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Lounsbury Moncton

Moncton, NB

4.7
42 Lifetime Reviews Review Dealership

2155 West Main St

Moncton, NB

E1C 9P2

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42 Reviews of Lounsbury Moncton

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December 19, 2020

"***Shady Service Department***Went for an oil change on..."

- maxx.mctn

***Shady Service Department*** Went for an oil change on Dec 17 and when getting ready to pay it wasn't $89 but $129. When I asked why she said an oil change and air pollen filter. I told the receptionist I never asked for the air pollen filter and please remove the charge. She stormed off and said the service tech wouldn't add it unless I had approved it. When he came over he agreed we never discussed it and he thought I wouldn't mind since it's a small charge. I DO mind when things are added to my bill and I had changed it myself in July. It was hastily taken off my bill with no apology at all and the receptionist was very rude and spoke to me like I was an idiot, doing hand motions explaining what an engine air filter and cabin air filter were. This is not my first bad experience with the service department. This summer I was asked if i wanted the $39.99 70 point inspection and I agreed. I was charged but they never did it, you can't do an oil change and 70 pt inspection in 20 minutes. Service manager emailed me back and said it takes at least 45 mins for the inspection and to bring it back and do a redo. I did and sat outside watching him work on my vehicle. He hoisted it up 8 inches, lifted the hood, took off for 30 mins and came back and closed the hood and backed my vehicle out of the bay. I had to get it done a third time. This time he took almost an hour and you can be sure I watched. In June I brought my Malibu for an MVI, an hour before they closed tech said your rear left brake pad is metal to metal, we close in an hour, we can do it in the morning and you have to leave your vehicle here, it's not safe to drive. I left it there and picked up at 10 AM, my bill was $655!!!!. The replaced both rear brake pads and both rotors without discussing it with me. A few years back, MVI again, service tech asked if I wanted them to "inspect" my engine/cabin filters, I said sure. When I went to pay, my bill was $248!!! They changed both filter without asking me. When tech was called to the cash, he said "Oh, I wrote inspect and replace on the service order. Why would you inspect if you're just going to replace??? It was taken off my bill at my insistence. Two winters ago my Mailibu would not go over 90 kms/hr on Wheeler Blvd and would shake really hard. Brought it in a week prior with same issue, Air Mass Sensor was changed under warranty, same thing happened a week later. Service tech wouldn't bring it in for inspection and started hosing down my rims, saying there's ice in there and that would be the reason for the noise on the HWY. Dude!!! maybe so, but it wouldn't prevent my vehicle from going over 90 kms/hr on Wheeler Blvd. Few years ago, wiper motor was replaced under warranty, when calling me to advise the vehicle is ready, he said since you have a new wiper motor, I noticed your wipers are torn and we can replace them before you pick up your Malibu. I had replaced them a few months ago and they were in perfect condition. Sorry I couldn't give you a commission there buddy! I am considering bringing my vehicle to McDonald Buick instead. The service manager has called me to apologize but his apology is very unapologetic and last time, about the brake job, he said he believes his technicians, in other words he doesn't believe his customer's word. The sales process was good but be very weary of their service department. In the future I will start recording all my conversations with them. It should make for great YouTube content when they admitted to lying to me.

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Recommend Dealer
No
Employees Worked With
Brian, Etienne and Steve
December 02, 2020

"After my older parents were nearly taken advantage of at..."

- Wendy1144

After my older parents were nearly taken advantage of at another dealership, we were searching for an honest and trustworthy experience which we found at Lounsbury’s. We worked with James who was very kind, personable and patient. We are very happy with our experience and highly recommend this dealership.

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Recommend Dealer
Yes
Employees Worked With
James
January 30, 2020

"After a deer wrote off our 2007 Silverado, we thought we..."

- Larry.steeves

After a deer wrote off our 2007 Silverado, we thought we would check out Lounsburys for a new one. Barry Arbeau made us a great offer on a 2019. Love the service as we've had our 2017 Equinox there for regular oil changes. We definitely recommend this dealership.

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Recommend Dealer
Yes
Employees Worked With
Barry Arbeau, Steve Doiron
November 04, 2019

"Always a pleasure!"

- Newco

Lounsbury's has been our single source new vehicle supplier and service provider for the past 20 years. The service provided by the staff and the value of the product is the reason we have chosen not to look elsewhere.

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Recommend Dealer
Yes
Employees Worked With
James and Kendall
September 27, 2019

"Awesome service..!"

- Moe

Experience salesman that doesn't pressure you on making decisions. He let me take out the car for the weekend to see if it would fill my need...!! See you in June 2020 for my wife's car..

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Yes
Employees Worked With
James small
August 26, 2019

"Purchased a new 2019 Equinox"

- Cagey

Sales representative was very helpful to my wife and myself in getting us a new vehicle. Sales rep listened to our request and price point and found us a very good deal. Managerial team was also very helpful behind the scenes. Very pleased.

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Yes
Employees Worked With
James Small and Troy Killen
July 16, 2019

"2019 Silverado 4x4 "

- BC

Great experience on my First ever new vehicle..went from a 2000 Silverado with 300,000km to a 2019 Silverado Custom 4x4..James had also sold my father many cars in the past and the Lounsburys team were always there to help with anything needed.I think I made a good choice with James Small and the Lounsburys team..

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Recommend Dealer
Yes
Employees Worked With
James Small
July 03, 2019

"Top Tier"

- Ash and J

I would Highly recommend Lounsbury. A seamless process, great trade value for our Mercedes, super quick. Worth the trip from Fredericton, thanks John! Lovin the Bolt Ev Premier

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Yes
Employees Worked With
John Newcomb / Steven Doiron
June 01, 2019

"New car, awesome service"

- Matt 1991

James provided us with exceptional service as he always does, sold us our new chevy cruze hatchback SR. He went above and behond to help us out. Awesome vehicle. The Moncton Lounsbury team is great as they sell you what you need and dont push you into something you dont. I would highly recommend visiting Monctons Lounsbury team for you next vehicle purchase!

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Yes
Employees Worked With
James and Krista
May 22, 2019

"New Vehicle Made Easy"

- tRAVERSE

James was great to deal with and was able to quickly find us the vehicle we wanted. The finance team was amazing to work with too. Thanks Lounsburys!

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Yes
Employees Worked With
James
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