Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Back

London Honda

London, ON

Overview
Reviews
4.7
683 Reviews
Call Dealership (519) 649-0889
View Awards

560 Wharncliffe Rd S

London, ON

N6J 2N4

Directions

By Type

Showing 683 reviews

March 26, 2024

Not very impressed, the service is too expensive. Would not recommend. Will opt for an independent auto service, if I have a choice. More

by binnymatts_maranatha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig
Report | Print
Mar 29, 2024 -

London Honda responded

Thank you for sharing your feedback with us regarding your recent experience at London Honda. We're sorry to hear that you found our service pricing to be higher than expected. At London Honda, we continually monitor and compare our pricing with competitors to ensure that we offer competitive rates while maintaining the quality service you deserve. Additionally, we would like to highlight the value of having your Honda serviced by our Honda Factory Trained Technicians. Their expertise and insights are invaluable when it comes to maintaining the performance and longevity of your vehicle. Our technicians undergo rigorous training and have access to the latest tools and technology, ensuring that your Honda receives the highest standard of care. We understand the importance of affordability and quality in automotive service, and we appreciate your consideration of independent auto services. However, we believe that the peace of mind and assurance that comes with entrusting your vehicle to our certified technicians is worth the investment. If you have any further questions or concerns, please don't hesitate to reach out to our Customer Experience Specialist at welisten@londonhonda.com. We value your feedback and the opportunity to address any issues you may have. Thank you for choosing London Honda, and we hope to have the opportunity to serve you again in the future

March 25, 2024

I have been a huge supporter of London Honda since 2008. They are conscientious, professional and passionate about caring for their customers. I have purchased a number of times from them and they have prov More

by miles.vincent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LH Marketing
Report | Print
Mar 27, 2024 -

London Honda responded

Hi Miles.vincent, thank you so much for your positive comments about London Honda!

March 25, 2024

Mine door was scratched after servicing. I came to know that only after I came home. There were many small damages in front windshield just after I bought. I asked to change , but they told More

by thapaprbn32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Park, LH Marketing, Ashley-Rose Brown
Report | Print
Jun 08, 2024 -

London Honda responded

Dear Customer, We are saddened to hear about the scratches on your door and the damages to your front windshield. Our commitment to quality service extends to every aspect of your vehicle's care. At London Honda, we photograph all vehicles upon arrival for service to document their condition. This process helps us verify the vehicle's state before and after any work is performed. Unfortunately, scratches can occur in various environments such as shopping malls, etc. and stone chips can happen on almost any drive. To rectify these issues, please reach out to our Customer Experience Specialist at welisten@londonhonda.com. We value your feedback and are committed to finding a solution that meets your satisfaction. We look forward to assisting you promptly.

March 22, 2024

Friendly and reliable. Very comfie waiting area. The staff are great loved the hot chocolate. Thanks to Jim and Matthew. More

by diddly7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Ashton and Matt Schonewille
Report | Print
Mar 24, 2024 -

London Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 22, 2024

Excellent service professional clean good price on time helpful respectful polite kind friendly free coffee More

by maohagan53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
Report | Print
Mar 24, 2024 -

London Honda responded

Hi Maohagan53, thank you for taking the time to leave a review for us at London Honda. We're happy we could meet your expectations!

March 22, 2024

As always the process runs smoothly with virtually no hiccups. I appreciate the service and commitment to customer service . More

by pnielsen1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley-Rose Brown
Report | Print
Mar 25, 2024 -

London Honda responded

Pnielsen1224, thank you for the high star rating!

March 21, 2024

They are very professional, knowledgeable, and top notch service. They cleaned my car, put pressure on all my tires and filled my windshield fluid. They also made sure I got home safely in a taxi that they More

by carmenlac89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paolo, Ashley-Rose Brown
Report | Print
Mar 25, 2024 -

London Honda responded

Carmenlac89, thank you so much for your high rating!

March 21, 2024

Always a friendly atmosphere and when they give me a time that it will be done it is usually done within 5-10 min More

by Evelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Ellis , Peter Park
Report | Print
Mar 24, 2024 -

London Honda responded

Delighted to have exceeded your expectations. Your satisfaction is our top priority.

March 21, 2024

Efficient, knowledgeable, friendly & kind. We bought a new 2024 Pilot in a few hours, test drove, traded in & were on our way. Great experience with the team! More

by mailloux.meg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson 5 star. Murat 5 star.
Report | Print
Mar 24, 2024 -

London Honda responded

Mailloux.meg, we are so pleased you enjoyed your visit to London Honda!

March 19, 2024

Almost $400 is a lot of money for a tire rotation, oil change, and brake inspection. I will be looking for a less expensive option from now on. More

by CB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not mentioning names.
Report | Print
Mar 26, 2024 -

London Honda responded

Thank you for sharing your recent service experience with us. We're sorry to hear that you were dissatisfied with the charges for service. At London Honda, we strive to provide transparent pricing and exceptional service to all our customers. We understand your concerns and would like to offer a no-obligation evaluation of the charges on your bill to ensure accuracy and transparency. The pricing you note does not correspond with our pricing for the services you said we performed, which is available to all customers. Upon investigating, Perhaps there were additional services approved by yourself. We apologize if there was any discrepancy between the service performed, costs and your understanding of the breakdown. We want to assure you that your satisfaction is our top priority, and we're committed to addressing any concerns you may have regarding pricing or service quality. If you would like us to review your bill or discuss your experience further, please don't hesitate to contact our Customer Experience Specialist at welisten@londonhonda.com. We're here to listen and ensure that we provide the level of service and value you expect from London Honda. Thank you for bringing this matter to our attention, and we appreciate the opportunity to address your concerns

1
...
28
29
30
...
69