Lexus of Royal Oak

Treated like a human Amazing friendly people work here. Left feeling as though I had been treated fair and honest. Delivery was thorough and helpful. Sales person (Stewart Amazing friendly people work here. Left feeling as though I had been treated fair and honest. Delivery was thorough and helpful. Sales person (Stewart) was attentive and went the extra mile! Thank you Royal Oak Lexus! More

Regular Maintenance and New Tires Dealership always provides prompt, and efficient service and a comprehensive response to maintenance needs for my 2012 Lexus RX350. I recently had re Dealership always provides prompt, and efficient service and a comprehensive response to maintenance needs for my 2012 Lexus RX350. I recently had regular maintenance and new tires installed all within a matter of 2 hours. Availability of loaner vehicles is appreciated. More

Excellent Customer Dealing I bought Mercedes Benz ML350 from Lexus of Royal Oak. After couple of days it appeared an engine light at display. The said dealer got it fixed after I bought Mercedes Benz ML350 from Lexus of Royal Oak. After couple of days it appeared an engine light at display. The said dealer got it fixed after paying a high price to Mercedes dealership. It was absolutely a responsible and caring staff who showed a high level of duty of care and did not show any tolerance to get it fixed. I appreciate the on duty Manager who was very kind and polite at the time of complaint and he was not the dealing manager at the time of purchase. I strongly recommend this dealership for any future car purchase. More

Trustworthy Sales Staff and Exemplary Teamwork Overall My husband and I are truly happy with our brand new Lexus RX-350 vehicle from Royal Oak Lexus. Alex helped us make our decision without feeling rushed My husband and I are truly happy with our brand new Lexus RX-350 vehicle from Royal Oak Lexus. Alex helped us make our decision without feeling rushed. Even after the sale is completed, he continuously displayed his genuine attention to us. I am also extending my big ‘Thanks’ to Candice and Nicole for their help with our car registration. I am a little superstitious with numbers and I got my lucky plate number! Overall, we had a very good experience with Royal Oak Lexus dealership. More

Lexus is the best!! This is my second purchase from Lexus of Royal Oak. I always have the best customer service from the staff. They are all very professional, courteou This is my second purchase from Lexus of Royal Oak. I always have the best customer service from the staff. They are all very professional, courteous and knowledgeable. Most important they work as a team. Thank you so much Stewart Lum for assisting me in my new purchase....You are the best! I love my IS 350 F Sport. Barbie Franks More

Lexus Service Dave Skillen and Chelsea Broadbridge always provide me with exceptional customer service. Their professionalism and product knowledge is exemplary. Se Dave Skillen and Chelsea Broadbridge always provide me with exceptional customer service. Their professionalism and product knowledge is exemplary. Service was prompt and efficient. As a long time customer this app s important to me and very much appreciated! Thank you Dean Loria More

Excellent service. David Skillen, Assistant Service Manager This dealer is excellent and prides itself on looking after the customer. David Skillen is a very professional Assistant Service Manager who ensures e This dealer is excellent and prides itself on looking after the customer. David Skillen is a very professional Assistant Service Manager who ensures excellent service is performed on my 2015 GS. My car was ready on time as promised and all work was to.my complete satisfaction. More

1st Lexus Purchase I always have Mercedes Benz and this is the 1st time I bought another brand. All the staff at Lexus Royal Oak are nice, friendly and professional. I always have Mercedes Benz and this is the 1st time I bought another brand. All the staff at Lexus Royal Oak are nice, friendly and professional. More

Service at Lexus of Royal Oak is excellent We were at Royal Oak three times and each time the service was first class. Alex Richardson and on one occasion Talat Hussain were very helpful and s We were at Royal Oak three times and each time the service was first class. Alex Richardson and on one occasion Talat Hussain were very helpful and showed us everything about the Lexus vehicles. They were very knowledgeable and took their time to explain options. We were very impressed. More

Excellent Service! Best service! David notified us as soon as the car was ready for pick up. He was very professional and explained the service report in detail. Thank y Best service! David notified us as soon as the car was ready for pick up. He was very professional and explained the service report in detail. Thank you David for providing such an excellent service. More