London Honda

Service person Matt was very polite but a 3. 5 hour wait for simple warranty brake check is not acceptable. 5 hour wait for simple warranty brake check is not acceptable. More

I had my snow tires installed. I have a brand new civic and all I needed was the tire swap and they tried to turn the service into a swap and balance which wasn’t needed. Fortunat I have a brand new civic and all I needed was the tire swap and they tried to turn the service into a swap and balance which wasn’t needed. Fortunately the service employee I dealt with, Danny, agreed with me. Danny was great and I would request him for my next service. So was the fellow that welcomed me when I drove in. More

Excellent service. The service advisor did a great job explaining what was being done. It was very fast. The service advisor did a great job explaining what was being done. It was very fast. More

Professional Courteous Always go the extra mile to make you feel like a valued customer you feel like a valued customer More

They are right on time and tell me what is going to happen. He kept me up to date on service. happen. He kept me up to date on service. More

Professional but seem to be more robotic than customer centric. Tough to get them to answer the service line at times. Had one issue that I would have thought they would interface with Honda Canada but I centric. Tough to get them to answer the service line at times. Had one issue that I would have thought they would interface with Honda Canada but I ended up getting a friendly but blunt "sorry we can't help" response. The work performed was top notch as always. More

The guys are great at checking you in and keeping you up to date on how the service is going. to date on how the service is going. More

Why in the world does it take 2. 5 hrs to do a simple oil change and seasonal tire change with the snow tires already on rims? Arrived for appointment early and still have to wait 2.5 5 hrs to do a simple oil change and seasonal tire change with the snow tires already on rims? Arrived for appointment early and still have to wait 2.5hrs for an oil change that takes 20 mins max at any other garage and I'll say a generous 45 minutes to change the tires from summer to winter . But not at a dealership!?! They cannot say it's because they check everything over when the other places I gave gone to do so as well in under 2.5 hrs. It's just a scheme for them to say the vehicle needs this work done or that work done, all for the mighty higher bill. I can't wait for this lease to expire so I can go back to Toyota!! More

Courteous efficient, and transparent. Appreciate that they called me to advise all steps of service. Appreciate that they called me to advise all steps of service. More