London Airport Hyundai

2015 Hyundai Genesis Sedan HTRAC - AWD I traded in my Acura TL with Super Handling All Wheel Drive for the newly re-designed 2015 Hyundai Genesis Sedan HTRAC - AWD. This car is incredible, I traded in my Acura TL with Super Handling All Wheel Drive for the newly re-designed 2015 Hyundai Genesis Sedan HTRAC - AWD. This car is incredible, it looks great, has a powerful motor, great fuel economy, a very roomy comfortable interior and the confidence of Hyundai's new HTRAC All Wheel Drive system. My experience with the knowledgeable sales representative Mr. Genti Dervishi and the Sales Manager Mr. Ali Syed) was excellent, both individuals will make you feel comfortable and confident with your decision, and will not pressure you with a "Hard Close" to make the deal. This relaxed approach is echoed by the dealership owner (Mr. Minaz Shamji) who took the time to introduce himself and made me feel like looking after the customer's best interest is their key objective. Today, I took my new car back to the Airport Hyundai for the initial 6000km check up and was equally impressed with the Service staff (Jill and Damir). The service department addressed my outstanding issues and the car was serviced promptly and delivered washed and cleaned!! Purchasing a new or used vehicle can be a very stressful matter, but I highly recommend the Airport Hyundai sales and service team for your new car needs. More

2016 Elantra Wonderful service from the moment I walked in until I drove out in my new car. Everyone is very helpful and pleasant to deal with. Would recommend thi Wonderful service from the moment I walked in until I drove out in my new car. Everyone is very helpful and pleasant to deal with. Would recommend this dealership to anyone. More

Just brought our new 2016 Hyundai Santa Fe 2.0T Limited home We are very pleased with the support and information received at this dealership. Our sales representative, Cara Howard, is very knowledgeable, arrang We are very pleased with the support and information received at this dealership. Our sales representative, Cara Howard, is very knowledgeable, arranged a really good trade in for our Pontiac Vibe and took the time to show and explain all of the features to us. Lama was very efficient in processing the paperwork and purchase, and the rest of the team were also very friendly and helpful. So far very good and we expect it will continue! There is a lot to learn about these new features, and two huge manuals to prove it! More

Excellent service! I have purchased two cars from this dealership and my daughter has purchased one. We have had great experiences. The staff are friendly and work hard I have purchased two cars from this dealership and my daughter has purchased one. We have had great experiences. The staff are friendly and work hard to satisfy customers. I know several others who have bought vehicles from Airport Hyundai and have never heard anyone complain ever. Over the years I have dealt with Chrysler, Buick, and Jeep dealerships in several provinces and no other dealership has been as professional and helpful as Airport Hyundai. I'm a customer for life! More

Poor customer service I recently purchased my new Elantra 2016 at this dealership. I dealt with Al for the sale and he provided an excellent service, the problem arose when I recently purchased my new Elantra 2016 at this dealership. I dealt with Al for the sale and he provided an excellent service, the problem arose when I dealt with Lama to finalize the sale. It started with her causing an issue with the order that my name appears on my driver's license. I have had that same license for close to 20 yrs without any issues before and have purchased several vehicles in the past with no issues as well. I changed the driver's license to appease her and simplify the process, but it was still not enough and she kept on causing issues with it. When asked to come and accept delivery of my vehicle, none of the paper work was complete and by the time Lama finished the paper work (after having waited around to be seen for 30 min even though I was there at the time they had requested me to be there at) the bank was closed and she had not gone to Service Ontario to get the ownership of my vehicle or register the vehicle. I was asked to come back the next day to complete the paperwork at which time my name was still causing issues even with the new driver's license. I went back the next day as agreed and still did not receive my deposit back which I had to make a third visit to retrieve. After 3 visits I still did not have the ownership of my car. That took 10 days after the delivery with some follow up phone calls to inquire as to where it was. Requests to speak with a manager where denied and when confronted with the fact that the ownership was still not here a week after delivery of the car Lama became very rude and blamed me for not having it, stating I was a very difficult customer and hard to pleased!! I have never encountered this kind of service before and will not be recommending this dealership to anyone. More

