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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,764 Reviews
Call Service Center (916) 485-3987

1,764 Reviews of Lexus of Sacramento - Service Center

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May 25, 2024

I very enjoyed your experience today. You are doing good for expanding. See you later. More

by Lina Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2024 -

Lexus of Sacramento responded

Lina, we are grateful to receive this feedback. Thank you for trusting Lexus of Sacramento with your business. See you next time!

Helpful
May 24, 2024

Why make an appointment for a simple oil change that ended up 3 hours later may as well go to drive thru that would be less than an hour More

by Mmhermanson
Recommend Dealer
No
Employees Worked With
Unknown
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May 28, 2024 -

Lexus of Sacramento responded

Mmhermanson, I apologize for the long wait you experienced. We aim to provide timely service and it's clear we fell short this time. If you'd like to discuss further or have any other concerns, please reach out. Thank you, Russ McDuffie - Service Director - 916.465.6291

Helpful
May 24, 2024

Great service from Christina Carson, service advisor. I have received excellent maintenance for 20 years. More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Lexus of Sacramento responded

Thank you for your loyalty over the past 20 years! We're delighted to hear that Christina and our team at Lexus of Sacramento have consistently provided great service. We look forward to continuing to serve you!

Helpful
May 17, 2024

Great customer service! My precious car was well cared for and great maintenance. Thank you so much. More

by turnertoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Lexus of Sacramento responded

We're delighted to know you had a great experience with our customer service at Lexus of Sacramento. Thank you for trusting us with your car's maintenance, we look forward to serving you again!

Helpful
May 12, 2024

Fantastic customer service! They always provide solid straight forward information! The detailers are exactly that, detailed! Hands the best consistently! Gus is great to wor More

by shawna_sbn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Lexus of Sacramento responded

We're so glad to know you've had a fantastic experience with our team at Lexus of Sacramento, especially Gus! We strive for transparency and attention to detail in all we do. Thanks for the review!

Helpful
May 10, 2024

The first services for my new vehicle were reasonable . I came in for the 15 k service which was way too expensive and did not include an oil change . All the items I was charged for are included for free More

by dcoleman4566
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Carson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Lexus of Sacramento responded

I'm sorry to read that you found our 15k service pricing not up to your expectations. We strive for competitive prices and complete transparency with all services provided. Your feedback is valuable as it helps us improve our offerings and customer experience. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience. Thank you, Bryon Burdette - Sales Manager - bryonburdette@lithia.com

Helpful
May 09, 2024

Courteous staff and clean surroundings . They greeted me with a smile and gave me a clean loaner . More

by saljentera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Lexus of Sacramento responded

We are glad to hear that we provided an excellent service experience. Thank you for trusting Lexus of Sacramento with your business!

Helpful
May 09, 2024

My service advisor was great! Very knowledgeable and helpful! Gus was efficient and professional and thorough! More

by SLUDEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Lexus of Sacramento responded

We're delighted to know Gus provided you with such a positive experience at Lexus of Sacramento. We appreciate your feedback and look forward to serving you again in the future!

Helpful
May 09, 2024

Very knowledgeable and did amazing work it was quick and fast. Thank you so much!! More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Lexus of Sacramento responded

Kevin, we are thrilled to hear you had a five-star service experience with the Lexus of Sacramento team! Thank you for your business and review.

Helpful
May 09, 2024

They informed me of something that needed to be addressed and gave me a really good price and explanation why we needed to do it sooner than later. More

by altonferguson59@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Lexus of Sacramento responded

We're glad to know that our team at Lexus of Sacramento was able to provide you with timely and informative service. Thank you for trusting us with your vehicle needs, we look forward to serving you again in the future!

Helpful
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