London Honda

London Honda responded

Dear Ken, Thank you for sharing your feedback with us regarding your recent experience at London Honda. We apologize if our approach to promoting additional service via email was perceived as bureaucratic. Our intention is to provide our valued customers with timely reminders and recommendations to help maintain the performance and longevity of their vehicles. We understand the importance of allowing you to make decisions about servicing your CR-V according to your preferences and schedule. Your satisfaction is our priority, and we appreciate your feedback as it helps us improve our services. We will review our communication processes to ensure they align better with our customers' preferences and needs. Regarding your previous experience with rust on your 2018 CR-V, we apologize for any inconvenience you may have encountered. While we appreciate you taking proactive steps such as third party rustproofing, please know that our team is here to assist you with any ongoing maintenance needs or concerns you may have. Many offer undercoating that has to be reapplied annually and only is guaranteed for a year. At Your London Honda, we use a different product that only needs to be applied once. We also do not need to drill holes in your vehicle to do an application as others do, which inevitably leads to more rust opportunities. Once again, thank you for choosing London Honda for your automotive needs. We value your trust and loyalty, and we look forward to serving you better in the future. If you have any further questions or concerns, please don't hesitate to reach out to our Customer experience Specialist at welisten@londonhonda.com.

London Honda responded

Thank you for sharing your feedback with us regarding your recent experience at London Honda. We're sorry to hear that you found our service pricing to be higher than expected. At London Honda, we continually monitor and compare our pricing with competitors to ensure that we offer competitive rates while maintaining the quality service you deserve. Additionally, we would like to highlight the value of having your Honda serviced by our Honda Factory Trained Technicians. Their expertise and insights are invaluable when it comes to maintaining the performance and longevity of your vehicle. Our technicians undergo rigorous training and have access to the latest tools and technology, ensuring that your Honda receives the highest standard of care. We understand the importance of affordability and quality in automotive service, and we appreciate your consideration of independent auto services. However, we believe that the peace of mind and assurance that comes with entrusting your vehicle to our certified technicians is worth the investment. If you have any further questions or concerns, please don't hesitate to reach out to our Customer Experience Specialist at welisten@londonhonda.com. We value your feedback and the opportunity to address any issues you may have. Thank you for choosing London Honda, and we hope to have the opportunity to serve you again in the future

London Honda responded

Hi Miles.vincent, thank you so much for your positive comments about London Honda!

London Honda responded

Dear Customer, We are saddened to hear about the scratches on your door and the damages to your front windshield. Our commitment to quality service extends to every aspect of your vehicle's care. At London Honda, we photograph all vehicles upon arrival for service to document their condition. This process helps us verify the vehicle's state before and after any work is performed. Unfortunately, scratches can occur in various environments such as shopping malls, etc. and stone chips can happen on almost any drive. To rectify these issues, please reach out to our Customer Experience Specialist at welisten@londonhonda.com. We value your feedback and are committed to finding a solution that meets your satisfaction. We look forward to assisting you promptly.

London Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

London Honda responded

Hi Maohagan53, thank you for taking the time to leave a review for us at London Honda. We're happy we could meet your expectations!

London Honda responded

Pnielsen1224, thank you for the high star rating!

London Honda responded

Carmenlac89, thank you so much for your high rating!

London Honda responded

Mailloux.meg, we are so pleased you enjoyed your visit to London Honda!

London Honda responded

Delighted to have exceeded your expectations. Your satisfaction is our top priority.