***Shady Service Department***
Went for an oil change on Dec 17 and when getting ready to pay it wasn't $89 but $129. When I asked why she said an oil change and air pollen filter. I told the receptionist I never asked for the air pollen filter and please remove the charge. She stormed off and said the service tech wouldn't add it unless I had approved it. When he came over he agreed we never discussed it and he thought I wouldn't mind since it's a small charge. I DO mind when things are added to my bill and I had changed it myself in July. It was hastily taken off my bill with no apology at all and the receptionist was very rude and spoke to me like I was an idiot, doing hand motions explaining what an engine air filter and cabin air filter were. This is not my first bad experience with the service department. This summer I was asked if i wanted the $39.99 70 point inspection and I agreed. I was charged but they never did it, you can't do an oil change and 70 pt inspection in 20 minutes. Service manager emailed me back and said it takes at least 45 mins for the inspection and to bring it back and do a redo. I did and sat outside watching him work on my vehicle. He hoisted it up 8 inches, lifted the hood, took off for 30 mins and came back and closed the hood and backed my vehicle out of the bay. I had to get it done a third time. This time he took almost an hour and you can be sure I watched. In June I brought my Malibu for an MVI, an hour before they closed tech said your rear left brake pad is metal to metal, we close in an hour, we can do it in the morning and you have to leave your vehicle here, it's not safe to drive. I left it there and picked up at 10 AM, my bill was $655!!!!. The replaced both rear brake pads and both rotors without discussing it with me. A few years back, MVI again, service tech asked if I wanted them to "inspect" my engine/cabin filters, I said sure. When I went to pay, my bill was $248!!! They changed both filter without asking me. When tech was called to the cash, he said "Oh, I wrote inspect and replace on the service order. Why would you inspect if you're just going to replace??? It was taken off my bill at my insistence. Two winters ago my Mailibu would not go over 90 kms/hr on Wheeler Blvd and would shake really hard. Brought it in a week prior with same issue, Air Mass Sensor was changed under warranty, same thing happened a week later. Service tech wouldn't bring it in for inspection and started hosing down my rims, saying there's ice in there and that would be the reason for the noise on the HWY. Dude!!! maybe so, but it wouldn't prevent my vehicle from going over 90 kms/hr on Wheeler Blvd. Few years ago, wiper motor was replaced under warranty, when calling me to advise the vehicle is ready, he said since you have a new wiper motor, I noticed your wipers are torn and we can replace them before you pick up your Malibu. I had replaced them a few months ago and they were in perfect condition. Sorry I couldn't give you a commission there buddy!
I am considering bringing my vehicle to McDonald Buick instead. The service manager has called me to apologize but his apology is very unapologetic and last time, about the brake job, he said he believes his technicians, in other words he doesn't believe his customer's word.
The sales process was good but be very weary of their service department. In the future I will start recording all my conversations with them. It should make for great YouTube content when they admitted to lying to me.