London Airport Hyundai

These guys are scammers, service will do a pathetic job, add extra repairs, void warranties and to top it off, forget to change the oil. The service manager will disregard any claim in which his team screw add extra repairs, void warranties and to top it off, forget to change the oil. The service manager will disregard any claim in which his team screw up, and wont even worry about customer satisfaction. Stay away from this place so hopefully Hyundai Canada leave all this tricksters on the street More

Great Car and Service Looking at replacing my Prius with an Ioniq hybrid and Airport Hyundai got me a new Ioniq at a great price and a very good trade-in value. Sales and s Looking at replacing my Prius with an Ioniq hybrid and Airport Hyundai got me a new Ioniq at a great price and a very good trade-in value. Sales and service was great and I would strongly recommend going there. I really like my new Ioniq also; better technology than the Prius. More

Service Nightmare Given free oil changes for life when vehicle purchased. Have been refused oil changes because they say I signed an agreement to have all my service do Given free oil changes for life when vehicle purchased. Have been refused oil changes because they say I signed an agreement to have all my service done there, All service was done as per factory requirements at this dealership except when in Florida This has happened again when oil change was refused by Cody as per agreement signed. Please note upon the dealership finally checking there records that no agreement was ever signed to say all work must be done at Airport Hyundai Will not recommend service department and will not recommend dealership to anyone Have bought over 4 new vehicles here never again Just bought a new Santa Fe but not at this Dealership May 12/20/19 More

spoiled my financial status * 0 TRANSPARENCY. GOT ME COSIGNED ON A 40 K LOAN with TD BANK AND SPOILED MY FINANCIAL STATUS* I am a 23 years old and have immigrated to this cit * 0 TRANSPARENCY. GOT ME COSIGNED ON A 40 K LOAN with TD BANK AND SPOILED MY FINANCIAL STATUS* I am a 23 years old and have immigrated to this city 6 months ago for education at Fanshawe College. 5 months ago a close friend happened to purchase a brand new 2019 VELOSTER at this dealership. I accompanied him to the showroom during the purchase to look around as I was new here. A person named LAMA was the person who assisted us that day.I only had my passport to that date but she said he needed a COSIGNER with local Canadian ID like a driving license for my friends loan. I was under the impression I was co signing as a witness because in INDIA where I come from CO-BORROWER is the person who shares the loan and the other is witness. When I mentioned TRANSPARENCY, Lama had explained us everything about how we could benefit by paying extra for stuff like extended warranty and nitrogen in the tires. She said I could give my G1 test right that day which i did and I am guessing she has lied on the application that I am a local citizen . I did not know what I was getting my self into and I am not able to get a loan for my self now. This is not right what happened and the employers here should be responsible for explaining the details of something as significant as a 40 thousand dollar loan. I did not read the agreement as I trusted the dealership blindly & it is the mistake I am paying for. More

Cody McKenney Exceptional service. Professional and polite..Thanks Cody. Great to have my car back in time for my trip. No more ticking , engine replaced under Exceptional service. Professional and polite..Thanks Cody. Great to have my car back in time for my trip. No more ticking , engine replaced under warranty. More

Quoted one price charged another I've been dealing with this dealership for ,19 years. They used to be great until a few years ago when there service Manager Bob Roy left. Ever since I've been dealing with this dealership for ,19 years. They used to be great until a few years ago when there service Manager Bob Roy left. Ever since the service has gone downhill. And we called me with a quote for some additional work needed. When I picked car up it was 340.00 more then the quote.when I questioned him he said he must of been distracted. More

Horrible customer service...parts department After chechink the availability of both the winter tyres and the possibility of it being installed on Saturday- 18 Nivember 2017- I made a trip to the After chechink the availability of both the winter tyres and the possibility of it being installed on Saturday- 18 Nivember 2017- I made a trip to the dealership at 12 noon only to be told to come at 2 pm as they did not want me to waste my time. Returning at 2 pm I was told that they cannot do it as they were over booked and shaort staffed ! The 2 trips and 80 kms and themassive inconvenience not withstanding the guy had smile on his face . I rang up the GM who assured me that he woul look into and and have someone call me as he did not handle the spares part. Fair enough. The promised call did not come through at all. Business comes where it is respected and stays where it is appreciated. Than you KAL tyres for doing the needful in just 33 minutes. Wonderful service . Take note Airport Hyundai More

Like to Waste Your Time We purchased out 2014 Santa Fe from these people last year and just got a recall for the secondary hood latch. Being people that like to be loyal, we We purchased out 2014 Santa Fe from these people last year and just got a recall for the secondary hood latch. Being people that like to be loyal, we set up an appointment to have it done at Airport Hyundai. My wife made the appointment and and came in on the day that they scheduled. When she was there, they told her that they didn't have the part needed and that she would have to come back another day. Annoying but ok. She makes another appointment with them for the following week. We live in Mount Brydges so it takes 40 to 45 minutes to get to the dealership. So my wife leaves in plenty of time to get there, and while she is on the highway, she gets a phone call 20 minutes before the appointment saying that they hadn't ordered the parts yet. Super annoying to have to get to get a 3 year old and a 3 month old into the car to get something done let alone getting them all ready to go when the dealership could have called the day before and told her that the part wasn't in. They make an appointment for 2 weeks later. My wife gets our 2 kids ready to go. They get into the Santa Fe and head on down the highway. Driving down the highway, my wife gets a call and its Airport Hyundai saying they they parts haven't come in and to not come. This is the most unprossional dealership I have ever dealt with, and we have dealt with Oakridge Ford. Don't waste your incredibly important time with this dealership. Once they have the vehicle sold, they couldn't care less about you. We will never step foot in that place again, and I encourage you do the same. More

Terrible company We found a car we wanted to look closer at online, went in to see it. Had to wait 10 minutes before anyone would acknowledge us. the car was having so We found a car we wanted to look closer at online, went in to see it. Had to wait 10 minutes before anyone would acknowledge us. the car was having some work done. Which was fine. Asked to be contacted once it was ready for a test drive, and nothing. we have called there three times and still cannot get anyone to give us information about the car. Terrible service More

Very hard to get a hold of them once the car is sold! #1 - service: I bought a new Santa Fe from them and had an issue with my tires not being balanced. I had to contact them several times for them to t #1 - service: I bought a new Santa Fe from them and had an issue with my tires not being balanced. I had to contact them several times for them to take this into service. After that I was told that they were over-inflated (which anyone know is not the reason for vibrations). I had to wait 2 hrs for them to "deflate" the tires to the right pressure ... which, BTW, did not solve the problem. I got sick of talking to them about it and then took my car to Costco and they balanced the them in 45 mins and the problem is gone. That simple ... I told them what the problem is and yet they wasted so much time and still didn't get it right. #2 - Sales: I saw another brand car on the lot that I wanted to buy. I asked them several times and even visited them twice and after a week I gave up. To me that is unprofessional and not the way you treat customers ... if they are selling a product then they should stand by it or at least have the courtesy to respond in the timely manner to customers' repeated requests. More