Lexus of Royal Oak

lease new lexus nx3 I told them what my expectations were and they were met. I contacted them to assist with garage opener setting and phone connection, they were helpful I told them what my expectations were and they were met. I contacted them to assist with garage opener setting and phone connection, they were helpful More

Excellent Services!!! I bought a 2017 RX350 last month. I received an Excellent services from Howard Lum, Stewart Lum and Maynard Entereso. If you looking for a Lexus, you I bought a 2017 RX350 last month. I received an Excellent services from Howard Lum, Stewart Lum and Maynard Entereso. If you looking for a Lexus, you should call Howard. More

Superb! I just picked up my new 2018 Lexus NX300 today / my first Lexus and it was a great experience. People here are very pleasant, professinal and friendl I just picked up my new 2018 Lexus NX300 today / my first Lexus and it was a great experience. People here are very pleasant, professinal and friendly. Keep up the good work! More

Outstanding service department Have always been impressed with the service department at Lexus of Royal Oak. When dropping my Lexus off for service, my wife's car (non-Lexus) unexpe Have always been impressed with the service department at Lexus of Royal Oak. When dropping my Lexus off for service, my wife's car (non-Lexus) unexpectedly developed a mechanical problem. I went back into service to call a tow truck and Mike (Delivery & Technology Specialist) said he would take a look at the problem. Not only did he diagnose the issue, he had a part ordered and installed it himself. Way above and beyond what I could have expected. Thanks to Mike. More

Great Dealership I recently purchased a 2017 IS 300 Fsport at royal oak and the staff are amazing! I would recommend this dealership. I guess the cars pretty cool too I recently purchased a 2017 IS 300 Fsport at royal oak and the staff are amazing! I would recommend this dealership. I guess the cars pretty cool too 👍🏽 More

Very Impressed I recently purchased a vehicle and dealt with Mike, Farid and Corey and couldn't be more impressed with how professional and friendly they were! They I recently purchased a vehicle and dealt with Mike, Farid and Corey and couldn't be more impressed with how professional and friendly they were! They made me feel at ease with my purchase and treated me like family. Everyone who is part of Lexus of Royal Oak are friendly, accommodating and genuine and are happy to help you through your purchasing experience. I will recommend this dealership to family and friends:-) More

Seriously Impressed We were impressed with this dealership the moment we walked through the doors. We stopped by to take a quick look at a pre-owned vehicle we saw advert We were impressed with this dealership the moment we walked through the doors. We stopped by to take a quick look at a pre-owned vehicle we saw advertised and thought we might be interested in. Did I mention "pre-owned"? Seriously, we were treated like guests of honour! Our sales representative, John Lussier was incredibly knowledgable and was able to answer literally every question we had about the vehicle. We decided to buy a different model but came away very happy with our purchase. The customer service was remarkable. The level of knowledge by all staff members we dealt with was impressive to say the least. John, LeVar, Cory and Mike demonstrated professionalism, class and integrity. OH, by the way, did we mention the Barista...she makes a great cup if coffee. More

Great dealership and salesman This was my second RX 350 purchased with Jonathan Josue's help. He is a very caring person who wants the best for his customers. Jonathan listened t This was my second RX 350 purchased with Jonathan Josue's help. He is a very caring person who wants the best for his customers. Jonathan listened to what I wanted/needed in a vehicle and found the perfect solution. Thanks to Jonathan, purchasing a vehicle is not the daunting task it used to be. He continues to check in with me and has become a friend I can trust. Doreen Medicine Hat More

Terrible sales staff to deal with I was interested in Lexus CT 200h. I called Friday and said will come Saturday to take a look. I called Saturday morning and said will stop by around I was interested in Lexus CT 200h. I called Friday and said will come Saturday to take a look. I called Saturday morning and said will stop by around 1:45. I arrived about 1:30 and the original sales person talked over phone was busy and asked another sales person to deal with me. After sit down and I was told the car was just sold 45 minutes ago and nothing else could show me. I drove cross the town and feel treated badly. The following Monday I received an email from sale manager Mr. Shivji saying appreciate me as a potential customer. I replied email and told him how I was treated. I got 0 response. I'll not buy any car from this dealer although I currently own two Lexus. More