues. I will continue to use this dealership for this service. and courteous. My winter tire swap was completed on time and without any issues. I will continue to use this dealership for this service. More

Had a regular maintenance oil change and brake flush. .all good and done on time as promised.. Service reception guy was Ferdinand and he was very efficient and helpful.. .all good and done on time as promised.. Service reception guy was Ferdinand and he was very efficient and helpful.. More

First time buying a mini. Arsen was awesome to work with in helping us learn about these cars and finding the right one for us, as was his manager Ian. Very helpful, very prof Arsen was awesome to work with in helping us learn about these cars and finding the right one for us, as was his manager Ian. Very helpful, very professional and took the time to answer my seemingly endless questions. Ferdinand and the service team were also fantastic to deal with. Went in to get my winter tires changed out they washed my car which was unexpected but much appreciated! Everyone went above and beyond. More

Sales representative Joseph is very friendly and good in customer service, follow up the order . customer service, follow up the order . More

Two hours waiting no information no coffee ,water. Wrong statements/ i got it for different person/ .Car wash very bad. .No saved my setup....My first visit and i hope last in Yours services. Wrong statements/ i got it for different person/ .Car wash very bad. .No saved my setup....My first visit and i hope last in Yours services. More

Couldn’t even get a callback to get an appointment for assessing a problem; 2 weeks later I had to get the car towed in. Had to keep calling to the last minute before arranging some alternative transporta assessing a problem; 2 weeks later I had to get the car towed in. Had to keep calling to the last minute before arranging some alternative transportation to work that afternoon. Finally got a call back saying a rental would be ready at a certain time if I could get myself to the dealership somehow. When I got there, they started calling for the rental to come. I would’ve been late for work had I not arranged alternative transportation More

Mickey is a very helpful, professional staff! Knows things about Mini and the whole process. Answered all the questions timely and professional. Always going that extra step for customer satisfac Knows things about Mini and the whole process. Answered all the questions timely and professional. Always going that extra step for customer satisfaction. Much appreciated! Happy mini customer~ More

I really wish I can say good things, ‘cause I’m satisfied with my MINI. But the service itself is really subpar: the agent is very inexperienced - missing paperwork, fail to process payment, cannot keep conv with my MINI. But the service itself is really subpar: the agent is very inexperienced - missing paperwork, fail to process payment, cannot keep conversations going (felt even more awkward than getting trapped in an elevator with strangers) we have to drive back and forth for errors that could be easily avoided if my sales can just put a bit more effort in serving clients. More

.Very satisfied with your service. The people i dealt with were courteous & knowledgeable. However found the cost a bit steep for my budget with were courteous & knowledgeable. However found the cost a bit steep for my budget More

Great team, told me exactly what to expect and they delivered. Friendly and competent service. delivered. Friendly and competent service. More