Lexus of Royal Oak

Service Review Dealership telephone contact advising of required service. Appointment with very friendly staff and excellent service. Would definitely recommend th Dealership telephone contact advising of required service. Appointment with very friendly staff and excellent service. Would definitely recommend this dealership to others requiring a new vehicle or service. More

Always great! Clean environment with complimentary drinks and snacks while you wait. Service staff is well educated about the products and services they offer. Clean environment with complimentary drinks and snacks while you wait. Service staff is well educated about the products and services they offer. Shuttle driver is reliable and drives in a safe manner. More

Friendly, knowledgeable, and Convenient With Lexus of Royal Oak in the NW of the city, they have become my go to. They are friendly, convenient and know what they are doing. been going to th With Lexus of Royal Oak in the NW of the city, they have become my go to. They are friendly, convenient and know what they are doing. been going to these guys for a few years now and all visits have been great. More

Friendly and welcoming I would recommend this dealership for servicing and buying because of: Fabulous receptionist, we always feel welcomed. Raj our salesman was great I would recommend this dealership for servicing and buying because of: Fabulous receptionist, we always feel welcomed. Raj our salesman was great to deal with. Professional and helpful. Great professional service when I dropped my vehicle for maintenance. Both shuttle drivers were courteous. Love my clean car when all is done!! More

Just fantastic! I came into the dealership to look at GX 460 in the showroom. I was greeted by a very pleasant lady who introduced herself as Natasha. I mentioned to I came into the dealership to look at GX 460 in the showroom. I was greeted by a very pleasant lady who introduced herself as Natasha. I mentioned to her that I wanted to have a look at the GX 460 model. She had Alex work with me on answering my questions and providing relevant information. Alex took over an hour to not only talk to me about the vehicle but also gave me a tour of the premise. Thank you for doing all that! I am in the process of making a decision to purchase my next vehicle from here in the next 6 - 9 months. More

Excellent dealership and excellen service! Ever since I walked into the dealership before I purchased my vehicle, I had a wonderful salesman who was helpful and kind and friendly. He took the t Ever since I walked into the dealership before I purchased my vehicle, I had a wonderful salesman who was helpful and kind and friendly. He took the time to explain all details of the vehicle to me and was patient with me whenever I had questions. When we went on a test drive, he pointed out all parts of the vehicle and all the features. Every time I get my car serviced, the technician explains to me what will exactly they will be doing and how much it will cost. Lots of places will always call you later on to tell you they needed to do more and it will cost more money. However, with Lexus, when I ask them to check things, they check it at no charge and they are honest and tell me that nothing needs to be fixed rather than trying to charge me for something that I don't need. This is my second Lexus vehicle and I am still very happy with them and the service they provide and I would definitely recommend them to others. More

IS350awd Cary made the new car buying experience both fun and easy. His knowledge and honesty about the vehicles was top notch. I highly recommend giving him a Cary made the new car buying experience both fun and easy. His knowledge and honesty about the vehicles was top notch. I highly recommend giving him a call. Jeff More

Not just your regular oil change Every time I go in for service on my vehicle, I'm treated well, not rushed and am always listened to. When I'm asked if I have any concerns they take Every time I go in for service on my vehicle, I'm treated well, not rushed and am always listened to. When I'm asked if I have any concerns they take me seriously, investigate what I'm asking about while I'm there and never, ever blow me off. PS - Colin is awesome! More

Top Level Service and Staff After an extensive search in our local market we decided to check out Lexus of Royal Oak and were completely impressed with the level of service we r After an extensive search in our local market we decided to check out Lexus of Royal Oak and were completely impressed with the level of service we received throughout the entire process. Coming from out of town they were prompt with their times and their ability to work around our schedule. They made the experience enjoyable from start to finish and I would highly recommend anyone in the market for a new vehicle to stop in and speak with Maynard. More

Wonderful Service Experience! Wonderful experience overall. Every concern was taken care of in a professional, welcoming and confident manner. All of my questions and concerns we Wonderful experience overall. Every concern was taken care of in a professional, welcoming and confident manner. All of my questions and concerns were addressed. This team not only met but exceeded all of my expectations. Would recommend them to anyone, including family...... More