London Kia

I was always told when someone does something above and beyond for you, you should return the favor. I visited London Kia with my son and dealt with Scott Baer. He was very understanding to my situation an beyond for you, you should return the favor. I visited London Kia with my son and dealt with Scott Baer. He was very understanding to my situation and listened to my needs and delivered beyond my expectations. I want to share that I haven't received customer service like this in a very long time. Scott took into consideration my budget, vehicle needs, and instead of just selling me the vehicle I had my eye on he proposed another option that was less expensive which gave me exactly what i was looking for in a vehicle. The Sales Manager Dave Robbins took time out of his day to come out a greet me on my first visit and thank me for visiting the dealership and also came out to thank me for my business. You guys at London Kia made me feel like I made the right decision and couldnt be happier with my new car. Dawn More

I went in to this dealership knowing what used vehicle I was interested in. I was told a price for a vehicle that had been checked with a manager. When I went in a second time, the first person I dealt wi was interested in. I was told a price for a vehicle that had been checked with a manager. When I went in a second time, the first person I dealt with was not there but now I was told that my price was "impossible". I was told "at that price we would be losing money", which was not possible as the vehicle was priced above any other similar vehicle posted on autotrader.ca. The particular man that I dealt with became very aggressive and tried to push a price on me or to "get out of the office". On talking with another perspective buyer, she admitted that she had been fed the very same lines... she was given a price that was "impossible" and that the dealership would lose money at that price. What a coincidence. Not only was I disgusted by the was I was treated, but the entire experience made me feel like they were trying to take advantage of me. I would never recommend this dealership to anyone. If you would like to purchase a Kia you would be much better off to do it outside of London. Honest dealers do exist, just not here. More

I bought a 2010 Kia sportage here. They were dishonest in the sale, tried to slip in extra charges totalling $2000 including an extra safety check and clean. Then they only told us after we bought the car th the sale, tried to slip in extra charges totalling $2000 including an extra safety check and clean. Then they only told us after we bought the car that there was only 1 set of keys for the car. They refused to provide another then promised to order a second set at cost. Many phone calls and 6 months later still no keys. Would never go to this dealership again, car is fine though. More

First-time car buyers beware! (I bought a 2013 Kia First-time car buyers beware! (I bought a 2013 Kia Forte LX+) $899 admin fee $399 globali fee (told it was mandatory) The car with over 350km so First-time car buyers beware! (I bought a 2013 Kia Forte LX+) $899 admin fee $399 globali fee (told it was mandatory) The car with over 350km sold as new Charged 0.95% interest instead of 0.90% As part of the deal they were to help return a previously leased car. They did not do this properly, resulting in huge late charges! The staff was friendly, but in hindsight, they added a lot of extra charges onto the bill. I had made it very clear I was a student and wanted no extra fees. Inexperienced car buyers like me should go elsewhere. More

misleading advise, didn't seem honest to me, I lost lots of money Ovrall, Kia proves to be a very unfortunate brand, cannot recommend to anyone: turns out it costs way more as it depreciates too much.. of money Ovrall, Kia proves to be a very unfortunate brand, cannot recommend to anyone: turns out it costs way more as it depreciates too much.. More

This dealer was so unprofessional it was amazing. Dealing with them from the sales end right to the service end was an absolute nightmare - worst customer service, lies and unprofessionalism. Everyone down t with them from the sales end right to the service end was an absolute nightmare - worst customer service, lies and unprofessionalism. Everyone down the pipe from the GM of the dealership to the guys running the service desk are complete jokes! It's unfortunate that Kia's great reputation for having solid vehicles and friendly service is being tainted by a dealership like this. We will never go back! More

Purchased a new vehicle this year at London Kia, two months later the stereo stopped working. It's been three months later and still no stereo. (They have no availability on a new stereo is what I was months later the stereo stopped working. It's been three months later and still no stereo. (They have no availability on a new stereo is what I was told) The 5 year warranty was the main reason for choosing Kia, but I guess Kia doesn't actually service their warranty. Very dissapointed with London Kia. More