mechanics with little or no practical knowledge I took my 2012 Sonata in because it was leaking oil. They install a new oilpan and when I went to pick up my car, I checked my oil level and they had I took my 2012 Sonata in because it was leaking oil. They install a new oilpan and when I went to pick up my car, I checked my oil level and they had overfilled the oil more than 3/8" too high on the dipstick. I went back in and informed them that too much oil had been put in the car and they had not done the courtesy car wash as they were supposed to do. An hour and a half later the car was given back to us and again the oil was too high but the car had been washed. My wife could no longer wait because of appointments so she left with the car as was. Two weeks later, my daughters 2012 Elantra had to go in because it was leaking oil, and they put a new timing chain cover on it. When I went to pick it up, I checked the oil, and low and behold, it had been overfilled too. I went in and spoke with Dean about what was going on in regards to now two vehicoles being overfilled with oil, showing him in the owners manual that it clearly states that overfilling the oil can cause engine damage. The Elantra was taken back into the shop, and was then returned to me with the oil at the proper level, but the serviceadvisor Andrew, who thruout the entire 2 vehicle ordeal was rude and very condescending, proceeded to try and tell me that Hyundai would now not stand behind the warranty on my cars because I would not let them put in the amount of oil they wanted even tho that would be 3/8" higher than the high level mark on the dipstick. I then spoke again to the Manager Dean about Andrew's rude attitude and was basically told that if I did not like the service I was getting to just go elsewhere, which I will do. This type of unprofessional behaviour from both the service department and the management is extremely puzzling to me considering that I have purchased 3 vehicles at that dealership since 2012. The salesman I have always dealt with is Al Perreira, and I find him to be honest and extremely helpful. Thruout this ordeal he has been present and has stated to me that I am correct about the oil level and he does not understand why their service department continues to overfill the oil, disregarding the marks on the dipstick, and he is baffled why Dean has taken a head in the sand attitude rather than straightening out his service advisors/techs. In Dean's defense, he says he does not know anything about servicing vehicles, but lets face it, it doesn't take a rocket scientist to check an oil level, but he does not or will not try to understand that overfilling can be just as bad as too little oil. Since this whole ordeal started, I have spoken to 4 different garages/mechanics and they all have told me that my Sonata was filled at least 1/2 litre or more of oil too much and that can seriously damage an engine. My suggestion to everyone would be that if you decide to purchase a vehicle at this dealership, talk to Al, do your deal with him, but do yourself a favour, get your service/warranty work done elsewhere. The Service department at this dealership is both unprofessional and untrained in the most basic of services. More

#1 Customer Service I recently traded my almost 3 yr old 2013 Elantra for a 2015 Tucson AWD. Al Pereira was so helpful when I told him what I wanted to do. I wasn't abl I recently traded my almost 3 yr old 2013 Elantra for a 2015 Tucson AWD. Al Pereira was so helpful when I told him what I wanted to do. I wasn't able to test drive the car that day, but I when I went back on Monday, he was so happy to see me and get the Tucson ready for my "test drive". Granted, I bought the car and did all the paperwork on the Saturday so it was already mine. I knew I'd love the vehicle so the "test drive" was so relaxed and I could take it anywhere! All in all, London's Airport Hyundai has wonderful sales staff as well as everyone else! I'd dealt with service with my Elantra and was always taken care of very well. Many thanks to Al and the staff at Airport Hyundai for making the purchase of my Tucson and very happy experience!! I LOVE MY CAR!!! :) :) :) More

ignorant Salesman Went into this dealership to trade in a 2012 Santa Fe Limited with Navigation. Wanted to trade in for an equivalent 2015 Santa Fe. After wasting 2 hou Went into this dealership to trade in a 2012 Santa Fe Limited with Navigation. Wanted to trade in for an equivalent 2015 Santa Fe. After wasting 2 hours of my time Alan told me I would have to pay $28,500 for the trade. The price of the new one was the same price that paid for my Santa Fe three years ago. So much for Santa Fe's holding their value as told when I bought. The salesman was just trying to gough the customer in this case. My Santa Fe is in excellent condition. I just like to trade every three years. It should not cost ~$10,000 per year to keep a Santa Fe on the road. The salesman Al was so ignorant he even took a personal call from Portugal which lasted at least 15 minutes while I stood outside looking at a new vehicle. I asked to speak to the Manager and was told that he was busy. Very poor customer service. Would not recommend this dealership. More

Very Shady. Rude, poor customer service. Didn't feel safe. Very shady. Poor customer service, blame customers for their lack of attention to detail. Will never apologize for a bad experience. I had to bring my Very shady. Poor customer service, blame customers for their lack of attention to detail. Will never apologize for a bad experience. I had to bring my brand new car in for recurring issues on a monthly basis, expressed frustration with this fact, and was told that "[they] have problems with [me]" and that I should "just take [my] business elsewhere if [I'm] unhappy". I'll do exactly that, and would encourage everyone else to as well. Not worth the drive almost to the airport. Only redeeming quality is the shuttle driver Eugene. Most unprofessional management I've ever encountered. More