He is a liar. They have horrible hours. No courtesy car on a mini cooper classic STILL under warranty, had timing chain problem, oil in the car was worse than TAR, had to walk home, after 4 days of complaining got a courtesy car, after $2000 plus in work(covered under warranty) they kept the oil in and didnt change it. ALSO, forgot to put the air filter bolts back, it was rattling for days they told me the car was fine and I opened the hood.. WOW, no bolts attached the airbox was banging against everything, thats when I checked the oil, they never changed it. They said thats not covered under warranty, so if the timing is off and the oil gets burned due to bad combustion, it's not covered. WHATEVER BUD! just went back again couple months later because now the valve cover gasket is leaking, couldnt make an appointment antime after 12pm any day. that's their 'policy' wants me to leave the car there, NO courtesy car... oh wait sorry, there is one, but it costs 35 dollars... whatever that means. These people are ridiculous, always trying to tell you to come in at 8am like I dont have to go to work or something.
These people are stupid.
The best part was when john said "these timing chains need replacement all the time, don't worry."
thanks john, that's what every car owner wants to hear.