Lockwood Kia

Buying a new car If you don't want to feel pressured when looking for options for buying a new car, ask for Kendra. I gave her (sales) and Trent (manager) my paramete If you don't want to feel pressured when looking for options for buying a new car, ask for Kendra. I gave her (sales) and Trent (manager) my parameters and it wasn't always easy, but they worked within them. I was about ready to buy when I noticed the Kia Soul 2015 does not have the bumper guards/moldings for the side of the car that my 2010 Kia did. That is high on my 'need to have' list so that when in parking lots, other people's car doors don't chip mine. They immediately researched it, and found that they could be added and it would be included in the price already agreed upon. Kendra and Trent answered all my questions and explained everything easily. They are both terrific people to work with. I've been taking my Kia 2010 to the dealership for maintenance service and will continue to do so with my new 2015. Through the years the customer service there has been excellent. My new Kia Soul is a delight! More

First Time Car Buyer - Fantastic Experience I went into Lockwood Kia looking for information on financing my first vehicle. I was immediately greeted and warmly invited to share some information I went into Lockwood Kia looking for information on financing my first vehicle. I was immediately greeted and warmly invited to share some information about what it was I was looking for. Charles walked me through the whole experience allowing me to ask many questions, addressing any concerns and really putting me at ease. Charles was friendly, knowledgeable and patient as I went through my research and purchase process. Charles went above and beyond my expectations and even called me to make sure I was comfortable and that all of my questions were answered. Trent came and checked in on all of my meetings with Charles (3 total including vehicle pickup); he was always friendly, and made sure I was happy with everything. When I sat with Matthew to discuss finances, he took everything slowly and made sure I was fully aware of all aspects of my contract. He took time to explain the philosophy of Kia and the reasoning behind all of my warranty options. Matthew was very patient and explained all technical aspects of my contract in detail so I was fully aware of my agreement. After every meeting, and after driving away with my new Kia Soul, I felt that I was given the best service and care I could ask for. I am very pleased with my purchase and I look forward to visiting this location for my service appointments. I would recommend Lockwood Kia to any car buyer; you will be well taken care of! More

Bought a Sorrento I dealt with Michael Defreitas in buying a new Sorento. He was polite, professional and a man of his word. You can trust him. The price was below any I dealt with Michael Defreitas in buying a new Sorento. He was polite, professional and a man of his word. You can trust him. The price was below any other dealership by a good margin. I would highly recommend this dealership to anyone interested in buying a Kia. By the way, love the car too. More

Wonderful experience It's not everyday that you can refer to purchasing a new car as a wonderful experience. It can be intimidating and stressful to make such a signific It's not everyday that you can refer to purchasing a new car as a wonderful experience. It can be intimidating and stressful to make such a significant purchase! I am pleased to say that going to Lockwood Kia and dealing with Charles Divita was a wonderful experience. He made this important exercise very enjoyable. Charles was professional and respectful at all times. He and very knowledgeable on the Kia offerings. He was a pleasure to deal with and I would highly recommend Kia and specifically Charles to all my family and friends!!! Thanks again Charles, you are terrific, and I love my new car! More

Positive experience If you are in the market to buy a car, you must contact Kendra. She is fantastic, knowledgeable and works very hard for you. She went beyond what wo If you are in the market to buy a car, you must contact Kendra. She is fantastic, knowledgeable and works very hard for you. She went beyond what would be expected of a salesperson. I was looking for a slightly used car. She kept in touch and for over a month kept searching until she found the car that I was looking for. She was not the only salesperson we contacted but I can tell you that she was the only person that worked continuously for us. Mike, the general manager, is very friendly and helpful. My wife and I had an excellent experience at Lockwood KIA dealership. There is no pressure, very friendly and respective of our options. Matthew, finance, was also very helpful and knowledgeable. The team that we dealt with were superb and walked out feeling great about our purchase. We love the car and will be back when ready for another car. More

New car What great sales people at Lockwood Charles Divita gave us all the imformation we needed to make an informed decision to buy our Sorrento. Very friend What great sales people at Lockwood Charles Divita gave us all the imformation we needed to make an informed decision to buy our Sorrento. Very friendly and not pushy just the right mix. The general manager Michael work with us to come up with the best way to proceed with the financing. This guy knows his stuff. Trent in finance was quick to get us all the answers we needed for our purchase. All the paper work was well done and explained to us so we understood all the facts. Thank you very much for a great buying experience Saakje and Denis More

great experience buying a used vehicle at this dealership Charles and Trent were a pleasure to deal with. They were relaxed, friendly and professional. Charles was very patient and thorough in showing me the Charles and Trent were a pleasure to deal with. They were relaxed, friendly and professional. Charles was very patient and thorough in showing me the vehicle. He was knowledgeable and pleasant at all times. Trent was also pleasant to deal with from the get-go and was more than helpful in finding me the appropriate finance solutions. While shopping for a new vehicle, I visited a few dealerships and Lockwood Kia actually stood out to me in terms of their positive vibes, great attitude, and no pressure atmosphere. I would strongly recommend Lockwood Kia if you're in the market for a new or used vehicle! More

Restored my faith in the KIA brand I had a horrendous experience buying my Sorrento last year at 401 Dixie KIA but I really love my car, so much that I was willing to go through the who I had a horrendous experience buying my Sorrento last year at 401 Dixie KIA but I really love my car, so much that I was willing to go through the whole sales process to purchase another KIA. I had no second thoughts at all in choosing this dealership because of the exceptional service they provided me when getting service for my Sorrento. The dealership is very friendly and honest. You could tell that the staff want to be there, unlike other dealerships I've gone to for service. As I waited for service, I roamed around the floor to look at the new models. I never felt pushed to purchase a vehicle *ever* and the sales people are available for any questions without breathing down your neck. My husband and I decided to purchase a Forte so he started the process of communicating through email with Michael. Unfortunately, we had an unexpected early arrival of our newborn baby, it delayed the process of purchasing this new vehicle. However, we never felt pressure to buy. When we finally had the time to get into the dealership to test drive the car, we met Kelly. Kelly is absolutely super. She has, what I wish every sales person has, the patience and knowledge to best represent the KIA brand. She asked us right away what we were looking for and offered to let us test drive two Forte models. I was impressed that she let us take the car for a ride ourselves. She made the buying process so seamless. When we went to pick up the car, she even took the time to put our home in the navigation unit. She explained in detail every line on the paperwork and every feature in the car. I will not hesitate at all to work with her again when we upgrade this to the Optima. I feel that working with Michael and Trent we were given an exceptional deal. My husband and I are very happy with our purchase and for establishing a good relationship with a dealership. Thank you Lockwood KIA for restoring my faith in KIA dealerships, we will continue to return to your dealership for all our services and will gladly recommend you to our family and friends. More

great car buying experience - recommended! Both Kelly and Kendra were very friendly and helpful and I couldn't be any happier with both my new Sorrento and my buying experience at Lockwood Kia Both Kelly and Kendra were very friendly and helpful and I couldn't be any happier with both my new Sorrento and my buying experience at Lockwood Kia :-) Thank you!!! More

Love the car I bought from Kendra! I purchased a 2010 Kia Soul from Kendra and everything has been great. I receive excellent service and follow up and would definitely return here agai I purchased a 2010 Kia Soul from Kendra and everything has been great. I receive excellent service and follow up and would definitely return here again for another vehicle. I also dealt with Trent, the financing manager who was excellent as well. He helped me out immensely and the whole process was quick and painless. I highly recommend this dealership. More