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London Honda

London, ON

4.8
755 Reviews

560 Wharncliffe Rd S

London, ON

N6J 2N4

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Showing 364 service reviews

February 14, 2026

I have problem of the changing address and I couldn’t receive the important document from Honda. Jim jumped in and helped me from scratch. I really appreciate it. London Honda should keep him here foreve More

by Kate P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Ashton
January 14, 2026

One 9f the most amazing staff in london. Mitch was a great young man. Gave me all the information needed for my purchase. Great human beings at London Honda. They care !!! More

by Jasongunner74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch and sales manger. Cool guy with mullet. Great people. Thank you , Peter Park, LH Marketing, Ashley-Rose Brown
Feb 05, 2026 -

London Honda responded

Thank you for the kind words and positive feedback on our amazing staff at London Honda! We are delighted to hear that Mitch provided you with all the information you needed for your purchase and that our team truly cares about our customers. We appreciate your support and look forward to serving you again in the future. #CustomerFirst #LondonHondaFamily

November 12, 2025

There wasn’t a problem when I purchased my car, it started when I used the service department. There were issues each time I went for service. The first time, when changing the tires, they marked my c More

by kathy6419
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Feb 06, 2026 -

London Honda responded

Thank you for reaching out on Google Reviews. We’re truly sorry to hear that your experience with our service department has been so frustrating, especially since you had such a great start with Chris Boyd. We aim to be your "car-savvy friend," and that means providing a stress-free environment you can trust. We sincerely apologize for the lack of communication regarding your messages and for the frustration over your tire swap and alignment recommendations. We use an industry-approved approach to suggest maintenance based on safety and vehicle needs, but we never want those suggestions to feel like a "drama-filled" upsell. Trust is everything to us, and it’s disappointing to hear we’ve lost yours. We’ll be sharing your feedback with our service management team to ensure we’re doing a better job of returning calls and being transparent with our neighbours.

Feb 06, 2026 -

kathy6419 responded

Wow, that took a long time to respond. I will not use that dealership anymore, that’s how poor the service is there. I’m still waiting for the service manager to call me from November. I left him 3 messages. April I will pick up my tires and take my service elsewhere. Your automated response is not impressive at all.

September 16, 2025

Very helpful and kept informed of progress of vehicle during visit. Made the lease buyout seamless More

by Jebryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Park
Sep 18, 2025 -

London Honda responded

Thank you so much for the 5-star review! We're thrilled to hear that our team kept you well-informed and made your lease buyout a seamless experience. That's exactly what we mean when we say "Ditch The Drama - Drive Home Happy!" We appreciate your business and look forward to seeing you again.

Nov 12, 2025 -

London Honda responded

Thank you for your feedback! We are thrilled to hear that our team was able to provide you with a seamless lease buyout experience and kept you informed throughout the process. We always strive to provide exceptional service to our customers. Thank you for choosing us!

August 22, 2025

We are very happy with our 2014 Honda . Still runs well., thanks to exellent service at London Honda We are in our late 80's , so having good service personal looking after our car is very More

by btvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herah Obahi . .Very helpful.
Sep 18, 2025 -

London Honda responded

Thank you for your kind words, Bert! We are so pleased to hear that our team at London Honda has provided you with excellent service for your 2014 Honda. Ensuring our customers, especially our valued seniors, have a reliable vehicle is always a top priority for us. We look forward to continuing to serve you in the future. Drive safely!

April 25, 2025

Paolo & the mechanic team completed the required service efficiently and on time. A detailed overview was provided at check-out. More

by derek.speller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paolo Bianzon (Service Advisor)
Sep 18, 2025 -

London Honda responded

Thank you so much for the wonderful feedback about our Service team! We're thrilled to hear that Paolo and our mechanics provided you with efficient, on-time service. Taking the time to give you a detailed overview at check-out is a key part of our commitment to transparent, trustworthy care for your vehicle. We appreciate you choosing us and look forward to your next visit!

April 18, 2025

Bought my Honda new from London Honda & they are the only ones to service it. Dealing with them has always been a first rate experience & they are always patient about answering any questions. Latest app More

by smcgugan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paolo Bianzo
Sep 18, 2025 -

London Honda responded

Thank you for the wonderful review and, most importantly, for your incredible loyalty since you first purchased your Honda! We are so honoured to be the only ones you trust with your vehicle. Hearing that our team is always patient and that your experience has consistently been "first rate" is the best compliment we can receive. We're especially glad that Paolo and our team could make your recent recall service a smooth one and help you navigate your first Uber ride with ease. We appreciate your continued trust in us and look forward to your next visit!

January 31, 2025

I’m glad I chose to come to Honda London to fix my tire after an highway incident. Matthew S. took the time and patience to explain me the process and did everything possible to get the car ready for the d More

by ancadanym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Schonewille
Sep 18, 2025 -

London Honda responded

Thank you so much for sharing your positive experience with us, especially after what sounds like a stressful highway incident. We are delighted to hear that our Service Advisor, Matthew S., took such great care of you, patiently explaining the process and working hard to get you back on the road home in time. Turning a tough situation into a good experience is what our team is here for. We'll be sure to share your praise with him, and we look forward to welcoming you back for your future service needs!

January 09, 2025

Fantastic location with easy access and entry. Had the opportunity to enjoy my free coffee at the customer waiting area plus a free WiFi My last visit was phenomenal. They exceeded my expectati More

by Ellen N.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HERAY OBAHI
Sep 18, 2025 -

London Honda responded

Thank you for the kind words and for taking the time to share your experience! We're thrilled to hear that you had such a positive experience at Your London Honda. Our team is dedicated to providing exceptional service and exceeding expectations, and it sounds like Heray truly delivered on that promise. We're proud to offer a comfortable waiting area with amenities like complimentary coffee and Wi-Fi, so you can relax while we take care of your vehicle. It's wonderful to know you appreciated these features. At Your London Honda, we believe in empowering our customers with choices and transparent advice. We're glad that Heray was able to clearly explain the options available to you and help you make an informed decision about your Honda Pilot. We appreciate your recommendation and look forward to welcoming your family and friends to Your London Honda!

December 01, 2024

Great service. Professional personal.. The loner car was a dealer option I really liked. They are the best Honda dealer in town More

by erinorm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Rose
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